Andrews Office Furniture Reviews 

1,088
TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Evaluating 44 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the extremely helpful and professional staff members who routinely go above and beyond to ensure very smooth furniture delivery and expert on-site assembly. Reviewers emphasize that communication with the sales team is exceptionally clear, making every single step of the working process remarkably easy and completely stress-free. Consumers also highlight the outstanding quality of the pre-loved office furniture, noting that items arrive promptly and in wonderful immaculate condition. People genuinely appreciate the reliable scheduling, highly efficient service, and the exceptional overall value provided throughout their entire purchasing journey.

What people talk about most

Service

Reviewers highlight positive aspects of service, describing experiences as excellent, friendly, and reliable... See more

Delivery service

Clients share satisfaction regarding the delivery service, often highlighting prompt arrivals. Consumers... See more

Staff

Reviewers consistently report a high level of satisfaction with the helpful and friendly staff members.... See more

Product

Customers had positive experiences with product, noting that items such as sheds and furniture were of superb... See more

Quality

Users describe satisfaction with product quality, noting that items arrive in immaculate and spot-on... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Great service. Helpful salesperson, not at all pushy. Very useful in that their chairs come fully assembled - very unusual! Delivery men were also very polite and friendly and brought my heavy old off... See more

Company replied

Rated 5 out of 5 stars

Approached Andrew, as I needed a shed to a specific width and length. When the shed came, it was spot on and of superb quality. Andrew and his colleague spent a few hours adjusting the base leve... See more

Company replied

Rated 5 out of 5 stars

Bought a refurbished Herman Miller Aeron from here and had it sent to my partner. They called me before the delivery and made sure the chair was dropped off fully assembled right at my partner's door.... See more

Company replied

Rated 5 out of 5 stars

Very efficient, helpful and friendly service We were clearing out our office space and was helped with clearance and moving bits into a storage unit. The team (Colin, Lee and Gabi) were super super... See more

Company replied



Company details

  1. Office Furniture Store
  2. Office Supply Store

Information provided by various external sources

Established in 1972 - we now have showrooms in London, Essex and Northampton and a busy e-commerce website. We pride ourselves in providing excellent customer service and we strive to improve at all times. We have extensive knowledge of the office furniture business and offer a massive range of new office furniture and quality second hand office furniture to both business and to the public.

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Contact info

5.0

Excellent

TrustScore 5 out of 5

1K reviews

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5.0

All reviews

(1,088)

44 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Fantastic! A real pleasure.

Tony, Mark, and Michael were an absolute dream to work with. Punctual, efficient, and incredibly helpful. Will use their services again.

26 February 2024
Andrews Office Furniture logo

Reply from Andrews Office Furniture

Thanks so much for taking the time to review us, Jack. We look forward to hearing from you again in the future.

Rated 5 out of 5 stars

Excellent service

Excellent service, delivery was prompt and in full. No hassle and great service at a very good price.

22 February 2024
Unprompted review
Andrews Office Furniture logo

Reply from Andrews Office Furniture

Thank you, Dayle!

Rated 5 out of 5 stars

Fantastic customer experience

The experience was humbling. The customer experience was terrific and I felt here is a company who had good products and good people who were focused on customer. I would definitely recommend to my contacts and acquaintances. Holistic delight would be the summary.

8 February 2024
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Reply from Andrews Office Furniture

Thanks so much for taking the time to review and recommend us, Rishikesh. We pride ourselves on offering a more personalised customer experience than our competitors, so it's great to know when it is appreciated. We hope you enjoy your furniture, and to hear from you again the future!

Rated 5 out of 5 stars

Excellent customer service

Ray, Ian and their team offer knowledgable insights and advice and the delivery and install of office equipment was well organised and executed. We are very grateful for all of the AOF team's help and services.

1 February 2024
Unprompted review
Andrews Office Furniture logo

Reply from Andrews Office Furniture

Thank you for your review, Jessica, and we're glad we could help you. We'll pass the review on to Ian & Ray too. All the best and we hope to hear from you again.

Rated 5 out of 5 stars

Recommend for great value office furniture

Great company - easy to find their cavernous warehouse and to pick out a chair and filing cabinet. Helpful staff, very quick delivery, good prices, especially on their second-hand Hermann Miller chairs

1 February 2024
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Reply from Andrews Office Furniture

Thank you for your review, CL. Our second hand range is very popular, especially the Herman Miller chairs. We're glad you're happy with yours and to hear from you again.

Rated 5 out of 5 stars

Excellent service!

Excellent advice given by Ray when I initially phoned to get some advice on their products. He was extremely polite and knowledgeable about the products. Quote sent to me promptly which we did subsequently place an order for - which was furniture for a new office. Kept updated before delivery day and on delivery day. The 2 lads that delivered the furniture were lovely too. Polite, professional, assembled the items quickly and took away the rubbish. Extremely happy the overall service from start to finish.

