Airportcars Gatwick Reviews 

2,715
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 532 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the polite, professional staff, lovely drivers, and clean vehicles that consistently ensure a smooth, comfortable, and safe journey home. Travelers also appreciate the quick vehicle availability, helpful front desk assistance, and overall efficient service, making it a reliable option when needing a fast ride. However, some people mentioned that the pricing can be quite high and expensive, particularly for short local trips and urgent travel needs. A few consumers additionally noted occasional frustrations with long waiting times during busy periods or drivers who lacked friendliness.

What people talk about most

Staff

Users describe positive interactions with staff, frequently highlighting courteous, professional, and helpful... See more

Service

Reviewers highlight positive aspects of service, consistently praising the quick, efficient, and reliable... See more

Price

Clients share ambiguous opinions on price, with opinions heavily divided on whether the fares are fair or... See more

Delivery service

People report positive experiences with delivery_service, highlighting very short wait times and punctual... See more

User experience

Consumers find user experience to be very positive, consistent, and completely hassle-free. Reviewers... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Absolutely super experience. After being let down by multiple Uber and Bolt, we found the young gentleman on reception super courteous and efficient and within 5 minutes we had our driver. Given this... See more

Company replied

Rated 5 out of 5 stars

We have used airport cars several times over the year and prefer them to uber. Their vehicles are always smart, immaculate inside & run well & their drives are smartly turned out, professional and co... See more

Company replied

Rated 5 out of 5 stars

Easy straightforward journey. We live close to the airport and though I do think it’s expensive for the distance we go and the cost has massively increased in recent years was actually cheaper and mor... See more

Company replied

Rated 5 out of 5 stars

My second time of using airport cars Gatwick, flight delayed, early hours of the morning, 5th June , very tired . Well perfect service, cheaper than Uber BUT the best was the service the driver provid... See more

Company replied


Company details


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4.6

Excellent

TrustScore 4.5 out of 5

3K reviews

5-star
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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 77% of negative reviews

Typically replies within 2 weeks

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4.6

All reviews

(2,715)

530 reviews in the last 12 months

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Rated 5 out of 5 stars

Excellent customer service

Excellent service from Airportcars Gatwick on a journey from Worthing to Gatwick. The driver was friendly and professional and arrived at my hotel ahead of time which was great. The car was very comfortable and pristine inside. I shall certainly use the company again. The booking process the day before was very straightforward.
All in all, excellent customer service - thank you!

24 August 2026
Unprompted review
Airportcars Gatwick logo

Reply from Airportcars Gatwick

Dear Miss Mackenzie, thanks so much for your positive feedback. We look forward to being of service to you again the next time you travel through Gatwick.

Rated 5 out of 5 stars

Excellent service at Gatwick Airport.

Excellent service at Gatwick Airport.
We decided to use this brilliant transfer service after BA cancelled our flight to London City airport.

We were able to transfer from Gatwick to London City Airport with Airport Cars Gatwick.
A very relieble service with our driver Yusuf, who was kind, professional and great driver.
Thank you to Yusuf for his friendly, helpful and kind conversation. We transfered in comfort and style.
A very professional driver with a very friendly character.
He made our journey experience a very easy and relaxing one.
I highly recommend this company.

23 August 2026
Unprompted review
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Reply from Airportcars Gatwick

Dear Isobel, thanks for your lovely feedback.

Rated 5 out of 5 stars

Great taxi company

Great taxi company! We’d been let down by Uber, and Airport Cars thankfully had a taxi available. Reasonable cost to get home (especially at 1am!) and a really friendly taxi driver. Thank you so much.

24 August 2026
Unprompted review
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Reply from Airportcars Gatwick

Dear Kirsty, thanks for your positive feedback, we are glad to have been of assistance to you.

Rated 5 out of 5 stars

Excellent service

Car was on time
Driver very friendly, courteous and polite
Drove with care and attention

24 August 2026
Unprompted review
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Reply from Airportcars Gatwick

Dear Judith, thanks for your positive feedback.

Rated 4 out of 5 stars

Quick and efficient service but expensive

Quick and efficient service although expensive. Driver could have been more friendly. He didn’t say a word !!

24 August 2026
Unprompted review
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Reply from Airportcars Gatwick

Dear Andrew, thanks for your feedback, some passengers prefer to travel in silence after a long flight so the driver was likely respecting this. I am sure that he didn't wish to appear rude, but apologies for this.

Rated 5 out of 5 stars

Quick, efficient and reliable.

Quick, efficient and reliable. Our driver was very polite and considerate. Good value at 02:30 in the morning compared with Uber.

23 August 2026
Unprompted review
Airportcars Gatwick logo

Reply from Airportcars Gatwick

Dear Jonny, thanks for your positive feedback.

Rated 4 out of 5 stars

Guy in booking office wasn’t rude but…

Guy in booking office wasn’t rude but needs to be more forthcoming. It’s a quest to find good customer service these days. Wait time was very short, driver was very helpful and polite. Fare was a bit more than what was quoted but hey ho.

22 August 2026
Unprompted review
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Reply from Airportcars Gatwick

Dear Ade, thanks for your positive feedback. We will remind our bookers of the importance of excellent customer service.

Rated 5 out of 5 stars

Best taxi for Gatwick arrivals

Used multiple times upon arriving back into Gatwick. Never had to wait long for a taxi and cars are always immaculate.

21 August 2026
Unprompted review
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Reply from Airportcars Gatwick

Dear C Baller, thanks for your positive feedback.

Rated 5 out of 5 stars

The taxi I had booked was easy to order, quick to set up, and professional service

The taxi I had booked (different company) ended up not sending a car to pick me up. This was 1am at Gatwick Airport when I was extremely tired after flight delays.

When this happened, I went to your desk and found the process of ordering the ride to be fast, efficient, and very simple.
After ordering, the ride was ready within a few minuets and the driver was professional, kind, and got me home quickly and safely.

At 1am after being stranded by the company I had booked, your service was exactly what I needed of being fast and reliable to get me home, and I am very grateful

21 August 2026
Unprompted review
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Reply from Airportcars Gatwick

Dear Stephen, thanks for your positive feedback.

Rated 5 out of 5 stars

Great communication throughout with…

Great communication throughout with driver tracking which was super helpful for an early flight. Arrived with us ahead of time & was super helpful, friendly & professional. Will definitely use again.

20 August 2026
Unprompted review
Airportcars Gatwick logo

Reply from Airportcars Gatwick

Dear Jo, thanks for your positive feedback. We look forward to welcoming you again in the future.

Rated 5 out of 5 stars

Quick pick up time

Quick pick up time, polite driver and lovely car

18 August 2026
Unprompted review
Airportcars Gatwick logo

Reply from Airportcars Gatwick

Dear Laima, thanks for your positive feedback.

Rated 5 out of 5 stars

Professional Friendly Service

The driver was very courteous, professional and friendly. He drove us back home safely and helped with all of our luggage.
I will now choose Airport Cars over other driver services, such as Bolt and Uber, due to the fact, Airport Cars prices, remain the same, (Uber was charging £107 to get home from Gatwick Airport at 11.30pm, when on a different time of the day the price was showing £50.84.
I would rather pay the Airport Cars price of £103, regardless of what Uber and Bolt are charging, as I believe Uber and Bolt, higher prices on at certain times, when people have no choice but to pay it.

17 August 2026
Unprompted review
Airportcars Gatwick logo

Reply from Airportcars Gatwick

Dear J Douglas, thanks for your positive feedback.

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