I had an issue, which took a few days to resolve, but we did resolve it to my satisfaction (ok, it was my inability to read) I'm happy to continue to use them as the lads were professional and h... See more
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Review summary
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I purchased a very expensive replica from Airsoft World and almost immediately experienced problems with it. When I contacted them, they offered to have a look to see if they could diagnose the issue... See more
Very helpful to get me an item that was sold out, no problem placing the order. Kept me updated with the order progression and when it would be delivered. Item arrived properly and well packed.
Fantastic service all round. Website easy to use, kept updated on my order, tracking code sent promptly and item arrived extremely fast. Item itself was perfect too. Will be using airsoftworld again!
Company details
Written by the company
Airsoft World are a wholesale distributor of airsoft sports products, bb guns and all associated parts and accessories. Airsoft World have one of the most professional technical advice and gun repair departments in the industry.
Contact info
4 Main Street, KY4 8AJ, Crossgates, United Kingdom
- 0333 3449 555
- sales@airsoftworld.net
- www.airsoftworld.net
4.6
Excellent
2K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 75% of negative reviews
Typically takes over 1 month to reply
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Never had an issue with Airsoft world
Never had an issue with Airsoft world, normally cheaper than other sites. Would always check them before looking elsewhere if something wasn't in stock.
Item is delivered exactly when expected
23 August 2025
Unprompted review
Hassle free
I purchased a very expensive replica from Airsoft World and almost immediately experienced problems with it. When I contacted them, they offered to have a look to see if they could diagnose the issue, which within a few days they did. Faulty additional magazines were exchanged for fresh ones with zero fuss
Always support your local retailer as you can’t get this service over the internet
15 August 2025
Unprompted review
Excellent staff
Excellent staff, great communication. Really helpful when buying my son's birthday presents (I literally have no clue about all this stuff🤣). Speedy delivery and well packaged. Would highly recommend
8 August 2025
Unprompted review
No after sales communication your money…
No after sales communication your money is taken then they keep quiet
19 August 2025
Unprompted review
Reply from Airsoft World
Hi Francis,
Apologies, we don't check here often!
When an order is placed, there are an automatic emails that go out, so you should have had notification at least twice! Unfortunately on this occasion, our warehouse didn't message to advise there would be a delay as the item you ordered was held in our off-site storage. After multiple checks, we were unable to locate the item and we refunded you five days after the initial order was placed.
Again, we apologies for the inconvenience, however I can let you know we have now located the items; they were hiding at the back of a shelf!
Regards,
Airsoft World
Bolt gbb airsoft rifle
Great staff and great service first class and great chat about the airsoft rifle I bought a Bolt gbb
14 August 2025
Unprompted review
Much better than most...
Great customer service with updates on the ordering & delivery process.
Out of all the airsoft retailers I've dealt with over the last couple of years Airsoft World is definitely within the top 2.
I would recommend whole heartedly.
5 August 2025
Unprompted review
Great company to deal with very fast…
Great company to deal with very fast delivery good communications
19 July 2025
Unprompted review
Great service
Product (2 vfc mags) were in great condition, exactly as described. Arrived very quickly and the price was great. Highly recommend this place.
3 July 2025
Unprompted review
Quick Service
Ordered on Monday and had my kit by Thursday that week. Extremely quick and professional service
3 July 2025
Unprompted review
Item recieved, decent customer service.
Item showed as dispatched on 24 hour service, no communication from site after 5 days, no update on tracking, royal mail said they had not yet received the package. (EDIT) Order re sent after speaking with the store and delivered, turns out it was royal mail losing things as per, Not great at answering tickets on the site, much better off ringing the store for any issues.
17 June 2025
Unprompted review
I've used airsoft world for years…
I've used airsoft world for years without issue and always been very efficient however that changed when I did unfortunately have an issue with a product and needed to return it as faulty. I was told on the telephone after my emails were ignored that my consumer rights wouldn't be honoured and that they would only "take a look at it" after what I thought would be a simple return turned into a 3 month PayPal dispute from hell. After the dispute had been sided in my favour they had to accept recipt of the item which had been delivered the month prior but Deliberately tried to game the PayPal dispute time frames in order to try and make me wait as long as possible before receiving my refund. Truly shocking and disgraceful business practices. Avoid at all cost, it might be you that has a problem with a return next!
27 April 2025
Unprompted review
Reply from Airsoft World
Hi George,
As you have decided to openly air this, let me go into further detail regarding what actually transpired for full disclosure. I should also re-iterate that we test every PPK with BBs prior to dispatch so know it was functioning as expected.
You purchased an airsoft VFC PPK on the 24th April 2025 12:47:40 (less than 2 months ago) and and started the dispute less than a month ago (21st May 2025 15:04:29)...
Your contact advised one magazine was not functioning correctly as 'it wasn't cycling as much as the other'. On the phone you advised to me that you had tested it using the dry fire function on the top of the magazines (which they don't have) but ironically does confirm the pistol was cycling prior to your second claim.
We replaced the magazine, then after the 14 day window allowed by the Consumer Act for a return and refund for any reason, you advised the pistol didn't work with BBs and wanted a refund. We advised no refund would be given until we got it back (we don't automatically refund like any other company) and interestingly, when we got this back and it was checked, there was damage to the gas chamber caused by having a BB on top of the magazine when someone tried to force the magazine in (These pictures and evidence were uploaded to Paypal which you can check). This damaged caused the flute valve to jam, stopping the pistol from cycling correctly and causing the issue.
In this case it was user error which is not covered under the Consumer Act and not a fault in either materials or workmanship, hence why you were declined the refund.
Yes, Paypal refunded you in full which we are currently pursuing them for as by doing this, they breached our rights as you were not entitled to the refund as it was user error and not a fault of the item. And as for failing to accept your item back, the tracking you provided shows it delivered on Paypal so Paypal have confirmation when you uploaded it regardless of a tick box on our system not being checked! Paypal also go by their own timeframes and we provided everything they requested so please don't try and penalise us for Paypals timeframe for escalation and refund! We also lose access to certain options when you start a claim, so even though I decided to offer the part refund as per the uploaded letter (which you can log into Paypal and read) as a modicum of Customer Care, we cannot do anything at that point but wait for you to read the update and decide if you want to accept it by contacting Paypal.
Regards,
Airsoft World
Great service
Great service from Airsoft world, I would highly recommend them.
I purchased a Northeast Sten which is amazing. They answered all my questions quickly and were very helpful.
12 June 2025
Unprompted review
Everything as promised and on time. A returning user
Everything as promised
16 May 2025
Unprompted review
Staff are Great 👍 And Quick Delivery…
Staff are Great 👍 And Quick Delivery service
6 June 2025
Unprompted review
very helpful and pleasant and a great…
very helpful and pleasant and a great knowledge
23 May 2025
Unprompted review
Ordered the ap7 kit on a Friday got it on the Saturday was so happy with the product I'm thinking of getting another
Speedy delivery sent out fast ready for my game day on the Sunday
16 May 2025
Unprompted review
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