Jayde was extremely helpful in resolving my questions about my automatic bill pay and the email I received. She took the time to look into my account, clearly explained what was going on, and let... See more
Company replied
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Review summary
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Reviews shaping this summary
Kira was absolutely fantastic! She was clear, professional, and extremely helpful in resolving my billing concern. She quickly identified that my recurring payments were set up through the EBill sys... See more
Company replied
Working with Megan Eddings is always great. We go to her for all of our customers' commercial finance needs. She is always clear and quick with her responses to any documents we need and provides a gr... See more
Company replied
I've worked with amur (and other lenders) for many yrs. I can say, without doubt, they're A1. Blake is one of the best reps we've ever had, and Justin Wennekamp is BY FAR the best funder we've ever ha... See more
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Company details
Written by the company
Amur Equipment Finance started in 1996 in Grand Island, Nebraska. Following a significant capital investment in 2013, and a strengthening of its leadership team beginning in 2015, it has evolved into one of the largest independent equipment finance companies. AmurEF employs 145 employees nationally and has almost doubled its workforce in recent years. Today, it is a Top Five nationally ranked independent commercial equipment finance provider and a certified Great Place to Work® dedicated to ensuring that its customers and employees around the nation are equipped to grow and succeed. AmurEF directly serves business owners as well as broker and vendor origination partners in equipment-intensive industries including transportation, construction, commercial and industrial equipment, technology, food service, agriculture, packaging, and energy. AmurEF is active in both small-ticket and middle market financing, originating $10K to $2MM transactions across a wide range of credit profiles and with terms of up to 84 months. Call 888-272-1154 to learn more.
Contact info
304 W. 3RD Street, PO Box 2555, 68801, Grand Island, United States
- 888-272-1154
- info@amuref.com
- www.amuref.com
4.8
Excellent
4K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 1 week
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I want to share my experience with Amur…
I want to share my experience with Amur Equipment Finance because I believe other truck owners and small business owners should be aware.
Since I financed my trailer/equipment with them in 2022, the equipment has been continuously insured with Progressive. I have proof of insurance, account statements, and documentation showing that coverage has been active from day one through today.
Despite this, Amur is charging me additional insurance-related fees, claiming that there were periods when they did not have valid proof of insurance on file. What concerns me is that they have not provided exact dates, have not clearly explained what document was rejected, or why it was considered unacceptable, yet they still insist on keeping these charges on my account.
My question is simple: if the equipment was insured from the beginning and they had specific insurance requirements, why was I not notified immediately instead of allowing charges to accumulate over time?
As a customer, this feels unfair and lacks transparency. I have requested a full audit of my account and a detailed explanation of every charge.
I am sharing this so that other business owners carefully review their contracts, keep all of their documentation, and pay close attention to any insurance-related charges on their accounts.
20 May 2026
Unprompted review
Reply from Amur Equipment Finance
Hello Roberto,
Thank you for taking the time to share your concerns and experience. We understand how frustrating insurance-related charges can feel, especially when you believe coverage has been maintained continuously.
At Amur, maintaining valid insurance coverage on financed equipment is a contractual requirement, and we do make efforts to proactively reach out when proof of insurance is missing, expired, or does not meet the required coverage standards. In some situations, charges can occur not because coverage did not exist, but because we did not receive acceptable documentation.
That said, we understand the importance of transparency and clear communication. We want to ensure you have a full understanding of any charges applied to your account and the reason behind them.
We appreciate you maintaining your insurance records and bringing your concerns forward. Our goal is always to work collaboratively with our customers and provide as much clarity as possible throughout the process.
Andi
Andi, was great! Kind with a pleasant voice and got the job done quickly.
20 May 2026
Unprompted review
Reply from Amur Equipment Finance
Thank you for the wonderful feedback, Kyle! We’re so glad to hear that Andi provided such a pleasant experience and was able to take care of everything quickly and efficiently.
We truly appreciate your kind words and your business!
a called away i had the info i requested
19 May 2026
Unprompted review
Reply from Amur Equipment Finance
Thank you for your feedback, Carmen! We’re glad to hear you were able to get the information you needed quickly and efficiently.
We truly appreciate your business and you taking the time to share your experience!
Reply from Amur Equipment Finance
Hello Carl! Thank you for your feedback! We’re glad to hear you had a positive experience and received the assistance you needed.
We truly appreciate your business!
Customer Support is excellent!
Johnel is a valuable asset to your company! I have been fortunate to speak with her on 2 occasions when I called customer service/support. She was remarkably helpful and above all very polite and kind!
18 May 2026
Unprompted review
Reply from Amur Equipment Finance
Thank you so much for your thoughtful feedback, Tami! We’re delighted to hear that Johnel made such a positive impression during your interactions with our team.
Providing helpful, respectful, and compassionate support is something we value greatly, and we’re proud to have team members like Johnel representing us. We truly appreciate your kind words and your business!
Andi was polite and very helpfully with…
Andi was polite and very helpfully with what i needed done , it was a pleasure working with her.
18 May 2026
Unprompted review
Reply from Amur Equipment Finance
Thank you for taking the time to share your experience, Jeff! We’re glad to hear that Andi was courteous and able to assist you with everything you needed.
It’s wonderful to know she made the process a positive one. We truly appreciate your kind words and your business!
Quick response.
18 May 2026
Unprompted review
Reply from Amur Equipment Finance
Hello Isabel, thank you for your feedback! We’re glad to hear you received prompt assistance and had a positive experience.
