The order arrived on time. The jacket was great on; it does run big as another reviewer mentioned. But this was the look I was aiming for so I'm okay with the sizing. There is one design flaw with the... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Bought ALLSANTS sandals, with priority shipping arrived next working day in a huge ALLSAINTS shipper. Had some hopes for something extra, but only a small shipper in a bigger one. Good materials very... See more
Company replied
Great online shopping experience! I ordered a T-shirt, and it arrived quickly. The quality was even better than I expected, and it fits perfectly. The ordering process was easy, and everything went sm... See more
Company replied
Fabulous experience from start to finish. Ordered online on Sunday and it arrived by Tuesday afternoon! I had great communication from the vendor and the delivery company with updates of the status of... See more
Company replied
Company details
About AllSaints (Official)
Written by the company
Founded in East London in 1994, AllSaints breaks through the noise to offer something different. The style-obsessed come for cult leather jackets, signature biker boots, asymmetric dresses and accessories with attitude – and stay for our commitment to sustainability and service.
AllSaints has 250 stores globally including franchise partnerships, a strong digital presence and over 50 brand business partners, reaching customers in over 150 countries.
The brand creates menswear and womenswear ready-to-wear collections from its London atelier, plus footwear, accessories and fragrance, and is known for its iconic leather jackets. Inspired by its customers’ lives, the AllSaints aesthetic is about turning your back on the trends and making your own rules, a uniform without uniformity, clothes that make you feel good. AllSaints is an attitude, wear it your way.
Contact info
15-17 Jacks Place, 6 Corbet Place, e16nn, London, United Kingdom
- +44 344 980 2211
- ask@allsaints.com
- www.allsaints.com
4.3
Excellent
8K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I have only had wonderful experiences…
I have only had wonderful experiences with AS and everything I order from them is beautiful. ❤️
17 July 2026
Unprompted review
Reply from AllSaints (Official)
Thank you so much for sharing your wonderful feedback! We're thrilled to hear that you've had such positive experiences with AllSaints and that you love everything you've ordered. It means the world to us to know our designs resonate with you. We look forward to continuing to bring you pieces that you find beautiful!
Reply from AllSaints (Official)
Thank you so much for your kind words and for taking the time to share your experience! We're thrilled to hear that you appreciated the prompt communication regarding dispatch and delivery. Keeping our customers informed every step of the way is something we truly value, and it's wonderful to know it made a positive impact. We look forward to serving you again soon!
All Saints always delivers the greatest…
All Saints always delivers the greatest styles quality material fast delivery and easy returns if you need to in case you have to try different sizing rarely because you don’t care for item always love what i ordered
17 July 2026
Reply from AllSaints (Official)
Thank you so much for your wonderful feedback! We're thrilled to hear that you love our styles, quality, and speedy delivery. It's also great to know that our easy returns process has been helpful when needed. Your kind words mean a lot to us, and we're delighted that you've consistently enjoyed your orders. We look forward to continuing to bring you pieces you love!
Excellent service nice clothes quick…
Excellent service nice clothes quick delivery highly recommend
17 July 2026
Reply from AllSaints (Official)
Thank you so much for your kind words and glowing review! We're thrilled to hear that you enjoyed our service, loved the clothes, and appreciated the speedy delivery. Your recommendation means the world to us, and we look forward to welcoming you back soon!
I bought a fantastic belt :) Everything…
I bought a fantastic belt :) Everything went smooth and well. DPD caused some problems with my parcel, but All Saints solved it instantly for me :) Also the return service is great.
16 July 2026
Reply from AllSaints (Official)
Thank you so much for your kind words and for sharing your experience! We're thrilled to hear that you love your new belt and that everything went smoothly in the end. While delivery hiccups can be frustrating, we're glad we could step in and resolve the issue quickly for you. It's also wonderful to know you found our return service helpful—your satisfaction means the world to us. We truly appreciate your support and look forward to serving you again soon!
Love all Saints
I am a returning customer. All Saints rocks. Excellent customer service, excellent products. Good value for money
17 July 2026
Reply from AllSaints (Official)
Thank you so much for your glowing review! We're thrilled to hear that you're a returning customer and that you've had such positive experiences with our customer service and products. It's wonderful to know you find value in what we offer—your support truly means the world to us. We look forward to welcoming you back again soon!
Lovely clothes great quality with great…
Lovely clothes great quality with great range and swift delivery
17 July 2026
Reply from AllSaints (Official)
Thank you so much for your wonderful feedback! We're thrilled to hear that you love our clothing, appreciate the quality, and found our range and delivery service to be excellent. Your kind words mean a lot to us, and we’re delighted to have made your shopping experience a positive one. We look forward to welcoming you back soon!
Excellent service as always 5 Stars
Excellent service as always 5 Stars,
Ordered on Mon came Tues, I just love everything about Allsaints, The Quality, Ease of ordering, Prompt Service & everything is packed & delivered so nicely!
Highly Recommend.
17 July 2026
Reply from AllSaints (Official)
We're thrilled to hear that you had such a seamless experience with us—from the ease of ordering to the speedy delivery and thoughtful packaging. It's wonderful to know that our quality and service continue to meet your expectations. Your recommendation means the world to us, and we look forward to serving you again soon!
