Andrews Office Furniture Reviews 

1,088
TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Evaluating 44 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the extremely helpful and professional staff members who routinely go above and beyond to ensure very smooth furniture delivery and expert on-site assembly. Reviewers emphasize that communication with the sales team is exceptionally clear, making every single step of the working process remarkably easy and completely stress-free. Consumers also highlight the outstanding quality of the pre-loved office furniture, noting that items arrive promptly and in wonderful immaculate condition. People genuinely appreciate the reliable scheduling, highly efficient service, and the exceptional overall value provided throughout their entire purchasing journey.

What people talk about most

Service

Reviewers highlight positive aspects of service, describing experiences as excellent, friendly, and reliable... See more

Delivery service

Clients share satisfaction regarding the delivery service, often highlighting prompt arrivals. Consumers... See more

Staff

Reviewers consistently report a high level of satisfaction with the helpful and friendly staff members.... See more

Product

Customers had positive experiences with product, noting that items such as sheds and furniture were of superb... See more

Quality

Users describe satisfaction with product quality, noting that items arrive in immaculate and spot-on... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Great service. Helpful salesperson, not at all pushy. Very useful in that their chairs come fully assembled - very unusual! Delivery men were also very polite and friendly and brought my heavy old off... See more

Company replied

Rated 5 out of 5 stars

Approached Andrew, as I needed a shed to a specific width and length. When the shed came, it was spot on and of superb quality. Andrew and his colleague spent a few hours adjusting the base leve... See more

Company replied

Rated 5 out of 5 stars

Bought a refurbished Herman Miller Aeron from here and had it sent to my partner. They called me before the delivery and made sure the chair was dropped off fully assembled right at my partner's door.... See more

Company replied

Rated 5 out of 5 stars

Very efficient, helpful and friendly service We were clearing out our office space and was helped with clearance and moving bits into a storage unit. The team (Colin, Lee and Gabi) were super super... See more

Company replied



Company details

  1. Office Furniture Store
  2. Office Supply Store

Information provided by various external sources

Established in 1972 - we now have showrooms in London, Essex and Northampton and a busy e-commerce website. We pride ourselves in providing excellent customer service and we strive to improve at all times. We have extensive knowledge of the office furniture business and offer a massive range of new office furniture and quality second hand office furniture to both business and to the public.

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5.0

Excellent

TrustScore 5 out of 5

1K reviews

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5.0

All reviews

(1,088)

44 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Brilliant team

Quick delivery, excellent communication. The team were courteous, tidy and efficient when installing the furniture. Highly recommend.

27 November 2023
Unprompted review
Andrews Office Furniture logo

Reply from Andrews Office Furniture

Thank you so much for reviewing and recommending us! We hope you enjoy your furniture and to hear from you again.

Rated 5 out of 5 stars

Great warehouse shop, with lots of gems!

I have been using AOF since 1999 and they have always been great for office furniture and also things for the home, you will be surprised what you find in there, you can always find something and the staff are always helpful and friendly.

28 November 2023
Unprompted review
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Reply from Andrews Office Furniture

Thank you very much for taking the time to review us, Alexander. It's great to know that you've been a customer for such a long time, and we look forward to hearing from you again in the future!

Rated 5 out of 5 stars

Great Services

We used AOF removal for the moving out of our old office and into a new space over the period of a few months, and would highly recommend them. Mark and the team were great - extremely communicative, friendly, and got the job done. A very reliable team to count on. The delivery and installation team have also been fab. Thank you!

20 November 2023
Unprompted review
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Reply from Andrews Office Furniture

Thank you for your review and recommendation, Yusra. We'll pass it on to Mark and the team too as they'll be pleased. We wish you the best of luck in your new space and hope to hear from you again in the future.

Rated 5 out of 5 stars

Just moved offices and this was by far…

Just moved offices and this was by far the easiest task mainly due to the staff at AOE. Helped source all bits we needed for tables, delivered on time and setup by them. Will certainly recommend to anyone to use

1 November 2023
Unprompted review
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Reply from Andrews Office Furniture

Hi Andrew.

Thank you very much for your review and recommendation. We wish you all the best with your new office and hope to hear from you again.

Rated 5 out of 5 stars

Best moving company I've ever used

I hired this company for an office move and I was very impressed by their service. They were excellent, helpful, professional and friendly. They overcame the challenge of the lift not working that day and carried the whole office down three flights of stairs. They also offered to help with some minor things that were out of scope, they even, on their own initiative, arranged for example the desks so that any preexisting scratches or dents were not visible. They were fast, efficient, careful and attentive to details. They dismantled and rebuilt the furniture with ease and skill. They made the whole moving process stress-free and enjoyable. I would highly recommend them to anyone looking for reliable and quality movers. They definitely earned those five stars.

7 November 2023
Unprompted review
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Reply from Andrews Office Furniture

Hi Dimitris.

Thanks so much for taking the time to review and recommend us, and for the 5 stars! We'll be sure to show this to the warehouse/delivery team as they'll be pleased. Best of luck in your new office and we hope to hear from you again.

Rated 5 out of 5 stars

Great job from Office Clearance London

I recently hired the services of Office Clearance London for our office clearance needs, and I couldn't be more impressed with the entire experience.
On the day of the clearance, the team arrived promptly and got to work immediately. Their systematic approach demonstrated their expertise in handling office furniture, electronics, and other items. What could have been a stressful process turned out to be smooth and hassle-free, thanks to their well-coordinated efforts.
I highly recommend them. Thank you to the entire team at Office Clearance London for a job well done!

