AliExpress Reviews 

I ordered an item of 25 euro on the 17th of June 2026 and had to pre-pay custom fees at check-out.
Expected delivery end of June-beginning July.
The package was delivered 30th of June and cleared import customs 25th of June 2026.
The new EU customs fees for items below 150 euro start on the 1st of July 2026.
Therefore, I was expecting the pre-paid custom fees, that I paid when placing the order, to be returned, since the package did not get any customs charged during import clearance.
I contacted customer service and finally, after several rounds and several escalations, got a confirmation that I would get the money back.
Some time went by and I had not received the money yet. So I contacted customer service again, showing the written confirmation with the promise that I would get the money back and asking when this would happen.
Again a lot of back and forth and they kept telling me to apply for a refund at the details page itself, which I did. However, the refund process resulted in a return label being made. I just want the unused pre-paid custom fees back, not return the entire item.

Either nobody understands the English messages that I keep on sending or Aliexpress wants to illegally keep the money as extra profit.

I used to be a loyal customer for years, but if this is the way Aliexpress wants to implement the new EU regulations, I will skip this company from now onwards and recommend everybody to do the same.

(Note: a friend of mine got a package delivered on the 22nd of June and has the same problem, so its not a one time thing. BE WARNED)

Update/ reply 6th of August 2026:
I indeed received a mail from an agent to which i replied. I also received 2 system mails denying me the money refund. So the issue is still not solved

Update/ reply 7th of August 2026:
I finally got the money refunded. Thank you Alixepress customer service in TrustPilot. The quality of the responses and the issues resolution time is much better compared to the normal customer service route in the app/website. So i recommend people to use trustpilot in case you are stuck with the normal customer service

LV130681720FR was supposed to be sent to a relay, not the convenience store hosting the Relais delivery lockers. This must be why they refused delivery. Now AliExpress wants proof of their F up. AliExpress is so worried that they might lose 20€ that they lost their customer instead. Only the Chinese platforms as for screenshots, videos, photos, an certified affidavit form the courts, etc. Others trust their customers. They don't insult them insinuating that they are thieves getting rich 20€ at a time. I will now only use AliExpress if I can't find what I'm looking for elsewhere even if it's more expensive. AliExpress needs therapy for their paranoia.
You have been warned!

UPDATE (03.08.2026):
AliExpress posted a template response claiming a priority review, but it turned out to be an empty promise. More than 48 hours have passed, and ticket #2053808238258706 is still ignored.
My returned item was delivered to the German warehouse on 24.06.2026 via UPS (1Z670V036896783405). Due to a technical bug in Cainiao tracking, automated refund fails. I demand an IMMEDIATE MANUAL REFUND of 83.73 PLN for order #3073470446016616! Stop hiding behind bot responses!

Unjust withholding of refund for returned order #3073470446016616
I returned the item from order #3073470446016616 back to the German warehouse (Poing) via UPS (Tracking: 1Z670V036896783405). The package was officially delivered on June 24, 2026, signed by "WARENANNAHME".
​However, AliExpress support refuses to process my refund of 83.73 PLN due to a technical bug in the automated Cainiao tracking system (which incorrectly shows "52 days delivering"). Customer support keeps sending automated response templates instead of verifying the official UPS delivery proof. Escalation Ticket #2053808238258706.
​I demand an immediate manual refund of 83.73 PLN for the returned items.

The website really offer great products with lower prices than other Platforms, i love buying stuff from it

My first order, they “delivered” my package and clearly the photo shows that it was left outside my apartment building, no call no doorbell rung, nothing. These scammers wont even resend me what i ordered , i didnt want the refund just want my items. On top of that, they told me to call the logistics company and bring it to their attention.

2 times i did not received the parcel, because their shit courier, just dump my package outside the building, despite all the proof of photos, emails from the courier admitted their mistake, and the package is stolen, this company refused to refund me. i had contacted their representative countless.. everytime they just saying "Don't worry, i will help you processing further with the related team so they can speed up the refund process for you" that is just sweet sound to make you calm and slowly forget, its been 1 month pass. it make me furious! avoid to shop in Aliexpress, TEMU better tbh.