29 January 2024
Unprompted review
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Reply from Andrews Office Furniture

Hi there.

Many thanks for taking the time to review us. We're so glad to hear you are happy with the service and will pass this review on to Ray too. Thank you and we hope to hear from you again in the future.

Rated 5 out of 5 stars

Straightforward business with Andrews…

Straightforward business with Andrews Office Furniture. I could examine different chairs before buying, and the one I bought was delivered on schedule by a helpful delivery man.

29 January 2024
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Reply from Andrews Office Furniture

Thank you kindlyvfor your review, Tony. We hope you enjoy your chair and to hear from you again!

Rated 5 out of 5 stars

AOF Great overall service as always

Great overall service, from placing order to delivery. Description of chair ordered was accurate, and very pleased with the item. Next day delivery actually was next day delivery and was delivered in time slot.

17 January 2024
Unprompted review
Andrews Office Furniture logo

Reply from Andrews Office Furniture

Thanks so much for your review, Robin. We hope you enjoy your chair for many years to come!

Rated 5 out of 5 stars

Peter Burke was very helpful when I…

Peter Burke was very helpful when I went to look, explaining everything well. They delivered promptly, when they said they would. Excellent!

12 January 2024
Unprompted review
Andrews Office Furniture logo

Reply from Andrews Office Furniture

Thank you for reviewing us, Imran. I'll pass it on to Peter too, he'll be pleased. We hope you're happy with your furniture, and to hear from you again.

Rated 5 out of 5 stars

Great prices, superb service

Great prices, superb service. Even swapped a faulty item quickly. Will be buying from them again.

20 December 2023
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Reply from Andrews Office Furniture

Thank you for your review! We're glad we could help and hope all is well with the replacement item?

Rated 5 out of 5 stars

Mark and his team - DIAMONDS!

Mark and his team from Andrews made our office move so smooth! Everything was packed with care and moved super quickly. They were so patient every time I wanted a piece of furniture moving from one area to another. They even helped repair something I had broken before they arrived and they helped me bring up a delivery that arrived mid-move. All of the guys on the team were friendly and in a good mood. I've moved house a few times over the years and moved office a handful of times but this was the first time I didn't feel stressed! Thanks again Mark and team!

21 December 2023
Unprompted review
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Reply from Andrews Office Furniture

Thank you very much for your review, Thea. We're glad we could remove the stress of moving for you, and will pass this review on to Mark and his team, as they'll be pleased. We hope you are happy in your new office space, and to hear from you again in the future.

Rated 5 out of 5 stars

Office removals

Excellent office move service - would definitely recommend!

18 December 2023
Unprompted review
Andrews Office Furniture logo

Reply from Andrews Office Furniture

Thank you very much for your review and recommendation, Tracy. We hope you're happy in your new office, and to hear from you again.

Rated 5 out of 5 stars

Great service and product

I wanted a chair to work in from home, and was looking at high quality second hand options. Andrews were very patient with my questions and went out of their way to make me a happy customer. The perks of buying from a family owned and run business like Andrews is not just the level of communication and friendliness but also the accountability that is a part of it, and the pride taken in the work.

My chair was used but you would barely tell, and it functions flawlessly. I wouldn't hesitate to recommend Andrew's Office Furniture from a home consumer perspective.

8 December 2023
Unprompted review
Andrews Office Furniture logo

Reply from Andrews Office Furniture

Thanks so much for your review and recommendation, Charlie. We believe our more personalised customer service is what helps us to stand out from our competitors, so it's always great to hear when it is appreciated. We hope you enjoy your chair, and to hear from you again.

Rated 5 out of 5 stars

Bought a very smart leather desk chair…

Bought a very smart leather desk chair at a reasonable price. Excellent delivery service.

19 December 2023
Unprompted review
Andrews Office Furniture logo

Reply from Andrews Office Furniture

Thank you for taking the time to review us, John. We're glad you are pleased with your chair and hope to hear from you again in the future!

Rated 5 out of 5 stars

I ordered an office chair which was…

I ordered an office chair which was delivered the following day. We had some difficulty getting it to tilt but the issue was resolved quickly the following day. I found the customer service is excellent, orders and any ensuing emails were responded to immediately. We are very pleased with both the chair and the service we received from this company.

12 December 2023
Unprompted review
Andrews Office Furniture logo

Reply from Andrews Office Furniture

Thank you for your review, Alison. We do try our best to solve all issues asap, and we're glad to hear all is well with your chair now. Please let us know if you have any further issues.

Rated 5 out of 5 stars

Great company

Great communication, furniture assembled onsite without any disruption. Delivery guys discrete and polite. Fantastic service - def recommend!

18 November 2023
Andrews Office Furniture logo

Reply from Andrews Office Furniture

Thanks so much for your review and recommendation, TS. We hope you enjoy the holidays and to hear from you again in the future!

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