I had a problem with my screenprotector I bought a week ago so went by the store [AMAC EINDHOVEN] to ask what are the options and the lady was very helpful. She consulted her colleagues and came with... See more
Company replied
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See what reviewers are saying
At least from visual perspective to date, I found the iPhone the way it was described in the website. The delivery was smoother and secured. One little comment, it would be better to add products that... See more
Company replied
Great service and an excellent experience from start to finish. We made our purchase through Amac via ING’s customer loyalty platform, and the entire process was seamless. The platform was very... See more
Company replied
Bad service, waited a week for an AirPods 3 Pró case, PostNL did not deliver it. I contacted Amac support and received no help or refund, the two companies are pointing the finger at eachother at this... See more
Company replied
Company details
- Computer Store
- Cell Phone Accessory Store
- Computer Accessories Store
- Mobile Phone Repair Shop
- Software Training Institute
Written by the company
Amac is de grootste Apple Premium Reseller met een webshop én winkels verspreid over Nederland. Met een compleet aanbod aan Apple-producten en een uitgebreid assortiment aan accessoires voor de Mac, iPad, iPhone, iPod en Apple Watch is dit dé plek voor al je aankopen en cadeaus. Het team van Amac beschikt over alle kennis om je vragen te beantwoorden en adviseert je graag persoonlijk over de keuze en aanschaf van een Mac, iPad, iPhone of ander Apple-product.
Over Amac
Written by the company
Contact info
Proostwetering 13, 3543 AB, Utrecht, Netherlands
- 088 - 77 06000
- care@amac.nl
- www.amac.nl
4.3
Excellent
35K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Wonderful customer service
Wonderful customer service! I’m very satisfied!
21 March 2026
Unprompted review
Reply from Amac | Apple Premium Reseller
Thank you for your positive review, and it is nice to hear that you are satisfied with our service.
The package was scratched and dirty.
The package was scratched and dirty.
Didn't looked like I bought a new product.
And it is very important because I bought it as a gift.
18 March 2026
Reply from Amac | Apple Premium Reseller
Bedankt voor je review en voor het delen van je ervaring. Vervelend om te horen dat je je bestelling op deze manier hebt ontvangen. Dat is natuurlijk niet wat je van ons mag verwachten.
Fijn om te zien dat je inmiddels in contact bent met onze klantenservice en dat er een oplossing is geboden.
Everybody busy and doesn't help you Vs…
Everybody busy and doesn't help you Vs service only for sale
20 March 2026
Unprompted review
Reply from Amac | Apple Premium Reseller
Thank you for sharing your experience. We’re sorry to hear that this was your experience. It’s definitely not our intention to make you feel like no one is available to help or that our service is only focused on sales.
We take your feedback seriously and will discuss this internally.
Product selection was great and I was…
Product selection was great and I was able to find exactly what I wanted. Delivery was very quick.
16 March 2026
Reply from Amac | Apple Premium Reseller
Bedankt voor je positieve review en wat fijn om te horen dat je ervaring met ons zo goed is geweest!
Reply from Amac | Apple Premium Reseller
Bedankt voor je positieve review en wat fijn om te horen dat je ervaring met ons zo goed is geweest!
They are the best of all when it comes of selling apple phone, watches and ipad .
They are the best of all when it comes of selling apple phone, watches and ipad
19 March 2026
Unprompted review
Reply from Amac | Apple Premium Reseller
Bedankt voor je positieve review en wat fijn om te horen dat je ervaring met ons zo goed is geweest!
Reply from Amac | Apple Premium Reseller
Thank you for your positive review!
Product arrived next day as ordered and…
Product arrived next day as ordered and in good condition.
4 March 2026
Reply from Amac | Apple Premium Reseller
Thank you for your positive review and we're so happy to hear you received your order quickly!
Very helpful and kind employee called…
Very helpful and kind employee called Joy . Was very patient while guiding us at Amac shop in Eindhoven.
The others employees didn t want to help and kept chitchatting on the side.
8 March 2026
Unprompted review
Reply from Amac | Apple Premium Reseller
Thank you for your positive review! We're so happy to hear you had such a good experience with our staff member in the Eindhoven store.
DO NOT GO TO THIS AMAC
DO NOT GO TO THIS AMAC. DO NOT BUY OR REPAIR YOUR PHONE HERE.
About a year ago, my girlfriend dropped her brand new iPhone. We went to this Amac store expecting competent service from an Apple Premium Reseller, but they replaced the screen incorrectly, leaving the phone vulnerable to moisture. In just one week, the weather of this country caused moisture to destroy the camera modules, battery, and trigger severe CPU overheating.