We truly appreciate your business!
Jayde was extremely helpful in…
Jayde was extremely helpful in resolving my questions about my automatic bill pay and the email I received. She took the time to look into my account, clearly explained what was going on, and let me know exactly when my next bill is due. That gave me peace of mind knowing I wasn’t missing a payment.
She also explained that since my bill was already paid last month, the email I received was just an automatic notice showing there was no bill due this month, and that billing will resume as normal next month.
I really appreciate her patience, clarity, and willingness to make sure I fully understood everything. Great customer service!
18 May 2026
Unprompted review
Reply from Amur Equipment Finance
Thank you so much for taking the time to share such thoughtful feedback, Luis! We’re thrilled to hear that Jayde was able to provide clear, thorough support and give you peace of mind regarding your account and automatic payments.
Taking the time to explain details, review concerns carefully, and ensure everything is fully understood is exactly the level of service we strive to provide. We truly appreciate your kind words about her patience and professionalism.
Thank you again for your business and for recognizing Jayde’s efforts!
Andi Carpio
Andi Carpio, was very friendly and helpful in addressing the questions concerning the account, to resolve the concerns.
It was a pleasure speaking with her.
5 star experience 👍
15 May 2026
Unprompted review
Reply from Amur Equipment Finance
Thank you so much for sharing your experience, Randy! We’re delighted to hear that Andi provided such a positive and supportive interaction while helping address your account concerns.
It’s wonderful to know she made the experience enjoyable and earned your 5-star feedback. We truly appreciate your kind words and your business!
very fast service
15 May 2026
Unprompted review
Reply from Amur Equipment Finance
Thank you for your feedback, Lori! We’re glad to hear you received prompt and efficient assistance.
We truly appreciate your support and your business!
People stay away from this finance are…
People stay away from this finance are the worse in everything especially on customer service
13 May 2026
Unprompted review
Reply from Amur Equipment Finance
Hello Victor, We’re sorry to hear that your experience did not meet your expectations. Providing respectful and helpful service is very important to us, and we regret that this was not reflected in your interaction.
We appreciate you taking the time to share your feedback, as it helps us continue to improve.
Very kind & helpful
12 May 2026
Unprompted review
Reply from Amur Equipment Finance
Thank you for your feedback, Mark! We’re so pleased to hear you had a positive experience and felt well taken care of.
We truly appreciate your support and your business!
Reply from Amur Equipment Finance
Thank you for taking the time to share your feedback, Miranda! We’re glad we could provide timely assistance and make the process easy for you.
We truly appreciate your business!
Jayde was great in dissolving a…
Jayde was great in dissolving a reoccurring charge that Amur tried to get me to pay after I had already paid it a month prior. Five stars to Jayde, one star to Amur
12 May 2026
Unprompted review
Reply from Amur Equipment Finance
Thank you for taking the time to share your feedback, Phillip. We’re glad to hear that Jayde was able to assist in resolving the concern and provide the support you needed.
We also appreciate your honest feedback regarding your experience. Comments like yours are important and help us continue evaluating and improving our processes. If there is anything we can do to improve your satisfaction with Amur, please feel free to reach out to me directly at jwiley@goamur.com
Thank you again for bringing this to our attention and for recognizing Jayde’s efforts.
Reply from Amur Equipment Finance
We truly appreciate you taking the time to share your feedback, Jorge! It’s wonderful to hear that your experience was smooth, efficient, and positive.
Thank you for your business. We’re grateful for the opportunity to work with you!
Very nice and understanding and helpful
Very nice and understanding and helpful. The customer service employee was JAYDE
7 May 2026
Unprompted review
Reply from Amur Equipment Finance
Hello Robert! We’re so pleased to hear that Jayde made your experience a positive one and provided the support you needed. Creating a welcoming and supportive experience is something our team truly values.
Thank you for taking the time to share your feedback and for choosing to work with us!
Jayde
Jayde, was very courteous and professional. Very helpful. Very satisfied.
7 May 2026
Unprompted review
Reply from Amur Equipment Finance
We truly appreciate you taking the time to share your experience, Charles! It’s wonderful to hear that Jayde was professional, attentive, and helpful throughout your interaction.
We’re grateful for your kind words and are so pleased to know you were satisfied with the support you received. Thank you for your business!
Speedy FAST...
Kira, my customer service representative that assisted me with my request was very helpful, quick with response, and fully completed what I needed within minutes! Thank you!
6 May 2026
Unprompted review
Reply from Amur Equipment Finance
Good morning Julie, Thank you so much for sharing your experience! We’re delighted to hear that Kira was responsive, helpful, and able to complete your request so quickly.
Providing efficient and reliable support is what we strive for every day, and we truly appreciate your kind words and your business!
In a time sensitive situation it really…
In a time sensitive situation it really surprised me to find someone who cared enough to try to solve a problem. That made my truck buying experience over the top.Thank you Jillian all your help.
1 May 2026
Unprompted review
Reply from Amur Equipment Finance
Thank you so much for sharing your experience, Blessed Services. We’re truly glad to hear that Jillian took the time to help and provide support during such a time-sensitive situation.
Going above and beyond to find solutions and make the process easier is exactly the kind of service we strive to provide. We truly appreciate your kind words and your trust in working with us. Thank you again for your business!
Reply from Amur Equipment Finance
Thank you for your feedback, Harry! We’re so glad to hear you had a great experience. We truly appreciate your support and thank you for your business!
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