I had a problem with my screenprotector I bought a week ago so went by the store [AMAC EINDHOVEN] to ask what are the options and the lady was very helpful. She consulted her colleagues and came with... See more
Company replied
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Great service and an excellent experience from start to finish. We made our purchase through Amac via ING’s customer loyalty platform, and the entire process was seamless. The platform was very... See more
Company replied
At least from visual perspective to date, I found the iPhone the way it was described in the website. The delivery was smoother and secured. One little comment, it would be better to add products that... See more
Company replied
Bad service, waited a week for an AirPods 3 Pró case, PostNL did not deliver it. I contacted Amac support and received no help or refund, the two companies are pointing the finger at eachother at this... See more
Company replied
Company details
- Computer Store
- Cell Phone Accessory Store
- Computer Accessories Store
- Mobile Phone Repair Shop
- Software Training Institute
Written by the company
Amac is de grootste Apple Premium Reseller met een webshop én winkels verspreid over Nederland. Met een compleet aanbod aan Apple-producten en een uitgebreid assortiment aan accessoires voor de Mac, iPad, iPhone, iPod en Apple Watch is dit dé plek voor al je aankopen en cadeaus. Het team van Amac beschikt over alle kennis om je vragen te beantwoorden en adviseert je graag persoonlijk over de keuze en aanschaf van een Mac, iPad, iPhone of ander Apple-product.
Over Amac
Written by the company
Contact info
Proostwetering 13, 3543 AB, Utrecht, Netherlands
- 088 - 77 06000
- care@amac.nl
- www.amac.nl
4.3
Excellent
35K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Shopping experience is good but The…
Shopping experience is good but The customer support is very slow.
21 May 2026
Reply from Amac | Apple Premium Reseller
Thank you for your positive review and the feedback!
We will include your feedback in our conversations to make our customer support better.
The power bank was a little scratched
21 May 2026
Reply from Amac | Apple Premium Reseller
Thank you for your review! I am sorry to hear that the power bank is damaged; that is obviously not what we intended.
Have you already contacted our customer service? If not, we recommend doing so. We would be happy to work with you to find a suitable solution.
Reply from Amac | Apple Premium Reseller
Thank you for your positive review, and it's great to hear that you received your order quickly!
Reply from Amac | Apple Premium Reseller
Thank you for your positive review, and it's great to hear that you received your order quickly!
My order of airpods tips was missing a…
My order of airpods tips was missing a pair airpod tips, additionally they were delivered out the box.
23 April 2026
Reply from Amac | Apple Premium Reseller
Thank you for your review. We’re sorry to hear this caused confusion.
Our AirPods ear tips are sold individually as a single set in a sealed bag, not in a box. This is why they may appear to be “out of the box” upon delivery. What you received should be one complete set as described.
If you believe something is actually missing or not correct, please feel free to reach out to us so we can take a closer look and help you further.
Reply from Amac | Apple Premium Reseller
Thank you for your positive review! It is so nice to hear that you had such a good experience with our store in Amersfoort.
Great product, but frustratingly slow delivery.
I’m really happy with my new MacBook Air—it’s a MacBook with extra RAM and a fantastic machine. It arrived in perfect condition. However, the delivery process left much to be desired. It took 25 days (nearly 4 weeks) to arrive. While I’m glad to finally have it, the wait time was much longer than expected. Love the laptop, but Amac needs to work on their shipping speed.
17 April 2026
Reply from Amac | Apple Premium Reseller
Thank you for your review!
Great to hear that you’re happy with your new MacBook Air and that it arrived in perfect condition, it’s indeed a fantastic machine, especially with the extra RAM.
We’re sorry that the delivery took longer than expected. In this case, the delay was caused by the supplier, which unfortunately impacted the delivery time. We understand that a wait of nearly four weeks is far from ideal and not the experience you were expecting.
Thank you for your patience and for sharing your feedback, we’ll continue working to improve both our communication and delivery experience.
Enjoy your new MacBook Air!
Reply from Amac | Apple Premium Reseller
Thank you for your review! I am sorry to hear that your order was delivered later than expected, even though we shipped it the same day.
We understand your frustration and will take your feedback into account.
Nice and hasslefree
17 April 2026
Reply from Amac | Apple Premium Reseller
Thank you for your positive review! It's good to hear that everything went smoothly.
