Alfaholidays Reviews 

5,057
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 1,196 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the helpful and friendly staff, including drivers and hotel personnel, for their excellent service. Many highlight the well-organized holidays and enjoyable excursions, noting comfortable travel, good food, and overall great value. However, some customers noted concerns regarding hotel facilities, mentioning rooms needing maintenance, being dated, or having issues like small size or lack of air conditioning. A few also found dining areas crowded or service slow, with some mentioning long travel journeys or specific driver behaviors.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, consistently praising their friendliness, helpfulness, and... See more

Service

Customers consistently note positive experiences with service, particularly praising the friendly and helpful... See more

Holidays

Consumers find holidays to be positive, with many reviewers describing their trips as great, lovely, and even... See more

Location

People report ambiguous experiences with location, with many enjoying various sites like Buckingham Palace,... See more

Facilities

Reviewers mention ambiguous feedback about facilities, with some finding hotels to be very good with nice... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Just back from another great holiday with Alfa. Can’t really fault anything; travel was comfortable and well organised, driver friendly, hotel was good, perfect location with helpful staff. Excursions... See more

Rated 5 out of 5 stars

A very enjoyable tour of the very beautiful North East, with visits to a range of different historical sites, the seaside as well as time to wander Newcastle city centre. A good taster for what the No... See more

Rated 5 out of 5 stars

The holiday was great, well organized, only thing I would say is everyone going for food at the same time puts such pressure on the staff and some people end up waiting a while for their food but the... See more

Rated 5 out of 5 stars

The coach driver James, patience, safe driver, informative. Good sense of humour. The trip were at a leisurely pace allowing plenty of time to explore. Examples Warwick Castle had time to do dunge... See more



Contact info

4.6

Excellent

TrustScore 4.5 out of 5

5K reviews

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No recent history of asking for reviews

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Replied to 90% of negative reviews

Typically replies within 1 week

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4.6

All reviews

(5,057)

1,026 reviews in the last 12 months

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Rated 5 out of 5 stars

This was a well organised trip

This was a well organised trip. Our driver Tony was outstanding, the way he navigated the steep, narrow Cornish roads was amazing. The hotel Eliot was lovely with friendly staff and well positioned for the shops and beaches. A great week.

26 July 2026
Unprompted review
Rated 5 out of 5 stars

Excellent organisation by Alfa

Excellent organisation by Alfa, my 1st time with Alfa and will book again. Highly organised Reading interchange. Very comfortable Coach, pleasant driver. Very good Hotel Seabank, Porthcawl, staff went above & beyond to make guests s comfortable and happy. Porthcawl is a lovely location & the Hotel is close to the Town & amenities.

26 July 2026
Unprompted review
Rated 5 out of 5 stars

Brilliant as always

To start pickup fineinterchange fine and even better we found our driver was Ged our 3rd with he’d been on quite a lot of your tours and found Hed best so far he very informative good safe drive and very humerus. The hotel room and food was lovely evening entertainment very good so all in all another enjoyable tour with you. Thank you.

26 July 2026
Unprompted review
Rated 4 out of 5 stars

Excellent driver

Excellent driver, hotel very disappointing - Denham Grove hotel Uxbridge, food was average, no teabags couldn't have a drink. Just one
example of the shambles that occurred at each meal.

27 July 2026
Unprompted review
Rated 5 out of 5 stars

We had a great holiday at The New Beach…

We had a great holiday at The New Beach hotel. The manager is very nice and approachable and helpful, always smiling and welcoming. All the staff are wonderful. Our room was well equipped, comfortable bed and pillows. The bathroom was excellent. Only downside was the noise from the pier at night. Would visit again but probably outside the main season because of the noise from the pub in the front of the pier. Music still playing at 2:30am !!!

29 July 2026
Unprompted review
Rated 5 out of 5 stars

The Shanklin Hotel is very comfortable…

The Shanklin Hotel is very comfortable with good food and the staff are very friendly. My only complaint was the bath which was very high sided and as I have a spinal problem my wife has to help her in and out every time. A lady booking meant that was all that was available.

