Banner for Andertons Music Co.

Andertons Music Co. Reviews 

2,498
TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 1,719 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent product quality, highlighting well-made instruments and accurate descriptions. Many appreciate the efficient and prompt delivery, noting items arrive well-packaged and in pristine condition. The staff and service are commended for being helpful and professional, providing a positive buying experience, with competitive pricing also noted. However, some customers also noted occasional product issues like manufacturing defects or poor setup. A few people experienced delivery delays or unexpected charges, and some mentioned that prices might not always be the lowest.

What people talk about most

Product

Reviewers mention positive feedback about product quality, with many praising items like guitars for being... See more

Delivery service

Reviewers highlight positive aspects of delivery service, with many praising the fast delivery times, often... See more

Service

People report positive experiences with service, consistently highlighting the exceptional and outstanding... See more

Staff

Consumers consistently express high satisfaction with the staff, describing them as knowledgeable, friendly,... See more

Price

Clients share positive opinions on price, with many reviewers highlighting great prices, competitive pricing,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Bought a Sire x6 (really nice guitar for the money) there was a problem when I came to restring the guitar where the nut was cut too deep. This was in no way apparent from a qc perspective until the g... See more

Rated 5 out of 5 stars

Lovely high end acoustic guitar bought online with confidence. Packaged well and arrived perfect as ever ( with a free set of strings included) Option to return within 14 days or exchange within... See more

Rated 5 out of 5 stars

No nonsense, dependable service. Goods are often in stock - they're well packaged and dispatched promptly. Also, there's none of the delays inherent when ordering goods from suppliers in mainland E... See more

Rated 5 out of 5 stars

I was served by Paul Sandercock whose knowledge was first class. He advised me on some technical issues I was experiencing and was attentive and very professional. I’ve been buying quality products fr... See more


Company details

  1. Musical Instrument Store
  2. Drum Store
  3. Guitar Store
  4. Piano Store
  5. Used Musical Instrument Store

Written by the company

For over 60 years, Andertons has sold Guitars, Amplifiers, Keyboards, Drums, Pianos, Recording Equipment, Accessories and more to the music community. From beginners to pros looking to expand their sound, we started making musicians in 1964 - and haven't stopped since! With the iconic store in Guildford, Surrey, and the website that ships all over the UK and around the world, Andertons is one of the biggest musical instrument retailers, winning multiple industry and consumer awards. Not sure what musical instrument or gear is right for you? Checkout the Andertons YouTube channel for reviews, first-looks, and pure entertainment! Or use the quizzes, blogs and buyer's guides on the website to learn even more.


Contact info

Promotion box for Andertons Music Co.

Great Offers On Guitars, Synths & More

Save on guitars, basses, synths, drums & more - new offers every week!

4.8

Excellent

TrustScore 5 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(2,498)

1,802 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Fast Customer service

I ordered an East Coast guitar however after placing the order I realised that I had ordered the wrong model. I emailed customer services straight away with my error and the following morning they replied and amended the order to the correct guitar.

5 August 2026
Rated 5 out of 5 stars

Simply the best

Very professional service from people who clearly enjoy what they do. Will definitely buy from Andertons again. Other music equipment retailers simply can’t compete. A first class order experience.

5 August 2026
Rated 5 out of 5 stars

Great team to deal with...very…

Great team to deal with...very professional and helpful with products...gave a good deal on two Taylor 224ce-k-dlx acoustic guitars....these will become friends for life...we'll done..tvm..recommend you to others...🥳🥳

4 August 2026
Rated 5 out of 5 stars

Awesome experience as usual!

A massive thanks to Chris and Paul in the gallery and the andertons team! I’ve been shopping there for over a decade and always had excellent service this time they really pulled out all the stops! I have arthritis and they worked really hard making sure I had picked the right neck etc…. I hadn’t actually intended on buying that day! But walked out with a PRS DGT which I’m absolutely in love with! Just the best service keep it up guys!

24 July 2026
Rated 4 out of 5 stars

GOOD - COULD BE BETTER

Andertons Music Co. sells good guitars. The service is also good, but the service seems kind of random. For example, the first guitar I bought from them was set up by a technician. The second guitar I bought was not. I felt the second guitar could have done with some basic setting up, e.g., the intonation, which would make the tuning a lot better than it is.

Still, the guitar arrived in good time. I would buy from Andertons again.

24 June 2026
Rated 5 out of 5 stars

Bass Boost!!

The item I required was in stock and I was able to check it out, with a short instruction from a member of the team, and was pleased with their recommendation.

29 July 2026
Rated 5 out of 5 stars

We went to buy a new electric drum kit…

We went to buy a new electric drum kit for our 14 year old. It was great for him to play the different kits and see for himself the differences. Luke was really helpful, advising on the different kits, set up and play. Very efficient and quick delivery. Thank you

4 July 2026
Rated 5 out of 5 stars

They had guitar at a competitive price

They had guitar at a competitive price. To have a competitive price is not difficult, but what makes the difference is the process. I ordered online. Online purchases can be risky without handling the goods, but they have a good reputation of putting things right if they are not right. I bought 2 guitars and accessories recently. The products were a least as good as I expected, but it’s the service and the quickness of action which was impressive. I have been semi pro for decades now so have accrued lots of guitars. In fact I’m full. I wish I wasn’t because I’m like a little kid looking forward to the carrier to advise me of the shipment details. They always turn up on date, and on time, which is very important to me. Important so that I can as the wife to nip to the shops so she doesn’t see that I’ve bought another bloody guitar. Highly recommended.

4 August 2026

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look