Amur Equipment Finance Reviews 

3,713
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 466 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for their exceptional helpfulness, professionalism, and quick responses, making interactions pleasant and efficient. Many people highlight the outstanding customer service, noting that representatives go above and beyond to ensure full understanding and smooth processes. The service provided is often described as easy, quick, and stress-free, especially concerning loan approvals and financial transactions. However, some customers also noted issues with payment clarity and unexpected fees, with a few expressing dissatisfaction regarding early payoff terms and additional charges. A few other people also felt that the company's practices were misleading, particularly concerning loan amounts and contract clauses.

What people talk about most

Staff

Consumers consistently report positive experiences with the staff, highlighting their helpfulness,... See more

Customer service

Customers had positive experiences with customer service, consistently praising the helpfulness,... See more

Response time

Clients share positive opinions on response time, with many reviewers highlighting the quick and efficient... See more

Service

People report positive experiences with service, often highlighting the ease of business and the smooth,... See more

Payment

Customers consistently note ambiguous experiences with payment, with some finding it easy to make additional... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Jayde was extremely helpful in resolving my questions about my automatic bill pay and the email I received. She took the time to look into my account, clearly explained what was going on, and let... See more

Company replied

Rated 5 out of 5 stars

Kira was absolutely fantastic! She was clear, professional, and extremely helpful in resolving my billing concern. She quickly identified that my recurring payments were set up through the EBill sys... See more

Company replied

Rated 5 out of 5 stars

I've worked with amur (and other lenders) for many yrs. I can say, without doubt, they're A1. Blake is one of the best reps we've ever had, and Justin Wennekamp is BY FAR the best funder we've ever ha... See more

Company replied

Rated 5 out of 5 stars

Working with Megan Eddings is always great. We go to her for all of our customers' commercial finance needs. She is always clear and quick with her responses to any documents we need and provides a gr... See more

Company replied


Company details

  1. Financial Institution

Written by the company

Amur Equipment Finance started in 1996 in Grand Island, Nebraska. Following a significant capital investment in 2013, and a strengthening of its leadership team beginning in 2015, it has evolved into one of the largest independent equipment finance companies. AmurEF employs 145 employees nationally and has almost doubled its workforce in recent years. Today, it is a Top Five nationally ranked independent commercial equipment finance provider and a certified Great Place to Work® dedicated to ensuring that its customers and employees around the nation are equipped to grow and succeed. AmurEF directly serves business owners as well as broker and vendor origination partners in equipment-intensive industries including transportation, construction, commercial and industrial equipment, technology, food service, agriculture, packaging, and energy. AmurEF is active in both small-ticket and middle market financing, originating $10K to $2MM transactions across a wide range of credit profiles and with terms of up to 84 months. Call 888-272-1154 to learn more.


Contact info

4.8

Excellent

TrustScore 5 out of 5

4K reviews

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No recent history of asking for reviews

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Replied to 100% of negative reviews

Typically replies within 1 week

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4.8

All reviews

(3,713)

443 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Shandra is very thorough and does great…

Shandra is very thorough and does great work.

22 June 2026
Unprompted review
Amur Equipment Finance logo

Reply from Amur Equipment Finance

Thank you so much for your feedback! We’re thrilled to hear that Shandra was thorough and delivered such great support.

We truly appreciate you taking the time to recognize her efforts and thank you for your business!

Rated 5 out of 5 stars

Quick response from KIRA

22 June 2026
Unprompted review
Amur Equipment Finance logo

Reply from Amur Equipment Finance

Thank you for your feedback, Bill! We’re glad to hear that Kira was able to respond so quickly and provide the assistance you needed.

We truly appreciate you taking the time to share your experience and thank you for your business!

Rated 5 out of 5 stars

Applied with this company for my second…

Applied with this company for my second truck finance thru them Smooth procress, Brian Cotillo was fast and effective took care of my deal like no other company, if you are Using Amur for your Next equipment you need to get in contact with him , he will answer and take care of business , im planning on getting another equipment soon and hes the only person im using,

21 June 2026
Unprompted review
Amur Equipment Finance logo

Reply from Amur Equipment Finance

Hello Brian! Thank you so much for your continued trust in us! We’re thrilled to hear that your second financing experience was just as smooth as the first.
We appreciate your recommendation and are honored to be your financing partner as you continue to grow your business. We look forward to helping with your next equipment purchase!

