Alternaleaf Australia Reviews 

914
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Evaluating 902 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the helpful and understanding staff, including doctors and nurses, who provide high levels of care and professionalism. Many people find the overall service and online system easy to navigate, efficient, and stress-free. The products are frequently noted as effective, significantly improving various conditions like pain and anxiety, and enhancing overall well-being. However, some people were dissatisfied, mentioning doctors under-prescribing or being difficult about changing strains and medication dosages. Others experienced unhelpful or rude doctors, or felt their concerns were not adequately heard. Additionally, some customers noted issues with product availability, with usual brands being out of stock, and faced communication challenges or inconsistent information from staff.

What people talk about most

Staff

Clients share positive opinions on staff, with many reviewers highlighting the professionalism, helpfulness,... See more

Service

Reviewers highlight positive aspects of service, with many praising the professional and helpful... See more

Product

Customers consistently note positive experiences with product, with many finding the medication effective for... See more

Customer service

Customers generally report positive experiences with customer service, highlighting helpful and understanding... See more

User experience

Consumers find the user experience to be positive, with many describing it as easy, stress-free, and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Support from staff both medical and non medical has been very good whilst my medication gets tweaked and sorted. Very happy. Definately doesn't feel like they're a sales team. My Dr is mindful of my b... See more

Rated 4 out of 5 stars

Only down really is doctors try under prescribing al the time. Won't believe your reason for changing strain and makes it difficult to talk freely about terpenes that help. Why does it still feel like... See more

Rated 4 out of 5 stars

I have used alternaleaf for a couple of years now and have had a really great experience with Daniel Dotta, my regular Doctor who has been extremely supportive, understanding and easy to get along wit... See more

Rated 4 out of 5 stars

I got the prescription change I needed so my experience was satisfactory. I had been with a previous doctor at Alternaleaf for about 18 months so was a bit nervous with my new doctor, Dr Singh. But he... See more

Company replied


Company details

  1. Medical Clinic

About Alternaleaf Australia

Written by the company

Alternaleaf is Australia's leading alternative health clinic, dedicated to supporting over 150,000 patients access qualified doctors and nurses. What’s the process to becoming an Alternaleaf patient? It begins with a free pre-screening check and nurse call to find out whether you may be eligible for Alternaleaf services, followed by a paid consultation with one of our doctors.

We know how important Alternaleaf reviews are in order for you to provide us feedback, and to determine if we are a potential fit for your needs.

To continue to protect patient data, we may not be able to respond to requests publicly, and ask patients with feedback about our health professionals to also use our contact form found on our website and within your patient portal for individual support.

Transparency statement: Alternaleaf reviews submitted by members of the public and patients are shared internally with a team focused on supporting our patients.

Contact info

4.4

Excellent

TrustScore 4.5 out of 5

914 reviews

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Replied to 79% of negative reviews

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4.4

All reviews

(914)

906 reviews in the last 12 months

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Rated 5 out of 5 stars

Friendly knowledgeable doctors and…

Friendly knowledgeable doctors and staff. I have never had any problems here. I've been a patient here for a couple of years now and the service has been outstanding. Deliveries with the medication are speedy and discreet. 3-4 days from ordering depending on your address.

14 February 2026
Rated 3 out of 5 stars

My experience

Overall my experience has been very positive, Doctor Bakry is very helpful with providing myself with the best treatment possible.
All the staff and nurses have very understanding and help out as much as they can.
But sometimes you need to speak to a human as the online chat is unable in most of my circumstances.
The reason for the 3 stars, is because the product’s inconsistency.
While most containers of the flower are good there are still few that are not, with under developed buds.
The new oil when changed was not very palatable to myself, but under doctors advice have now changed to edibles.
The only other issue is with not being able to collect in my area is relying on freight which when it goes missing I have had no product before and had to wait until it was found or 14 days to place an order.
Needs to be something in place as you can not be expected to wait for 7 days for this to be resolved.
Have waited 4 days for a delivery from a pharmacy that is 2 minutes away from my residence.
I do understand these are dealing with outside services, but this is the services offered.

18 July 2026
Rated 2 out of 5 stars

One of the prescribed items was out of…

One of the prescribed items was out of stock and portal advice was to book a consultation to find a replacement.
I was unable to book through the portal so emailed customer service who were very good and organised a consultation booking for me.
However during the consultation the doctor did not offer a replacement medication instead based on a very limited conversation decided he would only renew my prescription with one repeat. He offered to let me stay in the current prescription which I took as I have a number of repeats left.
Up until now your service has been excellent and I have referred to friends
However my latest experience was disappointing.

29 April 2026
Rated 5 out of 5 stars

Always have positive response from your…

Always have positive response from your doctor's that are happy to help and listen. Thanks for changing my life for the better. Medication has helped with my pain, anxiety and so many other things that I have been able to wean off on tablet medication. 100% recommend Alernaleaf to my family and friends as another form of treatment instead of pills.
I have multiple family members with cancer that wouldn't have even considered using medical marijuana until I told them about it and now they are all prescribed and couldn't thank me enough for the change in there lives especially with chemo and pain. Thanks Alernaleaf team.

14 July 2026
Rated 5 out of 5 stars

Have been using Alternaleaf for over 5…

Have been using Alternaleaf for over 5 years. The products have always been to the stated standard and dispensed efficiently. I have encountered a few hiccups in my ordering but Alternaleaf has always resolved these issues promptly. Can't imagine a better service.

1 April 2026
Rated 5 out of 5 stars

Effective and efficient

Entire experience thus far has been fantastic! Doctor is thorough, professional and very polite. System is easy to use and effective. If I ever have questions and/or concerns they are addressed quickly and effectively. Excellent work!

8 April 2026
Rated 4 out of 5 stars

Nanny State of WA

It would be better if the WA govt would stop over regulating. It would work better if we were allowed to purchase 10-20g more, like you’re allowed to in other states. The Drs have no power to change up your meds.

14 July 2026
Rated 1 out of 5 stars

The Dr was very rude to me stating that…

The Dr was very rude to me stating that I am replacing Endone with THC. He said I was replacing 1 S8 with another. I argued that I am getting off my pharmaceuticals, that is Alprax, Endone and Targin. He never asked if I had been weened off Alprax. This was the first stage. Stage 2 is getting off Endone. He kept arguing with me then he told me "I don't care who you are or what you know, I am the Dr. He then kept making me make promises that I will get off the Endone. That is my goal but he kept arguing but finally caved in a prescribed my the edibles I was after. I now longer want any contact with that Dr. I am a patient, not a nobody. I want an Australian Dr who I can talk to during the daytime and understands all of my problems without asserting authority and disregarding my needs. I am a Veteran of 3 conflicts and the Dr I spoke to last night triggered my PTSD. I refuse to have this happen again.

12 April 2026

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