Definitely my go to store and the top of the charts.
Super fast deliveries and ,if necessary returns so far.
The quality is almost always excellent. Definitely my go to store and the top of the charts.
17 July 2026
Reply from AllSaints (Official)
Thank you so much for your glowing review! We're thrilled to hear that AllSaints is your go-to store and that our fast deliveries, seamless returns, and high-quality pieces have made such a positive impression. Your kind words mean the world to us, and we’re committed to staying at the top of your charts. We look forward to serving you again soon!
Reply from AllSaints (Official)
Thank you so much for your wonderful feedback! We're thrilled to hear that you love AllSaints and appreciate our products, speedy delivery, and hassle-free returns. Your support means the world to us, and we're delighted to have made your experience seamless. We look forward to serving you again soon!
Reply from AllSaints (Official)
Thank you so much for your kind words and for taking the time to share your experience! We're thrilled to hear that you found the buying process easy and appreciated the follow-up. Your feedback means a lot to us, and we’re glad we could make your shopping experience seamless. We look forward to welcoming you back soon!
Process was straight forward
Process was straight forward, virtual communication better than majority of other retailers and quick delivery.
17 July 2026
Reply from AllSaints (Official)
Thank you so much for your kind words and for taking the time to share your experience! We're thrilled to hear that you found the process straightforward and appreciated our virtual communication—it means a lot to us to know we're standing out in this area. We're also glad the delivery was quick and met your expectations. Your feedback truly motivates us to keep delivering the best possible service!
Love my new vest
Love my new vest. The suede is soft and lightweight. The cut is perfect,
17 July 2026
Reply from AllSaints (Official)
Thank you so much for your wonderful feedback! We're thrilled to hear that you love your new vest and that the suede's softness and lightweight feel, along with the perfect cut, have made it a great addition to your wardrobe. Your kind words mean a lot to us, and we hope you continue to enjoy wearing it!
Consistently excellent.
Easy to navigate website, fast delivery, items in immaculate condition and sizing as described. All Saints makes online shopping a reliable and enjoyable experience time and time again.
17 July 2026
Reply from AllSaints (Official)
Thank you so much for your wonderful feedback! We're thrilled to hear that you find our website easy to navigate and that your orders consistently arrive quickly and in perfect condition. It's fantastic to know that our sizing descriptions meet your expectations and that we’ve been able to make your online shopping experience enjoyable time after time. Your kind words mean a lot to us, and we look forward to continuing to provide you with the excellent service you deserve!
Great to deal with fast efficient…
Great to deal with fast efficient service and quality products.
17 July 2026
Reply from AllSaints (Official)
Thank you so much for your kind words and for taking the time to share your experience! We're thrilled to hear that you found our service fast and efficient, and that you're happy with the quality of our products. Your feedback means a lot to us and inspires us to keep delivering the best.
Reply from AllSaints (Official)
Thank you so much for your kind review! We're thrilled to hear your order arrived quickly and that you loved the items. It's great to know you're making the most of our returns process for the coat that didn’t quite fit—your feedback helps us ensure everything runs smoothly. We hope to see you shopping with us again soon!
A good warm weather jacket
The order arrived on time. The jacket was great on; it does run big as another reviewer mentioned. But this was the look I was aiming for so I'm okay with the sizing. There is one design flaw with the pockets; the placements make it nigh impossible to use.
9 July 2026
Reply from AllSaints (Official)
We're delighted to hear that your order arrived on time and that the jacket met your expectations in terms of style and fit. It's great to know the oversized look worked well for you. We appreciate your comments about the pocket design and will ensure this is passed along to our design team for consideration in future collections. Your insights are invaluable in helping us refine our products. Thanks again for choosing AllSaints, and we hope you continue to enjoy your jacket!
It took forever to finally ship my…
It took forever to finally ship my order this time. And when it arrived, it was completely the wrong size. I had ordered a size 4 US and I received a size 10 US. Thankfully, I had already placed another order for the same skirt since this one took so long to get to me and so I had the correct skirt in another order and I returned this one to my local AllSaints store. I love AllSaints clothing, but this was a very disappointing order and transaction this time around.
17 July 2026
Reply from AllSaints (Official)
Thank you for taking the time to share your feedback. We're very sorry to hear about the delay with your order and that you received the wrong size. We understand how disappointing this must have been, although we're pleased you were able to receive the correct skirt through your second order and return the incorrect item to your local AllSaints store. This is not the experience we strive to provide, and your feedback will be shared with our team and we will reach out to support further. Thank you for your continued support, and we hope to provide you with a better experience next time.
Reply from AllSaints (Official)
Thank you for your kind review! We're thrilled to hear that everything was okay with your experience. Your feedback means a lot to us, and we hope to see you again soon!
Reply from AllSaints (Official)
Thank you so much for your kind words! We're thrilled to hear that you love your purse and that its quality has met your expectations. It's always our goal to deliver pieces that you can truly enjoy and rely on. We hope it becomes a staple in your collection!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.