AllSaints (Official) Reviews 

8,485
TrustScore 4.5 out of 5

4.3

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 6,953 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality and stylish design of products, often noting items look even better in person and are made to last. Reviewers frequently highlight the fast and efficient delivery service, with many items arriving quickly, and the ordering process is generally described as easy and smooth, with simple and prompt returns. However, some customers noted issues with product accuracy or condition upon arrival, such as colors differing from online images, items being creased, or even arriving dirty or damaged. Some reviewers were not happy with inconsistent sizing, mentioning items could run big or small, or that sizing had changed. A few other people also felt that there were problems with order fulfillment, including items not being delivered or being unavailable after purchase.

What people talk about most

Product

Customers generally report positive experiences with products, frequently praising their quality, stylish... See more

Quality

People report positive experiences with quality, consistently praising the excellent and top-tier quality of... See more

Delivery service

Reviewers mention positive feedback about delivery service, with many customers praising the super fast and... See more

Order

Customers consistently note ambiguous experiences with order, with many praising the efficient, speedy, and... See more

Service

Consumers find service to be positive, with many reviewers consistently praising the excellent service from... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Simple returns policy, I ordered wrong size. Replacement fine. Speedy and simple ordering procedure. I would not have looked at All Saints website though as I did not find there shop windows appeal... See more

Company replied

Rated 4 out of 5 stars

My earrings arrived. They're absolutely beautiful. I was expecting them to be a little bigger because they looked bigger in the pictures, but I'm still really happy with them. They look gorgeous.

Company replied

Rated 4 out of 5 stars

The order arrived on time. The jacket was great on; it does run big as another reviewer mentioned. But this was the look I was aiming for so I'm okay with the sizing. There is one design flaw with the... See more

Company replied

Rated 4 out of 5 stars

Beautiful garment, but sometimes some peaces are to small or too big, just can't really tell what the right sizing would be. Get that in order and you will get 5 stars.. and also, the poliester dresse... See more

Company replied


Company details

  1. Clothing Store
  2. Leather Coats Store
  3. Men's Clothing Store
  4. Shoe Store
  5. Women's Clothing Store

About AllSaints (Official)

Written by the company

Founded in East London in 1994, AllSaints breaks through the noise to offer something different. The style-obsessed come for cult leather jackets, signature biker boots, asymmetric dresses and accessories with attitude – and stay for our commitment to sustainability and service.

AllSaints has 250 stores globally including franchise partnerships, a strong digital presence and over 50 brand business partners, reaching customers in over 150 countries.

The brand creates menswear and womenswear ready-to-wear collections from its London atelier, plus footwear, accessories and fragrance, and is known for its iconic leather jackets. Inspired by its customers’ lives, the AllSaints aesthetic is about turning your back on the trends and making your own rules, a uniform without uniformity, clothes that make you feel good. AllSaints is an attitude, wear it your way.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

8K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.3

All reviews

(8,485)

7,357 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Very quick delivery

Very quick delivery, amazing products! Highly recommended (don't miss the SALEs)

24 July 2026
AllSaints (Official) logo

Reply from AllSaints (Official)

Thank you so much for your wonderful feedback! We're thrilled to hear that you were impressed with the quick delivery and our products. Your recommendation means a lot to us, and we're glad you're enjoying the SALEs—it's always a great time to find something special. We look forward to serving you again soon!

Rated 5 out of 5 stars

Fast ordering, Fast Delivery

Fast ordering, Fast delivery. Arrived in a box, that you didn't what to throw out.

24 July 2026
AllSaints (Official) logo

Reply from AllSaints (Official)

Thank you so much for your wonderful feedback! We're thrilled to hear that your ordering and delivery experience was seamless and that our packaging made such a positive impression. We take pride in every detail, and it's great to know the box was something you appreciated. We hope you love your purchase and look forward to serving you again!

Rated 5 out of 5 stars

Perfect

Very well-designed website, the product matches the description, and the shipping was extremely fast.

