AliExpress Reviews 

Didn’t recieve it, searched contact with the courier and they lost the package. Aliexpress doesn’t reply and doesn’t read the emails you send. Customer service is sht. They say a higher team will handle it and they don’t answer you nor read your emails and attachments. READ AND LISTEN I ORDERED 2 MONTHS AGO

- UPDATE

Now they replied in the mail and under this review. The mails says AGAIN that I have to contact the courier and if they lose the package I need to contact Aliexpress😭😭 I’M DOING THAT 2 MONTHS NOW, THE PACKAGE IS LOST!

- update 7-8-26.

As you can see in the replies they don’t even read what you typing. I’ve send the evidence 10 times now. Ragebait pro max.

Do not buy anything from them. They are scamming people selling fake products then giving wrong tracking numbers that are getting delivered to the wrong state and not whatever it is isn't the product I paid for. Bought a mini split and had to wait till it was delivered to miami when I live in Arizona and waiting a month to get refund and still haven't. They wont let me leave a review an warn anyone a day the company is still selling fake stuff on there ripping others off as well. Do not buy anything from them

WARNING do not order from this place. They will steal your money and you will not receive your items. After months of trying to get a refund for non receiving my package, I had to get my financial institution involved where the financial institution is advising me not to deal with AliExpress because of the so many complaints.

From the beginning, it was good experience after my first few purchases, so I decided to purchase more often than I usually do until I had hard time to install and use them. It was some good and bad experiences when consuming them. But, I had the most terrible experiences of returning them when they are not right fit and constantly got charged shipping fees of $9 when the statement even said if the returned items sent to the warehouse after inspection, the shipping fees will be free aka reimbursed (I thought). Thus, I also thought I should be able getting full amounts of refunds, like, I did from my first few items. As a result, it was totally hitting you upside down even you reached out to the manager or high level of management when filing complaints after reaching out with the customer representatives via app. I have not ever reached out multiple times from purchasing experiences until AliExpress broke records. I wish Temu can provide goods, such as phone, car, watch parts and etc., like AliExpress did, so I would definitely jump into Temu more often than AliExpress.

Terrible experiences of getting refunds and reimbursed shipping fees even they made promises after clarifying everything and showing proofs to the high level of management over few times.

Only purchased items that you are highly ensuring right fit and no other doubts. Most importantly, double check size and color with the owners if you can. Sometimes, I can't reach out few owners by clicking icons as the icons didn't appear. I prefer Temu over AliExpress.

Temu is willing to do price adjustment and decent experiences of returning items. I didn't have to reach out the high level of management to solve any issues.

AliExpress is not willing to do price adjustment when the prices drop, terrible experiences and results of returning items (lower refunds, automatically deducted shipping fees from your refund amounts, reached out high level of management that simply rejected your refund request no matter what even you already paid two times of shipping fees ($20 CAD of getting items then $9 CAD of returning items) and showed proofs of good condition and chat history that representives made promises of full refunds and reimbursed shipping fees in one order. I took other returned items as my lessons for approximately $20-30 CAD. Five out of six returned orders gave me less refund amounts. The representatives and managers simply threw you list of policies without circling or listing which policies are applicable or not as their 'logical reasons' by simply rejecting your fully refund quests and absorbing your payments willy nilly.

Although I'm okay with phone parts, watches, car parts, and etc. It depends on your wants and tolerate their nonsense answers and policies.

This was my old review from June 2026;
I've always been pleased with the merchandise I've bought from here, I just look at the reviews before I buy and it's usually good. My biggest issue the last years has been that I've needed to pay customs even though I've payed taxes and Aliexpress has been a part of the VOEC, BUT for the last four packages that has changed for me and it has worked as before the mess. The only reason why my review is only a four star is because it's only been a short while, but if this continues over a longer time I'll change it to 5 stars. Glad Aliexpress has been taken care of the lack of reporting VOEC issue!

