After a very long difficult day of travel we arrived Gatwick to a delayed train completely jammed packed!! We opted to hire a car to Paddington rather than brave another difficult journey with luggage... See more
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Review summary
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Fast , efficient, excellent and helpful service. Driver very friendly. A little on the pricey side but my journey was lengthy and in the early hours of the morning. It was worth it for the peace... See more
The airport taxi service was excellent, from booking to dropping us at the hotel. The men in the booking office at Gatwick were friendly and knowledgeable, the cars were of a high spec, clean and comf... See more
Excellent service at Gatwick Airport. We decided to use this brilliant transfer service after BA cancelled our flight to London City airport. We were able to transfer from Gatwick to Londo... See more
Company replied
4.6
Excellent
3K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 80% of negative reviews
Typically replies within 2 weeks
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Reply from Airportcars Gatwick
Dear Yasmin, thanks for your positive review.
Super easy service
Super easy service. Great value. Got us to our destination quickly. Driver friendly and professional, helped with luggage.
28 August 2026
Unprompted review
Reply from Airportcars Gatwick
Dear Nicole, thanks for your positive review.
Excellent friendly driver
27 August 2026
Unprompted review
Reply from Airportcars Gatwick
Dear Warren, thanks for your positive review.
Reply from Airportcars Gatwick
Dear Sharifah, thanks for your positive review.
The driver was lovely
The driver was lovely. He was very helpful. My mum is blind and he helped me throughout the journey. He helped with bags and was very pleasant
27 August 2026
Unprompted review
Reply from Airportcars Gatwick
Dear Consumer, thanks for your positive review.
Great service as normal.
27 August 2026
Unprompted review
Reply from Airportcars Gatwick
Dear Ian, thanks for your great review.
Nothomehing better than once you land you…
Nothing better than once you land you can get straight into a taxi home over the years think I only ever had to wait longer than 10min drivers always pleasant so I recommend and I'll keep using you guys every time I arrive at Gatwick thanks
26 August 2026
Unprompted review
Reply from Airportcars Gatwick
Dear Gary, thanks for your positive review.
Reply from Airportcars Gatwick
Dear CM, thanks for your positive review.
Front desk and driver provided 1st…
Front desk and driver provided 1st class service.
26 August 2026
Unprompted review
Reply from Airportcars Gatwick
Dear Wayne, thanks for your positive review.
Smooth booking with set price
Smooth booking with set price, car available immediately, driver very nice and professional. Thanks!
26 August 2026
Unprompted review
Reply from Airportcars Gatwick
Dear Anne, thanks for your positive review.
We were very happy with the service.
We were very happy with the service.
Our flight was delayed which meant we were 2hrs late landing.
The office is conveniant and the staff were friendly.
Prices were reasonable and the journey home was stress free
24 August 2026
Unprompted review
Reply from Airportcars Gatwick
Dear Michelle, thanks for your positive review.
Excellent customer service
Excellent service from Airportcars Gatwick on a journey from Worthing to Gatwick. The driver was friendly and professional and arrived at my hotel ahead of time which was great. The car was very comfortable and pristine inside. I shall certainly use the company again. The booking process the day before was very straightforward.
All in all, excellent customer service - thank you!
24 August 2026
Unprompted review
Reply from Airportcars Gatwick
Dear Miss Mackenzie, thanks so much for your positive feedback. We look forward to being of service to you again the next time you travel through Gatwick.
Excellent service at Gatwick Airport.
Excellent service at Gatwick Airport.
We decided to use this brilliant transfer service after BA cancelled our flight to London City airport.
We were able to transfer from Gatwick to London City Airport with Airport Cars Gatwick.
A very relieble service with our driver Yusuf, who was kind, professional and great driver.
Thank you to Yusuf for his friendly, helpful and kind conversation. We transfered in comfort and style.
A very professional driver with a very friendly character.
He made our journey experience a very easy and relaxing one.
I highly recommend this company.
23 August 2026
Unprompted review
Reply from Airportcars Gatwick
Dear Isobel, thanks for your lovely feedback.
Great taxi company
Great taxi company! We’d been let down by Uber, and Airport Cars thankfully had a taxi available. Reasonable cost to get home (especially at 1am!) and a really friendly taxi driver. Thank you so much.
24 August 2026
Unprompted review
Reply from Airportcars Gatwick
Dear Kirsty, thanks for your positive feedback, we are glad to have been of assistance to you.
Excellent service
Car was on time
Driver very friendly, courteous and polite
Drove with care and attention
24 August 2026
Unprompted review
Reply from Airportcars Gatwick
Dear Judith, thanks for your positive feedback.
Quick and efficient service but expensive
Quick and efficient service although expensive. Driver could have been more friendly. He didn’t say a word !!
24 August 2026
Unprompted review
Reply from Airportcars Gatwick
Dear Andrew, thanks for your feedback, some passengers prefer to travel in silence after a long flight so the driver was likely respecting this. I am sure that he didn't wish to appear rude, but apologies for this.
Quick, efficient and reliable.
Quick, efficient and reliable. Our driver was very polite and considerate. Good value at 02:30 in the morning compared with Uber.
23 August 2026
Unprompted review
Reply from Airportcars Gatwick
Dear Jonny, thanks for your positive feedback.
Fantastic service as alway driver …
Fantastic service as alway driver very helpful car clean inside and out smooth ride
22 August 2026
Unprompted review
Reply from Airportcars Gatwick
Dear Customer, thanks for your positive feedback.
Guy in booking office wasn’t rude but…
Guy in booking office wasn’t rude but needs to be more forthcoming. It’s a quest to find good customer service these days. Wait time was very short, driver was very helpful and polite. Fare was a bit more than what was quoted but hey ho.
22 August 2026
Unprompted review
Reply from Airportcars Gatwick
Dear Ade, thanks for your positive feedback. We will remind our bookers of the importance of excellent customer service.
Car very tidy driver very polite man…
Car very tidy driver very polite man and very helpful
22 August 2026
Unprompted review
Reply from Airportcars Gatwick
Dear Mr Cox, thanks for your positive feedback.
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