Rated 5 out of 5 stars

We applied for another loan thru Amur

We applied for another loan thru Amur, Micaela Bamesberger, was the person that helped us with the process of the transaction. We are very pleased with how she handled everything. Even into her personal time away from the office. We highly recommend her to anyone that is looking for loans in this field of operations. We are VERY PLEASED.
Thank you,
Orman S &Jolene A Gray

19 June 2026
Unprompted review
Amur Equipment Finance logo

Reply from Amur Equipment Finance

Thank you, Orman and Jolene, for taking the time to share your experience! We’re honored that you chose to work with us again and are thrilled to hear how pleased you were with the service Micaela provided throughout the financing process.

We truly appreciate your recommendation and your continued trust in our team.

Thank you again for your business—we look forward to working with you in the future!

Rated 5 out of 5 stars

Friendly, helpful, and professional

Friendly, helpful, and professional staff. A special thank you to Micaela Bamesberger for making the financing process for my new Freightliner truck smooth, simple, and stress-free. Her excellent communication and support throughout the process were greatly appreciated. Highly recommended!

18 June 2026
Unprompted review
Amur Equipment Finance logo

Reply from Amur Equipment Finance

Thank you so much for your thoughtful feedback, Rakim! We’re thrilled to hear that your financing experience was smooth and stress-free.

We’ll be sure to share your kind words with Micaela. Her dedication to clear communication and making the process as seamless as possible is something we truly value. We appreciate your recommendation and are grateful for the opportunity to be part of your new Freightliner purchase. Thank you for your business!

Rated 5 out of 5 stars

Very responsive!

17 June 2026
Unprompted review
Amur Equipment Finance logo

Reply from Amur Equipment Finance

Hello Jeremy! Thank you for your feedback! We’re glad to hear you received prompt attention and that your needs were addressed quickly. We truly appreciate your support and your business!

Rated 5 out of 5 stars

Kira made it easy to make an additional…

Kira made it easy to make an additional payment on my loan.

1 May 2026
Unprompted review
Amur Equipment Finance logo

Reply from Amur Equipment Finance

Thank you for sharing your feedback! We’re pleased to hear that Kira made the process of making an additional payment simple and convenient.
We appreciate you taking the time to share your experience and thank you for your business!

Rated 5 out of 5 stars

Shandra handled everything for me.

9 June 2026
Unprompted review
Amur Equipment Finance logo

Reply from Amur Equipment Finance

Hello Darryl, thank you for your feedback! We’re delighted to hear that Shandra was able to take care of everything for you and make the process seamless. We truly appreciate your kind words and thank you for your business!

Rated 5 out of 5 stars

Jayde was professional and resolved my…

Jayde was professional and resolved my issue during the call. She was polite and a pleasure to talk to.

16 June 2026
Unprompted review
Amur Equipment Finance logo

Reply from Amur Equipment Finance

We appreciate you taking the time to share your feedback, Jerry! It’s wonderful to hear that Jayde was able to address your concern right away and make your experience a positive one.

We’ll be sure to share your kind words with her. Thank you for your business and for choosing us!

Rated 5 out of 5 stars

Jayde has been very helpful on all call…

Jayde has been very helpful on all call during a stressful time.
Thanks you Jayde

Ken Benbow

15 June 2026
Unprompted review
Amur Equipment Finance logo

Reply from Amur Equipment Finance

Thank you so much for sharing your experience, Kenneth! We’re glad to hear that Jayde has been a reliable source of support during what sounds like a challenging time.
Providing patience, understanding, and helpful guidance is what we strive for, and we’re pleased to know she has made a positive difference. We truly appreciate your kind words and your business!

Rated 5 out of 5 stars

Dee was SO helpful in getting us our…

Dee was SO helpful in getting us our title. Without her help our driver would have had to sit for 10 days. Thank you so much!

12 June 2026
Unprompted review
Amur Equipment Finance logo

Reply from Amur Equipment Finance

Thank you so much for sharing your experience, Scott! We’re thrilled to hear that Dee was able to help get your title issue resolved and keep your driver on the road.

