Alternaleaf Australia Reviews 

918
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Evaluating 902 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the helpful and understanding staff, including doctors and nurses, who provide high levels of care and professionalism. Many people find the overall service and online system easy to navigate, efficient, and stress-free. The products are frequently noted as effective, significantly improving various conditions like pain and anxiety, and enhancing overall well-being. However, some people were dissatisfied, mentioning doctors under-prescribing or being difficult about changing strains and medication dosages. Others experienced unhelpful or rude doctors, or felt their concerns were not adequately heard. Additionally, some customers noted issues with product availability, with usual brands being out of stock, and faced communication challenges or inconsistent information from staff.

What people talk about most

Staff

Clients share positive opinions on staff, with many reviewers highlighting the professionalism, helpfulness,... See more

Service

Reviewers highlight positive aspects of service, with many praising the professional and helpful... See more

Product

Customers consistently note positive experiences with product, with many finding the medication effective for... See more

Customer service

Customers generally report positive experiences with customer service, highlighting helpful and understanding... See more

User experience

Consumers find the user experience to be positive, with many describing it as easy, stress-free, and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Support from staff both medical and non medical has been very good whilst my medication gets tweaked and sorted. Very happy. Definately doesn't feel like they're a sales team. My Dr is mindful of my b... See more

Rated 4 out of 5 stars

Only down really is doctors try under prescribing al the time. Won't believe your reason for changing strain and makes it difficult to talk freely about terpenes that help. Why does it still feel like... See more

Rated 4 out of 5 stars

I have used alternaleaf for a couple of years now and have had a really great experience with Daniel Dotta, my regular Doctor who has been extremely supportive, understanding and easy to get along wit... See more

Rated 4 out of 5 stars

I got the prescription change I needed so my experience was satisfactory. I had been with a previous doctor at Alternaleaf for about 18 months so was a bit nervous with my new doctor, Dr Singh. But he... See more

Company replied


Company details

  1. Medical Clinic

About Alternaleaf Australia

Written by the company

Alternaleaf is Australia's leading alternative health clinic, dedicated to supporting over 150,000 patients access qualified doctors and nurses. What’s the process to becoming an Alternaleaf patient? It begins with a free pre-screening check and nurse call to find out whether you may be eligible for Alternaleaf services, followed by a paid consultation with one of our doctors.

We know how important Alternaleaf reviews are in order for you to provide us feedback, and to determine if we are a potential fit for your needs.

To continue to protect patient data, we may not be able to respond to requests publicly, and ask patients with feedback about our health professionals to also use our contact form found on our website and within your patient portal for individual support.

Transparency statement: Alternaleaf reviews submitted by members of the public and patients are shared internally with a team focused on supporting our patients.

Contact info

4.4

Excellent

TrustScore 4.5 out of 5

918 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 79% of negative reviews

Typically replies within 1 month

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4.4

All reviews

(918)

908 reviews in the last 12 months

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Rated 1 out of 5 stars

The Dr was very rude to me stating that…

The Dr was very rude to me stating that I am replacing Endone with THC. He said I was replacing 1 S8 with another. I argued that I am getting off my pharmaceuticals, that is Alprax, Endone and Targin. He never asked if I had been weened off Alprax. This was the first stage. Stage 2 is getting off Endone. He kept arguing with me then he told me "I don't care who you are or what you know, I am the Dr. He then kept making me make promises that I will get off the Endone. That is my goal but he kept arguing but finally caved in a prescribed my the edibles I was after. I now longer want any contact with that Dr. I am a patient, not a nobody. I want an Australian Dr who I can talk to during the daytime and understands all of my problems without asserting authority and disregarding my needs. I am a Veteran of 3 conflicts and the Dr I spoke to last night triggered my PTSD. I refuse to have this happen again.

12 April 2026
Rated 2 out of 5 stars

Had my %reduced so I didn't lose a tub

Had my %reduced so I didn't lose a tub per month. I was already having a couple of days with barely manageable pain every fortnight and then was told I'd have to stretch it out further. I dread to think what people with more severe symptoms/conditions than mine are going through

3 March 2026
Rated 1 out of 5 stars

Awful to deal with

Awful to deal with. No consistency, changing doctors all the time without continuity of treatment. Slow processing, doctors cancelling as appointments are meant to start or 1.5 hours late. Would not recommend

10 July 2026
Unprompted review
Rated 5 out of 5 stars

I would love to give more than 5 stars…

I would love to give more than 5 stars if I could with friendly staff and doctors, easy to use website/portal and great prices and range with the quilty to back that up will always recommend to others looking for the same treatment with all that in mind. 5 stars or 10/10 highly recommended alteraleaf

3 February 2026
Rated 4 out of 5 stars

No hassles

Easy, fast and no hassles.
My only complaint would be the cost of the products, the oil and,especially, the flowers, are really quite expensive. I do understand the overheads can be high, but I think it could be a bit cheaper.

26 April 2026
Rated 1 out of 5 stars

Very poor response

Very poor response, after numerous contacts about treatment letters 2 consultations and still no outcome. This has been going on for 3 weeks now
This has prevented me from working and has now this has cost me my job.
How hard is it to get a letter?
😡😡😡

29 June 2026

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