16 November 2023
Unprompted review
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Reply from Andrews Office Furniture

Thank you very much for your review and recommendation, Karen. We pride ourselves on having our own team of trained fitters on hand so it's always great to know when it's appreciated. We're glad we could help you and hope to hear from you again.

Rated 5 out of 5 stars

Great service & stand up desk

Great service and a great second hand stand up desk for my home office. The delivery guys arrived well within the timeframe and brought it all the way into my office. Paul followed up the next day to make sure all was well. Generally this was the best service I've received in a while! :) Would 100% use Andrews again.

13 November 2023
Unprompted review
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Reply from Andrews Office Furniture

Good afternoon, Rosalind.

Many thanks for your review! We're glad you were so happy with the service, hope you enjoy your desk, and to hear from you again in the future.

Rated 5 out of 5 stars

Consistently Fantastic

We have used Andrews now for office moves as well as supplying the new furniture to 3 of our offices and they are consistently fantastic. Paul is always quick to respond and thorough in making sure we have everything we need. The delivery is quick and always goes as planned and they deliver to the depths of Cornwall with no extra charge. Everyone we have dealt with has been super helpful and friendly and we will continue to use them through the rest of our relocations and fit outs.

6 November 2023
Unprompted review
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Reply from Andrews Office Furniture

Hello Lydia, many thanks for your review! Its always a pleasure to fit out your offices throughout the UK with office furniture, and work with you on your office moves. I will also pass your kind comments to Paul & Mark who leads the fit out and move teams.

Rated 5 out of 5 stars

Great service

Great service. I would definitely recommend this company. I have used them on multiple occasions. Reliable and trustworthy. Good products and pricing and very amenable to work with. Courteous staff both in store and delivery and installation.

3 November 2023
Unprompted review
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Reply from Andrews Office Furniture

Hi Joel.

Thank so much for reviewing and recommending us. We hope you continue to enjoy your furniture and that you come to us again in the future.

Rated 5 out of 5 stars

Great customer service!

Great customer service!
We've ordered chairs from AOF a number of times over the past few years. Each time James has been helpful and the order is placed quickly and delivery arranged easily.

23 October 2023
Unprompted review
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Reply from Andrews Office Furniture

Thanks so much for your review, Rachel. We pride ourselves on having a more personalised customer service, so always great to hear when it's appreciated. We hope you enjoy your chairs and to hear from you in the future.

Rated 5 out of 5 stars

Ordered a standing desk at a very good…

Ordered a standing desk at a very good price based on market value. As good as new but only 1/4 of the price. Great customer service during the delivery too. Thanks

31 October 2023
Unprompted review
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Reply from Andrews Office Furniture

Thank you for taking the time to review us, Kyle. We hope you enjoy your desk, and hope to hear from you again.

Rated 5 out of 5 stars

Office Move

Mark and the team worked great to meet our tight deadline. We had the whole 4 floor large office space packed up, desks broken down, precious art work wrapped up and kitchen utensils boxed up all in 3 days max. I would highly recommend using these guys. We bought most of our office furniture from them a few years ago so they were the best people when it came to moving because they already knew how our furniture should be taken apart so no damage was caused by unexperienced movers. The team were professional and took care with fragile items we had including expensive artwork. I think its worth noting as well we are a wine cellars so a lot of our items were fragile glass bottles. We have already used them twice to move and would definitely use them again. Thanks again to Mark and the team for all their help!

Berkmann Wine Cellars Ltd

27 October 2023
Unprompted review
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Reply from Andrews Office Furniture

Thank you very much for your review and recommendation. We're always delighted to hear when our clients are happy with our in-house delivery teams. We'll pass your kind review back to Mark and his team, and we hope to hear from you again!

Rated 5 out of 5 stars

Would highly recommend Michael and the team!

Michael and the team were a pleasure to deal with. Very helpful and friendly and would highly recommend!

16 October 2023
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Reply from Andrews Office Furniture

Thank you for your review, Vanessa. We'll pass it on to Michael and the delivery teams too, and we hope to hear from you again.

Rated 5 out of 5 stars

Great as always!

Great as always!
Another successful move with AOF. Honestly could not recommend them enough. Led by Mark again, the team were very accommodating and always went above and beyond - be it helping with unpacking or coming back to collect crates themselves because the crate company couldn't make it on time and would be further delayed. The space we had meant we needed the crates moved asap and Mark himself arranged for them to be moved. Thank you to Mark and his whole team!

20 October 2023
Unprompted review
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Reply from Andrews Office Furniture

Many thanks for your review, Tabasum. Our AOF team, led by Mark, will always strive to ensure the move goes to plan, from start to completion. I will pass your kind review back to Mark and his team.

Rated 5 out of 5 stars

Good communication through the delivery…

Good communication through the delivery and helpful bringing stuff in.

4 October 2023
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Reply from Andrews Office Furniture

Thank you for your review, Michael. We're proud of our in-house delivery team and hands-on customer service, so it's always pleasing to know when it's appreciated. We hope to hear from you again!

Rated 5 out of 5 stars

I would highly recommend AOF

I would highly recommend AOF. Good service and prompt delivery

9 October 2023
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Reply from Andrews Office Furniture

Thanks so much your review and recommendation, Renata. We shall pass it on to our delivery team too, as they'll be pleased! We hope to hear from you again in the future.

Rated 5 out of 5 stars

Second-hand office furniture

Excellent team, quick delivery and Paul seems a nice chap.

10 October 2023
Andrews Office Furniture logo

Reply from Andrews Office Furniture

Thank you very much for taking the time to give us feedback, Stuart. We believe our in-house delivery team and more personalised customer service is what sets us apart from our competitors, so it's always great to know when it's appreciated. We hope to hear from you again!

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