24 July 2026
AllSaints (Official) logo

Reply from AllSaints (Official)

Thank you so much for your wonderful feedback! We're thrilled to hear that you found our website easy to navigate, that the product met your expectations, and that your order arrived so quickly. We truly appreciate you taking the time to share your experience and look forward to welcoming you back to AllSaints soon!

Rated 5 out of 5 stars

Leather biker

Beautiful buttery leather great fit prompt delivery excellent value

24 July 2026
AllSaints (Official) logo

Reply from AllSaints (Official)

Thank you so much for your wonderful feedback! We're thrilled to hear that you love the buttery leather, the fit, and found the delivery prompt and the value excellent. Your kind words mean a lot to us, and we're delighted that your leather biker has lived up to expectations. We hope it becomes a timeless staple in your wardrobe!

Rated 5 out of 5 stars
AllSaints (Official) logo

Reply from AllSaints (Official)

Thank you so much for your kind words and for taking the time to share your experience! We're thrilled to hear that your delivery was speedy—ensuring a smooth and efficient service is always our priority. We hope you love your purchase and look forward to serving you again soon!

Rated 5 out of 5 stars

High quality from start to finish oh…

High quality from start to finish oh and arrived early!

24 July 2026
AllSaints (Official) logo

Reply from AllSaints (Official)

Thank you so much for your wonderful feedback! We're thrilled to hear that you found the quality exceptional from start to finish and that your order arrived ahead of schedule. It's always our goal to deliver both craftsmanship and service that exceed expectations. We truly appreciate you taking the time to share your experience!

Rated 5 out of 5 stars

So easy to order

So easy to order. Great delivery and the items far surpassed expectation

24 July 2026
AllSaints (Official) logo

Reply from AllSaints (Official)

Thank you so much for sharing your experience! We're thrilled to hear that you found the ordering process straightforward and that the delivery exceeded your expectations. It's wonderful to know the items surpassed what you had hoped for—your feedback truly means a lot to us. We hope you continue to enjoy your AllSaints pieces!

Rated 5 out of 5 stars

Easy to order

Easy to order. Love my puchases. Thank you!

24 July 2026
AllSaints (Official) logo

Reply from AllSaints (Official)

Thank you so much for your kind words and glowing review! We're thrilled to hear that you found the ordering process easy and that you're loving your purchases. Your feedback means the world to us, and we hope to see you back again soon!

Rated 5 out of 5 stars

Easy to order

Easy to order. Simple returns.

24 July 2026
AllSaints (Official) logo

Reply from AllSaints (Official)

Thank you so much for your kind review! We're thrilled to hear that you found the ordering process easy and our returns straightforward. Making your shopping experience seamless is always our goal, and it's wonderful to know we’ve met your expectations. We truly appreciate your support!

Rated 5 out of 5 stars

Excellent delivery

Excellent delivery, email confirmation and prices even better!! Very happy 😃

24 July 2026
AllSaints (Official) logo

Reply from AllSaints (Official)

Thank you so much for your wonderful feedback! We're thrilled to hear that you were happy with the delivery, email updates, and our pricing. It's fantastic to know we could make your experience so positive. We look forward to serving you again soon!

Rated 5 out of 5 stars

Customer Communication

Customer Communication, delivery is punctual, merchandise well packed

24 July 2026
AllSaints (Official) logo

Reply from AllSaints (Official)

Thank you so much for your kind words and for taking the time to share your experience! We're thrilled to hear that our communication, punctual delivery, and careful packaging met your expectations. Your feedback means a lot to us, and we’re delighted to know we’ve made your shopping experience seamless.

Rated 5 out of 5 stars

Top quality items delivered promptly…

Top quality items delivered promptly and excellent customer service again from All Saints

24 July 2026
AllSaints (Official) logo

Reply from AllSaints (Official)

Thank you so much for your kind words and for taking the time to share your experience! We're thrilled to hear that you were impressed with the quality of our items and the prompt delivery. Providing excellent customer service is something we take great pride in, so it's wonderful to know we've met your expectations again. We truly appreciate your support and look forward to serving you in the future!