26 July 2026
Unprompted review
Rated 4 out of 5 stars

Position of hotel excellent

Position of hotel excellent but the hotel requires up dating bathroom was very dirty around the shower tray dust had not been cleaned for a long time. the service at breakfast and dinner was excellent

29 July 2026
Unprompted review
Rated 5 out of 5 stars

Great Holiday highly recommend

Pick up for coach on time, great driver, never touched our luggage all done for us, good journey to our destination, plenty of stops, comfortable coach, went to Torquay, stayed at hotel Regina beautiful location lovely room with a view, food, entertainment, staff excellent, trips very well organised overall a great holiday, first time with Alfa can't wait for the next one, 5 stars well done.

29 July 2026
Unprompted review
Rated 5 out of 5 stars

Just home from Queens Hotel Blackpool…

Just home from Queens Hotel Blackpool after a weeks stay, I would like to thank all staff for their wonderful professionalism. I loved my stay sleeping in a fab comfy bed and I must say the food was exceptional too.
Easy access to get around bus /tram stops all nearby.
Thank you to all at The Queens Hotel for making my stay
a wonderful one. Janet x

2 August 2026
Unprompted review
Rated 5 out of 5 stars

Great experience

We were first pick up took awhile on feeder bus to get to where we joined our coach to IOW.Journey from there to hotel was good Bill our driver very good and coach was comfortable. Arrived safely at hotel Bayshore in Sandown.We were very impressed with the hotel we had a Seaview room and all of the staff were so helpful and friendly. The resturant was excellent the choice of food was really good and presentation and quality was excellent.All the staff couldn't do enough for you. The journey home was good and our feeder coach from service station to Bedford was a lot quicker than going well done to our driver (can't remember his name) took a much quicker root.This was our first Alfa holiday and we will look forward to our next one.

29 July 2026
Unprompted review
Rated 5 out of 5 stars

Great holiday.

Great hotel in a good location on the promenade. Helpful friendly staff and the food was excellent. Even Alfa coaches are a cut above the rest.

29 July 2026
Unprompted review
Rated 4 out of 5 stars

Why I’ve given 4 stars is because (…as above

Why I’ve given 4 stars is because ( group of 4) we were seated 4 different times for our meals, also the young waitress that was serving us brought our meals out at different times didn’t clear our starter plates before trying to put down main meal . Eventually we got a lovely waiter called Harry ( couldn’t do enough)
The hotel was lovely ,the rooms spotless, entertainment fab

29 July 2026
Unprompted review
Rated 5 out of 5 stars

Great driver lovely coaches Nice hotel…

Great driver lovely coaches Nice hotel in Eastbourne. The day trips were amazing. Food at hotel was very very good.Hotel in an excellent position on the front.

A great experience from the beginning to the unfortunate end.

I am already looking at my next trip with Alfa Coaches.

26 July 2026
Unprompted review
Rated 5 out of 5 stars

Holiday in Bridlington

Hotel in lovely location. Weather pretty good. Beach beautiful Trips out good. Food good with choices.

I didn't like the entertainment being in the restaurant. Chairs and tables being moved into place whilst people still eating. Breakfast rushed as we were on second sitting at 8.40am with trips out at 9.30am. Marmalade, etc cleared away early.

29 July 2026
Unprompted review
Rated 5 out of 5 stars

Our driver Dave was excellent

Our driver Dave was excellent. He
Made the journey so interesting and the info about places we were passing through. The hotel is in a beautiful location. Food was great but more staff in restaurant were required. Cleanliness in rooms was to a high standard but overall could do with some refurbishment.

26 July 2026
Unprompted review
Rated 5 out of 5 stars

The staff very friendly and helpful

The staff very friendly and helpful. Room 14 needs privacy curtains as it looks on to the main road, also the windows need more opening lights especially during the hot weather. Coach journey very well organised and a friendly. Because of traffic holdups some trips were not as planned.

26 July 2026
Unprompted review

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