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Andertons Music Co. Reviews 

2,488
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 1,719 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent product quality, highlighting well-made instruments and accurate descriptions. Many appreciate the efficient and prompt delivery, noting items arrive well-packaged and in pristine condition. The staff and service are commended for being helpful and professional, providing a positive buying experience, with competitive pricing also noted. However, some customers also noted occasional product issues like manufacturing defects or poor setup. A few people experienced delivery delays or unexpected charges, and some mentioned that prices might not always be the lowest.

What people talk about most

Product

Reviewers mention positive feedback about product quality, with many praising items like guitars for being... See more

Delivery service

Reviewers highlight positive aspects of delivery service, with many praising the fast delivery times, often... See more

Service

People report positive experiences with service, consistently highlighting the exceptional and outstanding... See more

Staff

Consumers consistently express high satisfaction with the staff, describing them as knowledgeable, friendly,... See more

Price

Clients share positive opinions on price, with many reviewers highlighting great prices, competitive pricing,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Bought a Sire x6 (really nice guitar for the money) there was a problem when I came to restring the guitar where the nut was cut too deep. This was in no way apparent from a qc perspective until the g... See more

Rated 5 out of 5 stars

Lovely high end acoustic guitar bought online with confidence. Packaged well and arrived perfect as ever ( with a free set of strings included) Option to return within 14 days or exchange within... See more

Rated 5 out of 5 stars

No nonsense, dependable service. Goods are often in stock - they're well packaged and dispatched promptly. Also, there's none of the delays inherent when ordering goods from suppliers in mainland E... See more

Rated 5 out of 5 stars

I was served by Paul Sandercock whose knowledge was first class. He advised me on some technical issues I was experiencing and was attentive and very professional. I’ve been buying quality products fr... See more


Company details

  1. Musical Instrument Store
  2. Drum Store
  3. Guitar Store
  4. Piano Store
  5. Used Musical Instrument Store

Written by the company

For over 60 years, Andertons has sold Guitars, Amplifiers, Keyboards, Drums, Pianos, Recording Equipment, Accessories and more to the music community. From beginners to pros looking to expand their sound, we started making musicians in 1964 - and haven't stopped since! With the iconic store in Guildford, Surrey, and the website that ships all over the UK and around the world, Andertons is one of the biggest musical instrument retailers, winning multiple industry and consumer awards. Not sure what musical instrument or gear is right for you? Checkout the Andertons YouTube channel for reviews, first-looks, and pure entertainment! Or use the quizzes, blogs and buyer's guides on the website to learn even more.


Contact info

Promotion box for Andertons Music Co.

Great Offers On Guitars, Synths & More

Save on guitars, basses, synths, drums & more - new offers every week!

4.8

Excellent

TrustScore 5 out of 5

2K reviews

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4.8

All reviews

(2,488)

1,793 reviews in the last 12 months

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Rated 5 out of 5 stars

Great service

Item was delivered early quickly, and was well-packaged with no risk of damage. Great price and great service overall. I shall definitely use again.

19 July 2026
Rated 5 out of 5 stars

Excellent product

I purchased the spark cab.Excellent product, great price and speedy postage. I can always count on Andertons. Thanks again

27 July 2026
Rated 5 out of 5 stars

I purchased the Shure BETA 58A mic so I…

I purchased the Shure BETA 58A mic so I could get used to using a microphone for my performances and I used it with my Genelic Speakers that I also purchased previously from Andertons. It was out of stock initially but I received it earlier than anticipated. The service was excellent as I got status updates and I was very happy with my purchase as it's a great affordable mic.

17 July 2026
Rated 5 out of 5 stars

Great store

Great store, great service as ever. They’ve got everything I could want and all the things I want but don’t need but still want.

2 August 2026
Rated 5 out of 5 stars

Anderton postal delivery speed was good

Really pleased at how quickly Andertons got my Xvive wireless sax system to me. The price was also very competitive.
The only issue I had was that DHL just chucked the package in our hedge, quietly knocked on the door and scarpered but, I managed to chase him down and confront him at the front gate. He didn't use either of the TWO doorbells so lucky I heard the knock. I asked what he had delivered and he just pointed at the hedge. I made him recover the package and place it in my hands. So, please deal with that as I would otherwise not have known that something had been delivered or found the cardboard packaged goods.
I left a note on the order that I would be home. This is not Andertons fault. ‘The Royal Mail postman always knocks twice.’ I complained to DHL but they haven’t responded at all !!

26 July 2026
Rated 5 out of 5 stars

Good range of products

Good range of products, easy selection and checkout process, delivery was quick and the product arrived in a great condition (it was a second hand processor).

2 August 2026

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