When we returned, they refused to honor the 15-day post repair warranty, said it was our fault, and at most offered to open the phone. They never offered to actually fix their mistake or replace the screen. Our lawyer and a technical expert confirmed that opening the phone would destroy the adhesive seal and all evidence of their faulty repair, making any claim impossible. We were trapped in an impossible loop: proving the fault would have cost more than a new phone, and we had already paid for the phone and the replacement screen. Amac still wanted more money.
We even went to Apple Amsterdam, and they confirmed the fault was entirely Amac’s, that Amac should have repaired the screen, and even contacted them—but Amac never took responsibility. This proves they are just a regular store selling iPhones, with no connection to official Apple support and no ability to provide the same service as an Apple Store. It’s obvious these staff have no idea what they are doing. Every time you ask a technical or difficult question, they stumble, babble, go in and out, and make you wait.
Because of this, this year I got rid of my complete Apple ecosystem and I’m really happy doing that. I was planning to buy the best fully maxed-out MacBook Pro for my studio, but I went for a Lenovo Legion Gen 10 7i, which is far more powerful than any Mac, and an Oppo Find X9 Pro, which has a better camera, battery, display, processor, materials—better in every way. Hardware that actually works. I will never buy Apple or go to Amac again.
8 March 2026
Unprompted review
Reply from Amac | Apple Premium Reseller
Thank you for taking the time to share your experience.
We’re very sorry to read how this situation has unfolded and the negative impression it has left. This is certainly not the level of service we aim to provide.
We understand how frustrating this must have been for you, especially given the circumstances you described and the impact it has had. Feedback like this is taken seriously and helps us improve our processes and service.
If you’re open to it, we would appreciate the opportunity to take another look at your case and see if there is anything we can still do for you. Please feel free to reach out to our customer service team via email.
The delivery took very long!
3 March 2026
Reply from Amac | Apple Premium Reseller
Thank you for your review! We're sorry to hear your order was out of stock and therefore arrived later than expected.
We'll definitely take this into consideration in our internal discussions to optimize both communication about delivery times and the customer experience.
Hi the packet I received was in not in…
Hi the packet I received was in not in good shape and found it was ourside in the mud for some time . The serial number of the iPhoto also didn’t match
27 February 2026
Reply from Amac | Apple Premium Reseller
Thank you for your review! We're sorry to hear you received your package in poor condition. This is certainly not what we intended. We apologize for this! Have you already contacted our customer service? If not, we recommend doing so. We'd be happy to work with you to find a suitable solution.
Everything it was good !
23 February 2026
Reply from Amac | Apple Premium Reseller
Thank you so much for your kind review! We’re really happy to hear you had such a pleasant experience.
We look forward to welcoming you again soon, either in one of our stores or on our website!
Good service provides by nice team
25 February 2026
Unprompted review
Reply from Amac | Apple Premium Reseller
Thank you for your positive review, and how great to hear that you were helped so well in our store in Amsterdam!
Do not recommend
Do not recommend, AT ALL! Sent my computer for repair, had it for 2 months, only to tell me that the computer has no issues when it goes completely dead at times for 2/3 days. Now my warranty has expired and I am left with a computer that is a vegetable.
25 February 2026
Unprompted review
Reply from Amac | Apple Premium Reseller
Thank you for your review. We’re sorry to hear about your experience. We understand how frustrating intermittent issues can be.
When a device is sent in, our technicians perform a full diagnostic check. If no fault can be identified during testing, we are unfortunately unable to carry out a repair. We can only repair or replace parts when a defect is confirmed.
If the issue persists, we encourage you to contact us directly so we can review your case and see what options may still be available.
Very happy with customer service of…
Very happy with customer service of amac. One of the best place to buy apple products in Netherlands.
5 December 2025
Unprompted review
Reply from Amac | Apple Premium Reseller
Thank you so much for your kind review! We’re really happy to hear you had such a pleasant experience.
We look forward to welcoming you again soon, either in one of our stores or on our website!
Reply from Amac | Apple Premium Reseller
Thank you so much for your kind review! We’re really happy to hear you had such a pleasant experience.
We look forward to welcoming you again soon, either in one of our stores or on our website!
good job
Save time by using concise vocabulary that accurately expresses the request.
14 February 2025
Unprompted review
Reply from Amac | Apple Premium Reseller
Thank you for your review!
Great prices slow shipping
Overall really happy just sent the item later than expected but worth it because of the great price
6 February 2026
Reply from Amac | Apple Premium Reseller
Thank you for your review! We're sorry to hear your order was out of stock and therefore arrived later than expected.
We're glad to hear you're still satisfied.
Reply from Amac | Apple Premium Reseller
Thank you for your positive review and we're so happy to hear you received your order quickly!
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