Rated 5 out of 5 stars

Excellent quality

Excellent quality! Fast delivery. Easy website to navigate. The skirt I ordered was great … very flattering fit.

24 July 2026
AllSaints (Official) logo

Reply from AllSaints (Official)

Thank you so much for your wonderful feedback! We're thrilled to hear that you loved the quality of your skirt and found the fit flattering. It's also great to know that our website was easy to navigate and your delivery arrived quickly. We truly appreciate you taking the time to share your experience and hope to see you back soon!

Rated 5 out of 5 stars

Great as usual

Great as usual

24 July 2026
AllSaints (Official) logo

Reply from AllSaints (Official)

Thank you so much for your kind words and for taking the time to leave this review! We're thrilled to hear that your experience with us continues to meet your expectations. Your loyalty and support mean the world to us, and we look forward to serving you again soon.

Rated 5 out of 5 stars

Great customer service and care

Great service overall

24 July 2026
AllSaints (Official) logo

Reply from AllSaints (Official)

Thank you so much for your kind words and for taking the time to share your experience! We're thrilled to hear that you found our customer service and care to be great. Providing exceptional service is at the heart of what we do, and feedback like yours truly means a lot to us. We look forward to welcoming you back soon!

Rated 5 out of 5 stars

Fabulous sweatshirt

I have been looking at this sweatshirt for a while, then there it was on sale. Ordered in the blue colour which is perfect for a jeansaholic! - mainly allsaints by the way. The quality is brilliant and will last and get better with washing. As they say buy cheap buy twice, quality is always better.

24 July 2026
AllSaints (Official) logo

Reply from AllSaints (Official)

Thank you so much for your wonderful review! We're thrilled to hear that the sweatshirt you've been eyeing for a while lived up to your expectations, especially in the blue shade that complements your love for jeans—AllSaints ones, no less! It's fantastic to know you're enjoying the quality and durability of our pieces, as we truly believe in creating items that stand the test of time. Your kind words mean a lot to us, and we hope this sweatshirt becomes a staple in your wardrobe for years to come.

Rated 5 out of 5 stars

had an amazing experience at the…regret stret

had an amazing experience at the AllSaints Regent Street store in London. Betty provided exceptional customer service from start to finish. She was incredibly friendly, patient, and helped me find the perfect sizes. She made me feel welcome and was always ready to help with anything I needed. Shopping was so easy and enjoyable thanks to her. A big thank you to Betty for going above and beyond – she is a real credit to the Regent Street team! Highly recommend this store. ⭐⭐⭐⭐⭐

24 July 2026
Unprompted review
AllSaints (Official) logo

Reply from AllSaints (Official)

Thank you so much for sharing your wonderful experience at our Regent Street store! We're thrilled to hear that Betty made your visit so enjoyable with her friendly and patient approach. It’s fantastic to know she helped you find the perfect sizes and made you feel so welcome throughout. We’ll be sure to pass on your kind words to Betty and the team—they’ll be delighted to hear this. Your recommendation means the world to us!

Rated 5 out of 5 stars

Great service

Great service, prompt delivery, sadly to long for me so have had to return, which is quick & easy, lovely skirt tho, thank you

24 July 2026
AllSaints (Official) logo

Reply from AllSaints (Official)

Thank you so much for your kind words and for taking the time to share your experience! We're delighted to hear that you appreciated our service and prompt delivery. It's a shame the skirt wasn't the perfect fit, but we're glad to know the return process was smooth for you. We hope you'll find something else you love in our collection soon!

Rated 5 out of 5 stars

Quick delivery

Quick delivery. Communication great. Product lovely

24 July 2026
AllSaints (Official) logo

Reply from AllSaints (Official)

Thank you so much for your kind words and for taking the time to share your experience! We're thrilled to hear that your delivery was quick, our communication met your expectations, and that you're happy with your product. Your feedback means a lot to us, and we hope you continue to enjoy your AllSaints piece!

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look