Aigle Reviews 

Expensive poor quality wellingtons ....you get what you pay for ???? ....NOT ALWAYS !!
These boots split . I’ve had a few pairs . Yes undoubtedly they are seriously comfortable which is important if you walk around 5 miles a day in them . However sadly the rubber perishes on them over time ( a year ) and they split .
Think I will have to try the even more expensive le chameau ...see if they are up to the job .
Oh and don’t even bother trying to speak to customer services . Waste of time .

Ordered items on 12 April and finally got them today (28 April). During this long wait, I looked at the reviews here and made me worried. Seemed everyone had similar bad experiences.
I got email from Hermes delivery but the status remained the same for over 1 week (i.e. Aigle hadn't passed the parcle to them). The email from Aigle stated the delivery was by DHL, but same as other reviews, it wasn't true. It is a hermes one.
Over 7 days after receiving those emails, i still hadn't got the parcle. I didn't call CS up but just emailed them. It is coz i read from other reviews and noted that it was no point to call up the CS as it would be wasting of time/ money and just pain in the bottom. When over 10 days were gone, I got no reply from them by email so I assumed the products were gone and i assumed i lost GBP80. Had been upset for few days then tata-----I got my parcle today.
So to sum up, dun bother to do online shopping with them. It is either a chance to test your luck (can get the items or in good condition) or just a chance to torture your mind during the long wait. So sad that Aigle has very good quality products,but their online service/system are so far behind the market norm.

Best wellies I've ever owned, I bought the Aigle Parcours Iso 2, when they were first released (2012?) I wear them for many hours every week, walking the dog & on the farm. And 8 years on they are still going strong and are still very comfortable. Will definitely buy another pair. Avoid the Harkila boots at all costs.

I love Aigle products, but I can not give them five stars as their overall service is amongst the slowest and poorest available. It's like dealing with a company that has only just had internet installed. Slow to dispatch. Random updates with no mention which company is delivering. I received a text regarding a delivery from Nederlands BV. No idea which company sent it or what item it was.

Queries slowly responded to. Just an overall disappointing experience...not to mention the highest postage costs that I've dealt with.

Almost two weeks to receive a pair of boots.

They really need to go back to the drawing board with their online experience and refresh it from the ground up. High quality products with a sub par experience. By all means, keep buying Aigle, but don't buy direct.

Wish I had spent the money on a decent pair of garden shoes years ago. I have had a pair of wellies for over 10 years - not that they are good - I just never wear them!!. Purchased Garden Clogs and they are so comfortable and feel like they can deal with anything. Easy to slip on and off and the sole is nice and sturdy. Would highly recommend

I'm on the phone to Aigle Customer Support UK and the lady does not even know the returns address... I'm baffled, this is literally the worst customer service I've ever had. Noone knows what is going on.

Incidently, I also paid for delivery through DPD and the parcel turned up over a week later by Hermes. Guys, you make good products and costomer service is not hard. get some advice.

If only I had read the reviews before I spent £100 purchasing a pair of Aigle wellies. I expected them to last at least a couple of years bearing in mind the cost but they split very badly after only 5 months, they are very poor quality and not worth the price paid. I got in touch with customer services thinking naively that I would be offered a full refund or a replacement however this was not the case. I was told that the fact that my wellies were disintegrating was due to "normal wear and tear". I think its reasonable to expect a pair of £100 wellies to last more than 6 months. In the very least I would expect them to come with a 1 year guarantee. Several emails flew back and forth and I was getting nowhere fast. I argued that the rubber was very poor quality and not fit for purpose. I was told that the boots were only guaranteed against manufacturing defects whatever that means!! I was advised to post the wellies to France so that an expert could examine them. I didn't feel inclined not surprisingly to waste another £20 to post them back full well knowing that a refund would never be forthcoming. The customer service received was quite appalling. I would leave zero stars if I could.

I bought a pair of Hunter wellies previously and while they only lasted 10 months before they started to let in water at last the customer service they provided was excellent. They offered me a full refund which I received immediately. Avoid Aigle at all costs!!!!

Very poor internet shopping experience. Expensive (and slow) carriage yet no exchanges and/or free return policy - I didn't read the small print and assumed from their London Customer Services number that they operated in tbe UK. Won't bother reordering another size if I'm being made to pay carriage again, nor indeed will I be purchasing from them in the future, especially in view of other comments on this site.

