I had a problem with my screenprotector I bought a week ago so went by the store [AMAC EINDHOVEN] to ask what are the options and the lady was very helpful. She consulted her colleagues and came with... See more
Company replied
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See what reviewers are saying
At least from visual perspective to date, I found the iPhone the way it was described in the website. The delivery was smoother and secured. One little comment, it would be better to add products that... See more
Company replied
Great service and an excellent experience from start to finish. We made our purchase through Amac via ING’s customer loyalty platform, and the entire process was seamless. The platform was very... See more
Company replied
Bad service, waited a week for an AirPods 3 Pró case, PostNL did not deliver it. I contacted Amac support and received no help or refund, the two companies are pointing the finger at eachother at this... See more
Company replied
Company details
- Computer Store
- Cell Phone Accessory Store
- Computer Accessories Store
- Mobile Phone Repair Shop
- Software Training Institute
Written by the company
Amac is de grootste Apple Premium Reseller met een webshop én winkels verspreid over Nederland. Met een compleet aanbod aan Apple-producten en een uitgebreid assortiment aan accessoires voor de Mac, iPad, iPhone, iPod en Apple Watch is dit dé plek voor al je aankopen en cadeaus. Het team van Amac beschikt over alle kennis om je vragen te beantwoorden en adviseert je graag persoonlijk over de keuze en aanschaf van een Mac, iPad, iPhone of ander Apple-product.
Over Amac
Written by the company
Contact info
Proostwetering 13, 3543 AB, Utrecht, Netherlands
- 088 - 77 06000
- care@amac.nl
- www.amac.nl
4.3
Excellent
35K reviews
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Reply from Amac | Apple Premium Reseller
Thank you for your positive review, and it's great to hear that you received your order quickly!
Lack of communication!
I bought 2 laptop sleeves, waited for almost 1 week with no communication from amac. I had to call their CS and turns out one of the sleeve is out of stock with no confirmation on when it will be back in stock. Ridiculous.
7 April 2026
Reply from Amac | Apple Premium Reseller
Thank you for your review and for sharing your experience with us.
We are sorry to hear about the lack of communication regarding your order. We understand how frustrating it must have been to wait nearly a week, only to find out that one of the laptop sleeves was out of stock without a clear update on its availability. This is certainly not the experience we aim to provide.
Your feedback is very valuable to us, and we will take it into account in our internal discussions to further improve our communication about stock availability and delivery times.
Thank you for bringing this to our attention.
Is a very good website
11 April 2026
Unprompted review
Reply from Amac | Apple Premium Reseller
Thank you for your positive review, and it is nice to hear that you are satisfied with our website.
vey good service and communication
vey good service and communication.
I like the 2 year guarantee as well.
7 April 2026
Reply from Amac | Apple Premium Reseller
Thank you for your positive review, and it is nice to hear that you are satisfied with our service.
Great experience
Great information in relation to the product, easy to order, and swift delivery
7 April 2026
Reply from Amac | Apple Premium Reseller
Thank you for your positive review!
Reply from Amac | Apple Premium Reseller
Thank you for your positive review, and it's great to hear that you received your order quickly!
The package arrived in terrible…
The package arrived in terrible condition. I understand it might be shipping company’s fault but amac packed the item very poorly. I ordered over 600 euro worth of apple watch and they prefered to pack in a cheap box. No surprise why it arrived damaged . I did not accept the package and send it back. I contacted their whatsapp customer care and no reply. I hope they will contact me for refund.
31 March 2026
Reply from Amac | Apple Premium Reseller
Thank you for your review and for sharing your experience. I’m very sorry to hear that your package arrived in such poor condition. That’s definitely not the experience we want to provide, especially for an order of this value.
I have sent you an email to follow up on this and work towards a suitable solution, including handling the return and refund.
Not the first time I had a bad experience
Not the first time I had a bad experience
I bought a few products in this store within a few weeks. Every time I went there, the same promotion seemed to change, even though I have been told it will not. Bought the same product for me and my husband the same week, different days. I have been told different things about promotions, how my data is handled. Furthermore, when rational questions are asked, we have been met several times with the response I can go somewhere else, I do not have to buy here, even when I just had a few simple questions. The promotions shown online change in person, depending on who you talk to. Apple store offers a much better service and much more helpful. Would not reccommend.
6 April 2026
Unprompted review
Reply from Amac | Apple Premium Reseller
Thank you for your review. We’re sorry to hear that you’ve had multiple negative experiences in our store. That’s certainly not the level of service we want our customers to experience, especially when asking questions about promotions or products.
We take your feedback seriously and will review this internally to ensure our communication and service are more consistent in the future, so customers receive clear and reliable information.
Thank you for taking the time to share your experience.
