AmigoAutos.com Reviews 

357
TrustScore 1 out of 5

1.1

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Rated 1 out of 5 stars

Absolute scumbags. They don’t accept Amex (not mentioned anywhere in agreement) and will find any reason to add bolt-on charges. I was charged €150 as a ‘key deposit’, refundable upon return of t... See more

Company replied

Rated 1 out of 5 stars

Bellow the suppose price to pay for my car rental, and after all those hidden chargers I end up paying 568.92. ______________________________________________________ ¡Thank you for you... See more

Company replied

Rated 1 out of 5 stars

Our ordered car was not available, so we got a downgrade (other lower category)! They didn't even excuse and they declined a refund by stating that the rented car was also suitable for 4 passengers! M... See more

Rated 1 out of 5 stars

I returned the car at AutoClick Alicante office on 12.10.2016 according to the rental agreement. There was a parking accident with a small damages on the car. I applied the papers about the accide... See more

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1.1

Bad

TrustScore 1 out of 5

357 reviews

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1.1

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(357)

1 review in the last 12 months

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Rated 5 out of 5 stars

Best value car rental you can find!

You won't find better value. Read the T&C's so you understand what you're getting and you won't be disappointed. Bit of a wait to sign out the car but otherwise all great.

8 July 2014
Unprompted review
Rated 1 out of 5 stars

I demand a refund. Total ripoff!!! Gave me a price of one thing found out it was much more

I would like a refund on

¡Thank you for your trust in AmigoAutos Group!

This is your payment receipt for RQ00308678.
administrative costs 18,08€

Total Payment 18,08€

You gave me a price of less than 40 euro and when I got to OK car rental in Palma Mallorca Spain they wanted to charge me almost twice that amount for insurance alone!!!!

I would like my money returned please!!

Reservation code was

WWCEBDE-F

Please return my money

Mike Verga
Mikeverga@yahoo.com
1 408 930-2761

27 June 2014
Unprompted review
AmigoAutos.com logo

Reply from AmigoAutos.com

Dear customer,

First of all, we are very sorry for the inconveniences. Please send us all claims to customerservices@amigoautos.com

Please note, that in Terms and conditions we do inform you about all costs of any extra charges.

Regards,
AmigoAutos

Rated 4 out of 5 stars

Always good price and good service

I have used amigosauto several times over the years, and are so far very satisfied. If I should name one thing that once have been frustrating is that when you book, you book x car OR SIMILAR. I once booked a Ford s-max and got a VW Touran which I think is not the same car at all. In addition I have 3 children so with baby seats to all I need a car that can handle 3 seats in a line...we had to adjust the baby seats.

19 June 2014
Unprompted review
Rated 2 out of 5 stars

Took us 3 hrs to pick up the car and 2 hrs to drop of

We had to wait 1 hrs for the bus shuttle to the car company ... then 2 more hours to pick up the car.... ridiculous... Same procedure when we tried to drop of the car .. almost missed the plane..... low price but unacceptable wait time....never again

23 May 2014
Unprompted review
AmigoAutos.com logo

Reply from AmigoAutos.com

Dear Michael,

First of all, we are very sorry to note your disappointment. We would like to explain you that AmigoAutos is a car rental broker and that we are working with more than 150 suppliers. All of them are reliable and offering good service. In peak season it might happen that there are longer queues. Please note that you can always choose a different car rental agency as we are working with all of the most important ones.

Best regards,
Your AmigoAutos-Team

Rated 5 out of 5 stars

I have used Amigo many times and never had a problem

I have used Amigo many times for both Alicante and Murcia airports in Spain never had a problem .
I find their prices are unbeatable and the quality of vehicles appear to be only new ones.
I always use their option of Flexi hire which is one of 3 options and they have always refunded unused fuel back into my uk bank account usally within 3 days. There can be queues at their check in which are best avoided by speedy disemarking and getting to the queque quickly . Alternativley I sometimes avoid the queues by taking a taxi to hotel and picking car up following daytime when you can pick the car up with no queue whatsoever and this way you are saving one days hire anyway.

19 May 2014
Unprompted review
Rated 4 out of 5 stars

Haven't had any major problems!

I purchased my car in 2012 and I have not had any major problems with my car. Im looking to purchase another vehicle and I am considering Amigo Auto sales again, Im just deciding on what type of vehicle Im looking for .

16 May 2014
Unprompted review
Rated 4 out of 5 stars

Very easy to use

I really like to book through amigoautos.com because is easy to use and I always find the best Prices of the market.
The only recommendation that I could give, is pay Attention of the Terms of conditions in the contracts of each car hiring Company before you say YES! sometimes the deposits are way too high.

15 May 2014
Unprompted review
Rated 4 out of 5 stars

It's ok, but I still have an unmet request.

I would like your website to have the possibility of renting more than one car at once.
We are going on holidays the hole family and need 2 cars. But I have to order them separatly. I also think it would be fair if you gave some kind of reduction of the price when you make more than one reservation.

8 May 2014
Unprompted review
Rated 2 out of 5 stars

Cancellation of rental East midlandsno reason.Substandard car from Malaga

No friend would rent me a car with a defective tyre.

28 April 2014
Unprompted review
AmigoAutos.com logo

Reply from AmigoAutos.com

Dear Gerards,
First of all, we are very sorry for the inconveniences you might have had with your car rental. We have checked our system and can't find any other bookings which might have been cancelled. If you would like to complain about the previous cancelled booking please send uns an e-mail with your reference number to comunicacion@amigoautos.com.
As a broker we are working with more than 150 suppliers and quality is very important to us. So please, if you have any proof of the defective tyre, let us know by e-mail so that we can try to improve our services and change the supplier.

Best Regards,
AmigoAutos

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