We understand how important timing is in your business, and we’re glad Dee’s dedication and quick action made a difference. We truly appreciate your kind words and your business!

Rated 5 out of 5 stars

Jayde was super helpful

12 June 2026
Unprompted review
Amur Equipment Finance logo

Reply from Amur Equipment Finance

Thank you for your feedback, Reina! We’re so glad to hear that Jayde was able to assist you and make your experience a positive one.

We truly appreciate your kind words and thank you for your business!

Rated 5 out of 5 stars

Excellent service

Number one service Mrs Jayde she is professional with service he customers

9 June 2026
Unprompted review
Amur Equipment Finance logo

Reply from Amur Equipment Finance

Thank you so much for your kind feedback, Khaled! We’re honored to hear that Jayde provided such a positive experience. Her professionalism and dedication to helping those she works with are qualities we truly value.

We appreciate your recognition of her efforts and thank you for your business!

Rated 5 out of 5 stars

Johnel was excellent with helping me…

Johnel was excellent with helping me with my concerns, and got me all the documents that I needed within minutes, Super Great customer service, and Extremely Knowledgeable!!!

9 June 2026
Unprompted review
Amur Equipment Finance logo

Reply from Amur Equipment Finance

Thank you so much for sharing your experience, Michael! We’re thrilled to hear that Johnel was able to address your concerns and quickly provide the documents you needed.

Her dedication, expertise, and commitment to making the process seamless are qualities we truly value. We appreciate your kind words and are grateful for the opportunity to assist you. Thank you for your business!

Rated 5 out of 5 stars

KIRA did great and quick help with my…

KIRA did great and quick help with my request

4 June 2026
Unprompted review
Amur Equipment Finance logo

Reply from Amur Equipment Finance

Thank you for your feedback, Henry! We’re delighted to hear that Kira was able to assist you quickly and efficiently with your request.

We truly appreciate your kind words and are grateful for the opportunity to work with you. Thank you for your business!

Rated 5 out of 5 stars

Jillian was a great help locating a…

Jillian was a great help locating a title. Her customer service was incredible as well

8 June 2026
Unprompted review
Amur Equipment Finance logo

Reply from Amur Equipment Finance

Thank you for sharing your experience, TJ! We’re so pleased to hear that Jillian was able to help locate your title and provide such exceptional support along the way.

We truly appreciate your kind words and are grateful for the opportunity to assist you. Thank you for your business!

Rated 5 out of 5 stars

Had a great experience with Andi

Had a great experience with Andi, she helped me with what I needed, stress free.

4 June 2026
Unprompted review
Amur Equipment Finance logo

Reply from Amur Equipment Finance

Thank you for your kind feedback, Stefany! We’re so glad to hear that Andi was able to provide the assistance you needed and make the process stress-free.

We truly appreciate you taking the time to share your experience and thank you for your business!

Rated 5 out of 5 stars

Professional Customer Service

Andi assisted me with my contract. She answered my questions thoroughly and professionally. Thank you!

4 June 2026
Unprompted review
Amur Equipment Finance logo

Reply from Amur Equipment Finance

Thank you for sharing your experience, Kenya! We’re delighted to hear that Andi was able to assist with your contract and provide clear, professional answers to your questions.

We truly appreciate your feedback and are grateful for the opportunity to work with you. Thank you for your business!

Rated 5 out of 5 stars

Shellie was very helpful and courteous

Shellie was very helpful and courteous. She sent us a copy of our contract within minutes!

1 June 2026
Unprompted review
Amur Equipment Finance logo

Reply from Amur Equipment Finance

Thank you for sharing your experience, Laura! We’re pleased to hear that Shellie was able to assist you promptly and provide the documents you needed so quickly.

We truly appreciate your kind words and are grateful for the opportunity to work with you. Thank you for your business!

Rated 5 out of 5 stars

Sandra was a great help!

Sandra was a great help. Fixed my issue right quickly.

3 June 2026
Unprompted review
Amur Equipment Finance logo

Reply from Amur Equipment Finance

Thank you for your feedback, Willie! We’re glad to hear that Sandra was able to quickly resolve your issue and provide the assistance you needed.

We truly appreciate your kind words and thank you for your business!

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