AMP Groep Reviews 

Needed to to a lot of trouble to get my things. Yes, they are building here, and the address doesn't exist that long. But it could be a bit friendlier and helpful.

This morning, I had a scheduled delivery appointment with AMP Groep for an eSIM and router. Unfortunately, the experience was both shocking and distressing.

The delivery employee was extremely rude and displayed a complete lack of professionalism. He called me without introducing himself and, without any greeting, immediately asked, "Where are you?" When I answered that I’m not at home he hung up the line directly. This approach was highly inappropriate and unprofessional.

I strongly discourage anyone from dealing with AMP Groep if this is the standard of service provided. My request to AMP Groep is to ensure that employees are properly vetted before being hired. It’s crucial to assess their communication skills, professionalism, and overall suitability for the job.

I am at a loss for words to fully describe this situation. The behavior I encountered was rude, unprofessional, and showed a blatant lack of respect. Delivery employees should understand that they are simply doing their job, nothing more.

This was an extremely horrible experience, and I hope AMP Groep takes this feedback seriously.

Ktima

This morning I had a delivery appointment from AMP Groep for a phone swap agreement with an insurance company. The delivery employee was extremely rude and not in a right state of mind. He was not able to wait for a few minutes for the phone swap and after I went in the house to bring the old phone for the swap he threatened to call the police because of waiting a few minutes extra. When I was back he had already left. I received a call from AMP a few minutes later with a fabricated story including a lie that two men had threatened the delivery person. I am extremely disappointed and shocked to have observed such a behaviour from an employee of AMP Groep.

I renewed my passport in-person, and the municipality workers told me it would take 2 weeks for the delivery. To my surprise, AMP Groep contacted me to book an appointment for delivery within 1 week — so it arrived much sooner than I expected.

Everything about the delivery was clearly communicated via email, with a very helpful video explaining what to expect during the appointment. They even included a photo of the delivery person, and they notified me a few minutes before he arrived.

The delivery person was incredibly professional — very quick service, very clear communication, and very friendly. It exceeded my expectations.

I would 100% recommend their passport delivery service if you don't want to return to the municipality to pick up your new document.

Worst app ever. If you don’t have a Dutch identity card, it only works with an international passport that also costs money. The people at the company are also very unhelpful. This feels like a process from the Middle Ages in such a modern time.

Terrible experience with AMP Groep. Driver was gone before the time warning was finished while we were waiting with no message or call.

Our company has a busy schedule, we arrange a timeslot for extra payment with AMP groep to have an essential delivery done in between meetings and other arrangements. The driver didn't ring our office, didn't talk to the reception of the building and gave me no chance to pick up the package. The time was still running and we already got an email saying the driver was gone.

We had to keep multiple people available for this delivery only to have it cancelled WHILE we were already waiting for this deliverer at the reception. This service is very unsatisfactory and I am disappointed that we cannot opt for a different type of delivery to receive our package from Odido. If you have the chance to choose your delivery service don't pick AMP Groep.

AMP GROEP is a SCAM COMPANY. DO NOT BELIEVE ANYTHING THERE CUSTOMER SERVICE SAYS EITHER AS ITS JUST GENERIC LIES AND A PROTECTING THERE DISHONEST COURIERS. NO COMPANIES SHOULD USE THIS BUSINESSES SERVICES.

I took off work as my delivery time was between 10:00 and 12:00 on the 12-04-2024 while sitting at my apartment waiting for the delivery I received a mail stating that i had missed my delivery and need to reschedule. I called customer service and they said sorry for the mistake and gave me a new date on 13-04-2024 between 8:00 and 10:00 so while again sitting and waiting for the package I was informed that once again I have missed my delivery. Not once did the driver try to phone me or ring my door bell so that i can know he is outside. After this i tried to sort it out with them and the only answer i could get was that this is my fault and i need to reschedule again with the first available date that is the 23-04-2024. Seriously not happy with this courier company and would not recommend them. They do not even try to sort it out or meet you in the middle they just make it your problem.

The AMP employee who came to verify my details was very accurate on time and very friendly. The time taken to complete the entire verification process was very short. However, when I first physically visited the bank, the information I was given by a very unreceptive employee was very misguiding and misleading. I ended up reaching out to a friend who has an account with AMP to help me out.

Quick and easy, friendly service
Wish they could narrow down the appointment slot even more (1h max)
I will use it again.

Very late delivery (I still haven't received it). The costumer service is amazing, but it didn't solve my problem. I have a purchase bought in December, but they forced me to only schedule a delivery date for one week later. After waiting anxiously, the delivery person didn't get to my home and just left in the system a "not at home" note.

They tried to contact him to ask for turning back to my house, but he didn't. And the company only let me choose a new date and time for 3 DAYS LATER!!!!!

Maybe the service is good, but I still don't have my parcel, so it doesn't matter. They could, at least, put me I priority list for the inconvenience and the delay.

Delivery delayed by 75 mins (!) and then a no show. Would rate 0 if possible.

Am giving one star because I couldn’t give zero. Someone comes to deliver a package and starts to argue that my name is wrong. Who gives them the audacity? He wants to change the way my name appears on my passport and all my documents. Even the package he had my name was the same way it has been all over. Even tax offices recognize me with my name that way. He doesn’t know people are allowed to pick how their surname should appear in documents??? What an unprofessional and irresponsible and unpleasant person… Then he goes away with my package because he thinks that what he knows is what it it. Looking down on me. The AUDACITY!!!!

Good service, good way how to tracking the package, good updated on the time the package arrive. Friendly people

Everything was good.

I heard of AMP Group from ABN Amro as my ID had to be checked as a first time costumer. Made an appointment for the next day (today) to have an AMP employee come to my house and check said ID. All was handled very professionally and fast, the employee arrived during the arranged time frame and really tried his best to communicate in English with me. I can't say how long they take to pass the information back to the bank but I'm positive it will be done fast and professionally. Overall very positive experience with AMP

I had to use AMP for a secure validation process. It was two options for to register. One was using an AMP-App.
There I saw , written in small letters , that information from my Phone, like Pictures, Data etc. can be shared with 3. Parties!!!!
How can a company, in charge of securing my identity , shares this info with 3. Parties..!!
Terrible.. don't use the AMP-App ! or AMP itself.

You are outstandingly bad at what you do. You play with people's time. Terrible experience. I went to ING instead of ABN because of your ignorance. Shut down your company. And don't respond telling me to send an email. As if that will go anywhere. I 💦 on your service 🖕🏼

Delivery was scheduled from 16:05 until 18:05 on 13/01/2023. No one showed up on time. I made a phone call to AMP customer service. Operator promised to contact a delivery person but disconnected me. Then I received an SMS with the link showing that delivery person will be in 7 minutes. Someone IMITATED a phone call with No Caller ID - there was no ringing, only cell phone screen lit up. I grabbed my phone but got only notification about a missed call. No one still showed up. I called customer service again. After long waiting, operator responded and said that something had happened and the parcel was not delivered. Such a poor service! I spend half of the day waiting for this delivery. It was a gift for a person that must have been delivered on time. I would choose to pick-up at store if I knew about such a poor service. Delivery person did not even try! after thar the deliver person cancel the order. Unprofessional company