Impossible to get through on the phone to customer services. after 5 minutes of being on hold you get cut-off - every single time! hopeless. I spent over £300 on an order which i placed 10 days ago.

Well I certainly wish I had read the reviews first! I bought two different sizes of cost, they arrived in a open box left on my doorstep. Bearing in mind they cost over £460 this in itself was shocking.
Called them to complain as the coats were damp and paper thin. They offered to reimburse me for my shipping back. Posted it back asked for my money no response. Then I found out they had refused the return from their office in France. Called them on Saturday and was told no managers available to help. They promised a manager call back on Monday, Monday came no call. I called them the call took over 49 minutes and the ambassador was so rude and would not answer my question. First she insisted they had not refused my delivery then she told me it was because I received an open box, go figure that.
When I asked why they had not refunded me for postage she told me she would hang up as she had answered this 20 to 200 times. Actually she had not that was me requesting a manager! Complete joke of a company I am out of pocket for £500

Zero stars - I’ve been robbed by Aigle - no wellies (£195) - no customer service answer from over 20 calls and emails - this is an illegal rip off company - wish I’d read these reviews. DO NOT BUY FROM AIGLE

We bought parcours 2 from countryman of Derby and the service from Martyn there is outstanding. Fast shipping and customer service. We also had a replacement pair as the rubber on the boots started to degrade. Martyn sent them back for us and aigle gave us a new pair. The previous pair lasted 10 years. I'm a little worried that these once brilliant boots are now not as good. We will see.

A mixed review. Ordered shoes from Aigle France but no confirmation etc or so I thought. They had gone into my spam! I saw very negative reviews on here and thought I would ring Aigle UK as the DHL tracking number I found was not recognised. The lady I spoke to said Aigle were no longer using DHL and were now with Hermes. I gave her the tracking number but she could not find it either. She said the tracking number had to be converted to a code Hermes could read!!!!! and she would ring me back once she had spoken to the courier. She never did! So very poor I thought and very confusing. However after 8 days the shoes turned up and I am very pleased with them.

I got my new Aigle boots in July, having convinced my missus a decent (expensive) pair would last longer, and within 4 summer months of dog walking they were leaking.

Spent another £20 sending them back to France (they won’t give you a returns note). Returned today with a letter - normal wear and tear!

Do not buy these boots! Waste of £110 and I wish I’d bought 10 cheap pairs instead!

Very poor！
I cannot contact with them though I have tried many times！！！
The tracking number is not available！I don‘t know where my parcel is！！！

I have been robbed by Aigle I know that sounds crazy but I cannot think what else you call it .I paid for boots online they are refusing to give me my boots or my money back . They owe me £110 and have done since September!!
WARNING ⚠️ DO NOT BUY AIGLE

I wish I had read these reviews before buying from aigle. The WORST customer service ever. Item bought for my daughters birthday present still hasn't arrived two weeks after being told it had shipped. No one answers the phone. No one answers the tweets I have sent. I don't really know what to do next.

Would give zero stars if I could. Parcel hasn’t arrived and £205 has been taken from my card. Nobody answers the phone (I have tried over 10 times in 3 days).

No welly boots, no help. PLEASE DO NOT BUY FROM AIGLE ONLINE!!!!

I have no idea what aigle boots are like as I have never received them!! I know that their customer services try to sound helpful because I have spent more time on the phone to them than I have talking to my family in the last 8 weeks. I bought a pair of boots from their website sale (8 weeks ago). After 10 days I rang to be told the boots had been shipped, I then waited another week and when the boots didn't appear I rang for a refund only to be told that they could not refund the boots as they had not received them back and so I waited another week and it went on...
Still no boots ,Still no refund I am £110 poorer and hours on the phone wasted .Please don't buy from this company save your money for actual boots !!

I bought a Parcours jacket from a local store and contacted Aigle customer services on several occasions with regard to re-proofing it with no satisfaction. The first email was sent to them on 3rd September 2019, They replied on 10th stating: "we have forwarded your request to the relevant department and will contact you in order to provide you with a response as soon as we hear back from them." No reply was received so I sent another email today, 19th September. In each case, I requested a read receipt which I received but no further response at all!!!! 16 days later and I'm no further forward with my query.
I won't be buying their products again at this rate. They really need to address their "customer service" department WHICH IS NON EXISTENT at present!!