I felt I got value for money. It took myself my son and wife 6 hours to put the shed together. Patience is key. You will probably make a few small errors putting it together but these are easily recti... See more
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I had been seeing Aasom pop up into my FB page, and I was so skeptical thinking it was another of those fake/scam but I browse in their website and found that something I like to buy was cheaper so I... See more
A slight hiccup on first big order. One item ordered was not delivered but when contacted said it was with the courier on its way which turned out to be a lie.as I found out it was out of stock. Would... See more
When I recieved chairs there was a shocking amount of white stuff from the coverings on the actual chair took loads of wiping to make them good for use
Company details
- #2 of 2 best companies in General Store
Written by the company
We are a consumer retail site for Sporting Goods, Pet Supplies, Games and Toys, Health and Beauty, Household Electronics and Garden Furniture. Our website, quick and secure to use, supported by our experienced sales team who are available by phone, email or web-chat to answer any questions. We strive to source and supply products that are a mix of excellent value and high quality, all delivered speedily and safely. We offer: Free IE delivery, 14 day Product Return Policy (T&Cs apply).
Contact info
United Kingdom
- www.aosom.ie
4.5
Excellent
4K reviews
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I made my order on a Monday and it…
I made my order on a Monday and it arrived Wednesday,great service thank you
8 July 2026
Purchased a coat rack for the entrance hall. Very happy with my purchase & the price.
Very happy with my purchase & the price.
8 July 2026
It was a great bargain as the gazebo…
It was a great bargain as the gazebo was on sale. It was everything we expected and more , there was no delivery charge , and it arrived within 2 days of purchasing it online. Excellent service, from a very satisfied customer.
15 July 2026
This is the most underrated company…
This is the most underrated company products unreal service top 👏 class and even better free delivery this is now my go to company
7 July 2026
Fast delivery and great price
14 July 2026
Very prompt delivery
2 July 2026
Good product & prompt delivery.
14 July 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
I want Aosom IE to respond as I wait to see how they deal with complaints !
Please note,
The product was delivered. The product came damaged. Now it is up Aosom to make good the damage. This is my first time buying product from Aosom, so I waited till I received the notification from them. The damage was more noticeable when I peeled off the plastic cover. I assumed it was the plastic cover, but it was not the case. I had no choice as but to install as the brackets were already put up. I have taken the picture of the picture of the produce before install. I now am waiting for Aosom to respond. No provision to attach the photo?
14 July 2026
Reply from Aosom IE | Online Store
Dear Govind,
Thank you for taking the time to share your feedback.
We are sincerely sorry to hear that your product arrived damaged and understand how disappointing this has been, especially as this was your first purchase with us. We appreciate that the damage became more noticeable after removing the protective packaging and that, due to the brackets already being installed, you had little choice but to proceed with the installation.
We apologise for the inconvenience and frustration this has caused. We understand that you have taken photographs of the damage, and we are sorry if you were unable to attach them through the review platform. If you have already contacted our customer support team, please be assured that your case is being reviewed, and we will work to provide an appropriate resolution as quickly as possible.
Your feedback is important to us and has been shared with the relevant team to help improve both our product quality and customer experience.
Once again, please accept our sincere apologies for the inconvenience caused.
Kind Regards,
After Sale Team
Reply from Aosom IE | Online Store
Dear Of,
We are very sorry to hear that the wrong screws were included with your shed, preventing you from assembling it. Please accept our sincere apologies for the inconvenience and frustration this has caused.
This is certainly not the level of service or quality we aim to provide to our valued customers.
Thank you for taking the time to share your valuable feedback with us. We have forwarded your comments to the relevant team so they are aware of the issue and can use your feedback to help improve our products and services going forward.
Kind Regards,
After Sale Team
First time buying from Aosom.ie,I was…
First time buying from Aosom.ie,I was very happy with the services and the product I bought. Will definitely be buying again from Aosom.ie...
6 July 2026
Service is ok and product is what you…
Service is ok and product is what you would expect for the price
13 July 2026
highly recommend and trustworthy 100%
a good purchase as it's excellent quality and easy to assemble and the packaging is very robust and you know it'll be ok once opened ,clear instructions and delivery is quick as promised.
12 July 2026
Highly recommend
Item exactly as described, best value and super fast delivery. Highly recommend. First time purchasing from this company and very impressed.
11 July 2026
Customer service
Very good when there was an issue with a part missing, tried to sort it and when couldn't sent out a new one
2 July 2026
Value for money
Light to carry. Quite simple to put up and take down. Great for shade in this heatwave. Value for money. Thank you.
Would be better if it came with a bag to contain it in and carry it with.
1 July 2026
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