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Andertons Music Co. Reviews 

2,505
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 1,807 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality and excellent selection of products, often noting items arrived in pristine condition and were well-packaged. The delivery service is frequently highlighted for its speed and efficiency, with many appreciating prompt dispatch and timely arrivals. People commend the staff for their helpfulness, expertise, and professional, friendly service, making the overall experience positive. Reviewers also find the pricing to be great value, often securing good deals. However, some customers also noted occasional issues with product setup or initial quality. These included guitars needing basic setup adjustments like intonation or nut depth, and some products experiencing wiring problems or early failures.

What people talk about most

Product

Clients share positive opinions on product, frequently highlighting the great selection and good prices,... See more

Delivery service

Consumers find delivery service to be positive, frequently praising its speed and efficiency, with many items... See more

Service

Reviewers highlight positive aspects of service, consistently praising the helpfulness, professionalism, and... See more

Staff

Customers consistently note positive experiences with staff, describing them as very helpful, professional,... See more

Price

Users describe positive interactions with price, frequently highlighting great and competitive pricing, often... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Lovely high end acoustic guitar bought online with confidence. Packaged well and arrived perfect as ever ( with a free set of strings included) Option to return within 14 days or exchange within... See more

Rated 5 out of 5 stars

I had a little trouble placing the order on line due to the page freezing while I was trying to pay. My mind was quickly set at ease, once I had spoken to the store via a phone call. I was assured... See more

Rated 5 out of 5 stars

Bought a Sire x6 (really nice guitar for the money) there was a problem when I came to restring the guitar where the nut was cut too deep. This was in no way apparent from a qc perspective until the g... See more

Rated 5 out of 5 stars

Very helpful, great advice, amazing selection of guitars. This is the best guitar shop in the UK. I live 4 hours away so its always a planned trip and I'm never disappointed. Many thanks to the amazi... See more


Company details

  1. Musical Instrument Store
  2. Drum Store
  3. Guitar Store
  4. Piano Store
  5. Used Musical Instrument Store

Written by the company

For over 60 years, Andertons has sold Guitars, Amplifiers, Keyboards, Drums, Pianos, Recording Equipment, Accessories and more to the music community. From beginners to pros looking to expand their sound, we started making musicians in 1964 - and haven't stopped since! With the iconic store in Guildford, Surrey, and the website that ships all over the UK and around the world, Andertons is one of the biggest musical instrument retailers, winning multiple industry and consumer awards. Not sure what musical instrument or gear is right for you? Checkout the Andertons YouTube channel for reviews, first-looks, and pure entertainment! Or use the quizzes, blogs and buyer's guides on the website to learn even more.


Contact info

Promotion box for Andertons Music Co.

Great Offers On Guitars, Synths & More

Save on guitars, basses, synths, drums & more - new offers every week!

4.8

Excellent

TrustScore 5 out of 5

3K reviews

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4.8

All reviews

(2,505)

1,812 reviews in the last 12 months

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Rated 5 out of 5 stars

Excellent product

I purchased the spark cab.Excellent product, great price and speedy postage. I can always count on Andertons. Thanks again

27 July 2026
Rated 5 out of 5 stars

I purchased the Shure BETA 58A mic so I…

I purchased the Shure BETA 58A mic so I could get used to using a microphone for my performances and I used it with my Genelic Speakers that I also purchased previously from Andertons. It was out of stock initially but I received it earlier than anticipated. The service was excellent as I got status updates and I was very happy with my purchase as it's a great affordable mic.

17 July 2026
Rated 5 out of 5 stars

Great store

Great store, great service as ever. They’ve got everything I could want and all the things I want but don’t need but still want.

2 August 2026
Rated 5 out of 5 stars

Anderton postal delivery speed was good

Really pleased at how quickly Andertons got my Xvive wireless sax system to me. The price was also very competitive.
The only issue I had was that DHL just chucked the package in our hedge, quietly knocked on the door and scarpered but, I managed to chase him down and confront him at the front gate. He didn't use either of the TWO doorbells so lucky I heard the knock. I asked what he had delivered and he just pointed at the hedge. I made him recover the package and place it in my hands. So, please deal with that as I would otherwise not have known that something had been delivered or found the cardboard packaged goods.
I left a note on the order that I would be home. This is not Andertons fault. ‘The Royal Mail postman always knocks twice.’ I complained to DHL but they haven’t responded at all !!

26 July 2026
Rated 5 out of 5 stars

Good range of products

Good range of products, easy selection and checkout process, delivery was quick and the product arrived in a great condition (it was a second hand processor).

2 August 2026
Rated 2 out of 5 stars

Shopping in store is perfect,On Line Awful

Shopping in store is perfect, staff are so well informed, friendly and ready to assist in every way. Sadly, buying on line has been an awful opposite experience and not just with my last purchase. After ordering on line a Fender Telecaster Nashville guitar, it arrived with a crooked neck, it was hastily returned and a second one sent but with the same problem….so much so that the 6th string was virtually on the edge of the fretboard! We were told to try unscrewing the neck and adjust it ourselves, but decided to make the 130 mile round trip to the store to finally get an exchange for one we could actually see first. My latest on line order was for the TC electronic Plethora white pedal. The 1st one arrived and had a problem with its switches. That was replaced and the 2nd one arrived with other switch problems!? More concerning was to be told, it had been quality checked? This was meant to be a brand new product, so why would it need to be opened and checked in store? We got a full refund and the staff were brilliant, but it has raised questions for us as to what products are actually sent when buying on line purchases? Delivery was always perfect and exchanges were very fast, the hassle and grievances are a different matter.

2 April 2026

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