Say you can get a refund, but trying to get a label is extremely difficult. Have tried for 2 hours and haven’t been able to even find my order with an order using my order number and email.

They tried to rip me off. They said it was delivered, but my item, which cost £401, never showed up. I tried to contact them, and they told me to contact the courier, but I didn't even know who they used. PayPal sided with them until I contacted them and said this was fraud and that I had CCTV. Nothing came to my address that day. Plus, where's the signature for an item this expensive? PayPal ended up giving me my money back.

CM2010A 2405 Elderly Electric Scooter Controller 24V 45A Driver Power, order number, Ref. Number: 3075377913375452. BOX signs of being returned. The unit was used with signs of the spade terminals showing score signs. some glue in places over the unit, Lucky I paid by pay pal via American Express credit card. Have put in a return request costing me money, the return postage which is ridiculous. sent plenty of pictures, and if they want my faulty one along with it they can to prove I am not lying, The faulty one is mint and is in far better condition re spade terminal and the mint outside, will take them 2 days to respond. Then I have the opportunity to claw back via American express. WILL NEVER DEAL WITH THIS SITE AGAIN. ARE THEY FOR REAL, We're offering you a one-time opportunity to get a partial refund of an est.
Partial refund of:
￡6.28

WHEN I PAID £62.79, ???? what a site what customer care, unreal.

have decided to claim through Pay Pal as I see many messed about by this site. If that fails then American Express who I used to fund my Pay Pal purchase. Horrendous when one has to go to this extent when sold second hand faulty goods, which should have been NEW.

update Pay Pal refunded me in full, only way to protect yourself from these Chinese sites, they will try to fob you off with stupid refunds like what I was offered, disgusting.

Didn’t recieve it, searched contact with the courier and they lost the package. Aliexpress doesn’t reply and doesn’t read the emails you send. Customer service is sht. They say a higher team will handle it and they don’t answer you nor read your emails and attachments. READ AND LISTEN I ORDERED 2 MONTHS AGO

- UPDATE

Now they replied in the mail and under this review. The mails says AGAIN that I have to contact the courier and if they lose the package I need to contact Aliexpress😭😭 I’M DOING THAT 2 MONTHS NOW, THE PACKAGE IS LOST!

- update 7-8-26.

As you can see in the replies they don’t even read what you typing. I’ve send the evidence 10 times now. Ragebait pro max.

Do not buy anything from them. They are scamming people selling fake products then giving wrong tracking numbers that are getting delivered to the wrong state and not whatever it is isn't the product I paid for. Bought a mini split and had to wait till it was delivered to miami when I live in Arizona and waiting a month to get refund and still haven't. They wont let me leave a review an warn anyone a day the company is still selling fake stuff on there ripping others off as well. Do not buy anything from them

WARNING do not order from this place. They will steal your money and you will not receive your items. After months of trying to get a refund for non receiving my package, I had to get my financial institution involved where the financial institution is advising me not to deal with AliExpress because of the so many complaints.

From the beginning, it was good experience after my first few purchases, so I decided to purchase more often than I usually do until I had hard time to install and use them. It was some good and bad experiences when consuming them. But, I had the most terrible experiences of returning them when they are not right fit and constantly got charged shipping fees of $9 when the statement even said if the returned items sent to the warehouse after inspection, the shipping fees will be free aka reimbursed (I thought). Thus, I also thought I should be able getting full amounts of refunds, like, I did from my first few items. As a result, it was totally hitting you upside down even you reached out to the manager or high level of management when filing complaints after reaching out with the customer representatives via app. I have not ever reached out multiple times from purchasing experiences until AliExpress broke records. I wish Temu can provide goods, such as phone, car, watch parts and etc., like AliExpress did, so I would definitely jump into Temu more often than AliExpress.

Terrible experiences of getting refunds and reimbursed shipping fees even they made promises after clarifying everything and showing proofs to the high level of management over few times.