More than a month to receive my…
More than a month to receive my MacBook. Customer experience was fine, with quick response, but limited visibility on the state of the order. Three days before the actual shipment the customer service suggested that I’d cancel the order and buy somewhere else.
You need to tell your clients earlier if an order would take so long.
16 April 2026
Reply from Amac | Apple Premium Reseller
Thank you for your review and for sharing your experience.
We understand how frustrating it must have been to wait over a month for your MacBook, especially with limited visibility on the status of your order. We also understand that the advice to cancel your order came late in the process, which is not the experience we aim to provide.
Your feedback regarding communication and setting clearer expectations about delivery times is very valuable, and we will take this into account in our internal discussions to improve transparency for our customers.
Great service
Great service, fast delivery with a lot of options. Highly recommended!
I’d purchase any time
13 April 2026
Reply from Amac | Apple Premium Reseller
Thank you for your positive review, and it's great to hear that you received your order quickly!
Great service and quality products
25 August 2025
Reply from Amac | Apple Premium Reseller
Bedankt voor je positieve review en wat fijn om te horen dat je ervaring met ons zo goed is geweest!
Would absolutely recommend Amac to…
Would absolutely recommend Amac to anyone looking to buy a phone and pay it off! Amazing experience
17 February 2025
Reply from Amac | Apple Premium Reseller
Bedankt voor je positieve review en wat fijn om te horen dat je ervaring met ons zo goed is geweest!
Ik ben ontzettend teleurgesteld!
Ik ben ontzettend teleurgesteld!! Ik wil niet dat mijn bestelling wordt geannuleerd!!!! Ik wacht sinds zaterdag op de bezorging van de telefoon!!!!! Je hebt mijn tijd verspild op zaterdag, en toen liet Amac me weten dat de bestelling op maandag (13 april) zou worden geleverd!! Nu vertel je me dat het plotseling geannuleerd zou worden!! Kan iemand deze puinhoop oplossen, alsjeblieft????? Ik heb een tijdsdruk!!! Bezorg mijn telefoon zo snel mogelijk!!// I am extremely Disappointed!!!
Suddenly they cancelled my order!! Problems is: I don't want my order to be cancelled!!!!!
I have been waiting since Saturday for the phone to be delivered!!!!!!
You wasted my time on Saturday, then Amac informed me that the order would be delivered on Monday (13-April)!!!
Now you're telling me that suddenly it would be cancelled!!!
Can anybody fix this mess, please?????
I have a time restraint!!!! Just deliver my phone As Soon As Possible!!!
10 April 2026
Reply from Amac | Apple Premium Reseller
Bedankt voor je bericht. Wat vervelend om te lezen dat deze situatie zoveel frustratie heeft veroorzaakt. Dat begrijpen we goed, zeker gezien de tijdsdruk en de verwachtingen rondom de levering van je bestelling.
Je hebt inmiddels al contact met onze klantenservice over de status van je bestelling en de levering hiervan.
Reply from Amac | Apple Premium Reseller
Bedankt voor je positieve review en wat fijn om te horen dat je ervaring met ons zo goed is geweest!
Reply from Amac | Apple Premium Reseller
Thank you for your positive review, and it's great to hear that you received your order quickly!
Lack of communication!
I bought 2 laptop sleeves, waited for almost 1 week with no communication from amac. I had to call their CS and turns out one of the sleeve is out of stock with no confirmation on when it will be back in stock. Ridiculous.
7 April 2026
Reply from Amac | Apple Premium Reseller
Thank you for your review and for sharing your experience with us.
We are sorry to hear about the lack of communication regarding your order. We understand how frustrating it must have been to wait nearly a week, only to find out that one of the laptop sleeves was out of stock without a clear update on its availability. This is certainly not the experience we aim to provide.
Your feedback is very valuable to us, and we will take it into account in our internal discussions to further improve our communication about stock availability and delivery times.
Thank you for bringing this to our attention.
Is a very good website
11 April 2026
Unprompted review
Reply from Amac | Apple Premium Reseller
Thank you for your positive review, and it is nice to hear that you are satisfied with our website.
vey good service and communication
vey good service and communication.
I like the 2 year guarantee as well.
7 April 2026
Reply from Amac | Apple Premium Reseller
Thank you for your positive review, and it is nice to hear that you are satisfied with our service.
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