The three stars are for the frame which seems well made and solid, although I have only had it for 4 months. No stars for the canopy which is flimsy and leaks in even moderate rain. Also, the cushions... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
We bought 2 sun bed cushions a few years ago and I know out of warranty but considering they only come out a couple of weeks a year I wasn’t expecting all this white chalk like substance coming... See more
Product was easy to find. Clear choices and descriptions via style, pattern and all relevant measurements available and an affordable price. Ordered late Tuesday evening and two well protected parcels... See more
Company replied
I trawled through dozens of pages on garden chairs, until I found Alfresia. Found the perfect chair with leg extension. Delivered so quickly and lovely quality. Cushion is waterproof underneath. Very... See more
Company replied
Company details
About alfresia
Written by the company
Welcome to Homewares Direct! We specialize in providing the highest quality garden and home products. With over 10 years experience across our brands, we drive and strive to deliver style, quality and excellence in all of our products. We stock a fantastic selection of both contemporary and traditional designs and pieces to suit any style and space including: conservatory furniture, bar and dining sets, swing seats, hanging egg chairs, sun loungers, deck chairs, benches, parasols and cantilevers, gazebos, pergolas, artificial plants and trees, garden chair cushions, seat pads, gardening and watering tools, solar powered lighting, outdoor heating and barbeques. Creating a tranquil garden atmosphere is at the heart of Homewares Direct and our products are designed with dependability, style & craftsmanship in mind. Whether you are sat up late socializing on a warm Summer evening or spending a Sunday afternoon gardening, we are your one-stop shop for all of your outdoor living needs. Our Fire Mountain BBQs boast quality and affordability, with a variety of cooking styles and sizes there is something for every home. We also feature our Vitinni brand, offering high quality kitchen electricals such as air fryers, blenders and even a collection of pans.As well as a at least 12 months warranty on each of our products, we offer a flexible PayPal payment option so you can spread the cost of your purchase at your convenience.
Contact Us
Contact info
Robinson Street, OL16 1TA, Rochdale, United Kingdom
- 03300 021 600
- support@homewares.direct
- www.alfresia.co.uk
3.8
Great
724 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Easy to find what I wanted on the…
Easy to find what I wanted on the website, prompt delivery, very pleased with my purchase
18 October 2024
Quick and efficient
Quick and efficient. These were replacement cushions and I am very pleased with them.
17 September 2024
Luxury recliner cushions
Luxury recliner cushions, if they’re the right size don’t look anywhere else. These are solid foam and are comfortable, any other filling will not last, excellent!
10 September 2024
Fast delivery
Fast delivery - Ordered Wednesday evening and arrived Friday morning.
Site stated "Alfresia is one of the few remaining companies that make all of our cushions in the UK" - but this cushion is "Made in China" - very disappointing.
Time will tell on the quality of the cushion. Not as fat with foam as I was hoping.
28 August 2024
Product arrived sooner than expected.
31 August 2024
Really nice quality cushions
Really nice quality cushions, comfortable and thick, look really smart. Very pleased
27 August 2024
A positive experience
Ordering was easy, delivery time was excellent, cushions are really lovely. Thank you to everyone involved.
25 August 2024
Very impressive Customer Service
Outstanding level of customer service, very impressive indeed.
I had a problem with my order but the team members were very helpful, courteous
and extremely efficient - a credit to their company.
14 August 2024
Unprompted review
Great product
Lovely quality cushion to replace the old one on my sun lounger. Good price and quick delivery.
7 August 2024
Excellent customer service
I ordered 2 garden chairs with cushions. Only 3 pieces arrived but received a quick response to my enquiry ref delivery of the missing frame. This was delivered the next day.
30 July 2024
Good product
Good product, well priced, delivered on time. Associated rain cover good quality
29 July 2024
Great service
The experience I had was very positive. Delivery was really quick and communication was effective. I would definitely recommend
24 July 2024
Swing seat missing parts
Bought the alfresia swing seat via Amazon. Parcel arrived today. But only the frame and no cushions. Also some of the bolts/fittings missing.
The box I recieved was not big enough to accommodate the cushions. Attempted to tell Amazon this, but all they could say is “shipment delivered” They did offer a refund, but I have today spent 3 hours putting it half together and it’s not realistic to dismantle it. Missing parts is annoying, But the main thing is I want the missing cushions
1 August 2024
Unprompted review
The frame is well made
The frame is well made
But the cushions are absolutely rubbish any water marks they just stain it
Would not recommend them what’s so ever
31 July 2024
Unprompted review
Great cushions
The chair cushions are great. Well made and comfortable. From order to receipt, very fast.
27 June 2024
Competent and reliable service with…
Competent and reliable service with excellent product
29 June 2024
A real transformation
The ordering was easy and it was delivered when they said it would be.
I had 2 rather old rattan garden chairs which I was on verge of dumping but the framework was good, I found the cushion replacements on Alfresia and to say I'm delighted with them is a massive understatement, they look like 2 new chairs.
22 July 2024
Unprompted review
Happy with the product.
Happy with the product.
Table broken when arrived. Customer service were extremely good and got a replacement sent virtually straight away.
Highly recommend
21 June 2024
Reply from alfresia
Hi,
Thank you so much for your positive feedback.
We appreciate the time people take to reach out and we are delighted you are happy with your item.
Thank you for shopping with us.
Kind Regards
Alfresia
Excellent seat cover that fits…
Excellent seat cover that fits perfectly and exceeds expectations. Super fast delivery service. Thank you.
28 June 2024
Reply from alfresia
Hi,
Thank you so much for your positive feedback.
We appreciate the time people take to reach out and we are delighted you are happy with your item.
Thank you for shopping with us.
Kind Regards
Alfresia
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.