UPDATE! After buying a pair of sunglasses that came with a defect I now have to change my 4 star rating to a 2 because of incredibly bad customer service. Only reason why I don't change it to a 1 star rating is because what I previously wrote in this review still holds, which is a plus. But a case that should be an easy refund of the entire sum of approx 12 USD, Aliexpress customer's service says I have to return the glasses, pay a 30 USD return fee (which I only get a coupon code back for) to be able to get my entire refund. I even got a customer's support agent to send me to "the higher ups" but there i only got AI answers which just repeated the answers and didn't look into my case at all. I've spent at this point probably multiple thousands of USD on this site (luckily 98% has been good), but everytime somethings been wrong it rarely gets resolved. So buy at your own risk and don't except help or more than a small partial refund if something is wrong with it!

Horrible experience.... I ordered a 6 burner gas grill they sent me a 4 burner gas grill and charged my card for a 6 burner grill. Been trying to get a hold of someone, no one answers , I've tried emailing them no answer back , next step I calling my card to cancel payment. Never again will I order unless they make it right. Missed beyond belief.....

Worst platform I've ever used.

This is the worst platform I've ever used. It's not user-friendly at all. I only contacted a seller to ask for some product information, and suddenly my account was blocked for absolutely no reason.

When I contacted customer service, they provided no meaningful explanation and only gave generic, unhelpful responses.

Stay away from this platform. You're much better off using Amazon, eBay, or almost any other marketplace.

I had really great experiences with ali for months straight. I couldnt stop ordering from there great prices and good shipping times. But seems like im not the only one with bad experiences now. But 3 weeks ago ali was still great. Now my orders of which i made an 8 item order are getting weird responses of having shipped via email, while the app declares they have not shipped. Plus customer service also acknowledged items have not shipped. Whats with the emails making false confirmation of items having shipped??

DO NOT USE THIS COMPANY!
I ordered goods from AliExpress valued £25.00 which never arrived despite being told by their couriers Evri that they had been delivered. The tracking data and delivery photo showed that the goods had been left at another unknown address but neither AliExpress nor their couriers have accepted this despite the photographic evidence I have provided. They have refused to re-send the goods ordered, or make a refund and rejected my subsequent appeal. I feel completely let down and will not use them again.

Do not order, they will scam you out of your money and never ship you the item. They won’t give you your money back and frustrate you when you ask for a refund. That’s how they make money.There is a seller Guanghe displaying fake pictures but never ships the items. Do not order. They need to be shut down, preying on innocent customers and taking their money but not delivering the product..

I have nothing positive to say regarding purchasing from Ali Express. I highly recommend you purchase elsewhere.
Across the board from ordering to receiving goods unable to cancel order that was twice the price once shopping was added.
Deceiving in that every item is shipped seperatly and shipping applied to each individual item even when I ordered 3 x 1 product all were shipped from the same place singular packages so shipping could be applied to each item.
Not clearly outlined and shipping cost not shown till after purchasing.
Returns process im not even going to go there just Avoid this app at all costs.

Don’t order from Aliexpress. It’s all crappy products with very poor quality. I have ordered some electronic items and all of them broke after a short while.
Their customer support is also totally useless. I sent them the proof they wanted but no refund.

Ordered a dark green case, got a cheap black one instead! 😠 AliExpress closed my dispute with no refund, even with photo proof of this bait-and-switch scam. Zero buyer protection! 😤 #ScamAlert #AliExpress

Can be seen bad customers experience parcel never delivered to my door instead took pictures from outside and runaway

3 months on, they are still:

-sending generic emails that do not address the email I have sent
-sending copy paste email responses
-taking longer to reply
-refusing my request to escalate the matter
-refusing to elaborate why

I ordered "solid nylon" balls. I received cheap soft rubber/elastomer instead. Solid nylon is a rigid polymer; anyone with basic scientific knowledge knows it cannot be compressed by 1mm with simple finger pressure.I provided undeniable caliper photos proving the mechanical deformation under manual pressure. Yet, AliExpress closed my dispute without any real investigation or trial, claiming "insufficient evidence".Denying physical facts to reject a customer's claim and keep their money is pure theft. AliExpress is acting as a judge protecting a fraudulent seller. Complete scam. Order number: 1121761111750169

UPDATE: I officially reported this seller to AliExpress for commercial fraud. The seller's listing exclusively advertises "SOLID NYLON". Yet, the seller replied to me admitting the material is actually soft "TPE" rubber, and his public listing completely hides this fact.Despite this crystal-clear evidence and the seller's own confession, AliExpress closed my report and refused to take down the fraudulent store. AliExpress is consciously keeping a fake description online to scam more buyers.I have full screenshots of the original listing and of our public feedback exchange proving his fraud and bad faith. I will NOT change or delete my 1-star review until THREE strict conditions are met:I am 100% refunded.This fraudulent seller's listing is permanently deleted from the platform.The seller issues formal written apologies for insulting my intelligence by claiming "I don't understand anything" to hide his own scam.