Only purchased items that you are highly ensuring right fit and no other doubts. Most importantly, double check size and color with the owners if you can. Sometimes, I can't reach out few owners by clicking icons as the icons didn't appear. I prefer Temu over AliExpress.

Temu is willing to do price adjustment and decent experiences of returning items. I didn't have to reach out the high level of management to solve any issues.

AliExpress is not willing to do price adjustment when the prices drop, terrible experiences and results of returning items (lower refunds, automatically deducted shipping fees from your refund amounts, reached out high level of management that simply rejected your refund request no matter what even you already paid two times of shipping fees ($20 CAD of getting items then $9 CAD of returning items) and showed proofs of good condition and chat history that representives made promises of full refunds and reimbursed shipping fees in one order. I took other returned items as my lessons for approximately $20-30 CAD. Five out of six returned orders gave me less refund amounts. The representatives and managers simply threw you list of policies without circling or listing which policies are applicable or not as their 'logical reasons' by simply rejecting your fully refund quests and absorbing your payments willy nilly.

Although I'm okay with phone parts, watches, car parts, and etc. It depends on your wants and tolerate their nonsense answers and policies.

This was my old review from June 2026;
I've always been pleased with the merchandise I've bought from here, I just look at the reviews before I buy and it's usually good. My biggest issue the last years has been that I've needed to pay customs even though I've payed taxes and Aliexpress has been a part of the VOEC, BUT for the last four packages that has changed for me and it has worked as before the mess. The only reason why my review is only a four star is because it's only been a short while, but if this continues over a longer time I'll change it to 5 stars. Glad Aliexpress has been taken care of the lack of reporting VOEC issue!

UPDATE! After buying a pair of sunglasses that came with a defect I now have to change my 4 star rating to a 2 because of incredibly bad customer service. Only reason why I don't change it to a 1 star rating is because what I previously wrote in this review still holds, which is a plus. But a case that should be an easy refund of the entire sum of approx 12 USD, Aliexpress customer's service says I have to return the glasses, pay a 30 USD return fee (which I only get a coupon code back for) to be able to get my entire refund. I even got a customer's support agent to send me to "the higher ups" but there i only got AI answers which just repeated the answers and didn't look into my case at all. I've spent at this point probably multiple thousands of USD on this site (luckily 98% has been good), but everytime somethings been wrong it rarely gets resolved. So buy at your own risk and don't except help or more than a small partial refund if something is wrong with it!

Horrible experience.... I ordered a 6 burner gas grill they sent me a 4 burner gas grill and charged my card for a 6 burner grill. Been trying to get a hold of someone, no one answers , I've tried emailing them no answer back , next step I calling my card to cancel payment. Never again will I order unless they make it right. Missed beyond belief.....

Worst platform I've ever used.

This is the worst platform I've ever used. It's not user-friendly at all. I only contacted a seller to ask for some product information, and suddenly my account was blocked for absolutely no reason.

When I contacted customer service, they provided no meaningful explanation and only gave generic, unhelpful responses.

Stay away from this platform. You're much better off using Amazon, eBay, or almost any other marketplace.

I had really great experiences with ali for months straight. I couldnt stop ordering from there great prices and good shipping times. But seems like im not the only one with bad experiences now. But 3 weeks ago ali was still great. Now my orders of which i made an 8 item order are getting weird responses of having shipped via email, while the app declares they have not shipped. Plus customer service also acknowledged items have not shipped. Whats with the emails making false confirmation of items having shipped??

DO NOT USE THIS COMPANY!
I ordered goods from AliExpress valued £25.00 which never arrived despite being told by their couriers Evri that they had been delivered. The tracking data and delivery photo showed that the goods had been left at another unknown address but neither AliExpress nor their couriers have accepted this despite the photographic evidence I have provided. They have refused to re-send the goods ordered, or make a refund and rejected my subsequent appeal. I feel completely let down and will not use them again.

Do not order, they will scam you out of your money and never ship you the item. They won’t give you your money back and frustrate you when you ask for a refund. That’s how they make money.There is a seller Guanghe displaying fake pictures but never ships the items. Do not order. They need to be shut down, preying on innocent customers and taking their money but not delivering the product..