Good delivery and Good product.
2 April 2026
Reply from Amac | Apple Premium Reseller
Thank you so much for your kind review! We’re really happy to hear you had such a pleasant experience.
We look forward to welcoming you again soon, either in one of our stores or on our website!
Good experience
Quick shipment and a great overall experience.
I highly recommend everyone to choose this company instead of MediaMarkt! The support is fast, helpful, and genuinely cares about solving your problem — which makes a big difference.
Definitely a reliable choice!
23 March 2026
Reply from Amac | Apple Premium Reseller
Thank you so much for your kind review! We’re really happy to hear you had such a pleasant experience.
We look forward to welcoming you again soon, either in one of our stores or on our website!
Reply from Amac | Apple Premium Reseller
Thank you for your positive review, and it is nice to hear that you are satisfied with our service.
Very good products with a warranty and…
Very good products with a warranty and fast delivery
18 September 2025
Reply from Amac | Apple Premium Reseller
Thank you for your positive review, and it's great to hear that you received your order quickly!
Very disappointing experience with…
Very disappointing experience with Amac.
I ordered an iPhone 17 Pro with installment payment. The financing was approved quickly, but my order has been stuck for days with no progress and no clear explanation.
Customer service repeatedly tells me there is an “IT issue” and asks me to wait, while at the same time suggesting that I should cancel my order instead of providing a solution. No one can give a clear timeline or take responsibility for resolving the issue.
I also had to fix a SprayPay issue myself because Amac was too slow to act.
I submitted a formal complaint but only received a response the following Monday, after several days of waiting. I even went to a physical store, where staff contacted the central team, yet I was still left without any clear update.
Only after several days I was told this process can take up to a week — something that should have been communicated from the start.
The lack of communication, transparency, and ownership of the issue is unacceptable. I expected much better service.
I expect immediate clarification and resolution of my order.
30 March 2026
Unprompted review
Reply from Amac | Apple Premium Reseller
Thank you for your review! We’re very sorry to hear about your disappointing experience with your iPhone 17 Pro order. We completely understand how frustrating it must have been to wait without clear updates, deal with IT issues, and have to resolve problems like the SprayPay issue yourself.
It's great to see that your order has now been processed and shipped! We understand your frustration and will take your feedback internally.
The sales representative was helpful…
The sales representative was helpful and with the good knowledge
23 March 2026
Reply from Amac | Apple Premium Reseller
Thank you for your positive review! It is great to hear that you had such a good experience with our store Utrecht The Wall.
On time shipping and perfect packaging!
26 March 2026
Reply from Amac | Apple Premium Reseller
Thank you for your positive review, and it's great to hear that you received your order quickly!
Good quality and good service from the…
Good quality and good service from the team of apple
2 June 2025
Reply from Amac | Apple Premium Reseller
Thank you for your positive review, and it is nice to hear that you are satisfied with our service.
Lack of professionalism
I have ordered an Laptop at the shop in Leiden. The fact that the person who took the order could not give me an indication when the laptop will be delivered was already a red-flag, but in my stupidity I have ignored it. After a week of waiting and no indication from the shop, I decided to check the status in the shop. I spent over 45 min waiting for someone to clarify what is the status of my order, Obviously they did not have the laptop but even worst, they had no clue if and when it will be deliver. The shop is drama, very un-professional. It was last time I visit them.
28 March 2026
Unprompted review
Reply from Amac | Apple Premium Reseller
Thank you for your review! I am sorry to hear that your experience at our store in Leiden was so disappointing. It is understandable that waiting a long time without clear information is frustrating.
Could you please forward your order number to care@amac.nl? Then we can look into exactly what happened.
fast, pleasant and professional service.
27 March 2026
Unprompted review
Reply from Amac | Apple Premium Reseller
Thank you for your positive review! It is great to hear that you had such a good experience with our store Utrecht The Wall.
I have to wait little bit for the…
I have to wait little bit for the order. Also observed that even if it shows out of stock, I could place an order and make the payment
20 March 2026
Reply from Amac | Apple Premium Reseller
Bedankt voor je positieve review en voor het delen van je ervaring!
Terrible Customer Service
Very bad customer service experience. They say they will reply in 6 hours, more like 24! I made a mistake in my order which I noticed quickly and reached out to fix it, but they only replied after they sent my package.
18 March 2026
Reply from Amac | Apple Premium Reseller
Thank you for your review and for sharing your experience.
We’re sorry to hear that you did not receive a response in time. We understand how frustrating it must have been, especially since you reached out quickly to correct your order.
We will take your feedback into account in our internal discussions to improve our response times and overall customer experience.
If there’s anything we can still assist you with, please feel free to contact us at care@amac.nl.
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