While I've received some nice action figures from AliExpress, I had two recent orders that I had a problem with. I was seeking a $15 refund for one after sending them video evidence, but could not get to their return label. I was still waiting for a $28 refund on another; they told me a month ago to wait. I am tired of wasting my time with them and will not order from them again.

Updated 08/02/2026:
While AliExpress continue to ignore me for a month, they replied after my Trustpilot review & said they would investigate, then claimed I had not provided the requested evidence. As stated above, I returned the damaged items in their original packages and provided the requested video showing the Spider-Man item did not work. I still have not received refunds for these two items. Based on my experience, and similar reports from other reviewers here, I no longer trust AliExpress to provide refunds when merchandise is defective

Scammy and Scummy for sure. They used SPEED-X for delivery to Seattle. WARNING: DO NOT USE ANY CO. THAT USES SPEED-X for delivery! I do not think Speed-X exists and they get the same terrible ratings that AliEXpress gets. They report trying to deliver 3 times but that my well-used address does not exist, which of course is not true, and I doublechecked info 10 times. Fed-Ex etc. have no issues with address. If you try to get a refund from Ali Express the page will tell you to contact seller (the link to seller is a dead end).Only have chatbots to deal with that cannot answer even basic questions like "where is my package?". LINKS to and from Refund pages DO NOT WORK. SAVE your $$$!!! Go Elsewhere. UPDATE: AliExpress refunded $14.97 of an order of $22.75. They apparently did not refund the shipping - which just reinforces the reasons stated above to steer clear.

Items arrived damaged and Ali Express insisted I ship the items and pay for return shipping before they would refund me for the shipping. On top of that, shipping refund would be in points! Because the item was large and heavy, shipping would cost me $14, which is more than the item itself! Ridiculous! I reached out to customer service 3 times and got the same answer. Ridiculous! I asked for a return less refund since the item was packed in a thin plastic bag and the damage was not my fault, but they refused.
Update: AliExpress claims they issued me a refund and would like me to update my review. The fact is they gave me 2 unsatisfactory choices: either I return all the damaged boxes and pay the $14 shipping fee OR I can keep all the damaged boxes and get rid of them myself for a partial refund of $2, which is 1/6 the cost of the items. After 4 inquiries asking them to reconsider because of the size and weight of the boxes, I kept getting the same UNSATISFACTORY answer. In the end, I decided on just taking the laughable $2 refund and ended up paying the $9 just to throw all the boxes away myself. So NO, this issued was NEVER RESOLVED SATISFACTORILY for me! Terrible customer service on the part of Ali Express!

AliExpress technical trap cost me €62.92. I legally used my Shopping Credits earned from playing in-app games on July 5th. An out-of-stock merchant held my funds for 10 days and cancelled the order, causing my hard-earned credits to return as EXPIRED inside the system. AliExpress customer service completely refused to manually reissue a new coupon, sending only automated robot templates for two weeks. This is a direct theft of customer time and money. Disgusting retention policies for European consumers. Order number: 3074699871671506.
UPDATE August 1: More than 48 hours have passed since AliExpress left their polite reply here, promising "utmost urgency". It was just a lie for the public! I have received ZERO emails from their support team, and my €62.92 is still stolen. This is a fake customer care. I will NOT change my 1-star rating until I see my refund or coupon. Stop ignoring me! Order 3074699871671506. . UPDATE August 5: AliExpress support finally emailed me today. They just sent the exact same automated standard rejection text again, completely ignoring that the points expired because of THEIR seller's 10-day delay. Their polite reply here on Trustpilot was 100% fake just to look good for German customers. Absolute scammers, do not trust this platform! Order 3074699871671506.