Aigle Reviews 

After negative feedback all sorted out. The have a quality products, but need to upgrade the return policy.

It baffles me how this company is still allowed to sell online.
The coat I purchased was never delivered (I suspect it was never shipped) and getting refunded was a nightmare.
Their customer support is often unavailable and quite unreliable.
I can’t speak for the products (I never got them LOL), but I wish I had read their reviews here before. Never again I’m shopping at their website, and I highly recommend you do the same.

Excellent customer service, my daughters wellingtons ripped and I had to return them. Second time I’ve had dealings with Aigle and I cannot rate them enough. Even though they are abroad.

If I could give no stars I would. Completely dumbfounded with Aigle returns service. I ordered directly from Aigle 3 pairs of shoes to try as they were having a discount sale. When the shoes finely arrived they were to small so I followed all the return advice only to be told by DHL when I tried to post it that I didn’t have the customs paperwork, I tried to get hold of Aigle email and phone but to no avail, all I got was automated reply emails with the same return advice and kept getting cut off when trying to call customer services, I decided to pay the high shipping Returns with DHL collection to the Netherlands which was the address given on the returns label Aigle gives you, which gave you all the customs paper work at my own expense of £35, then a week later I receive an email saying that my parcel is being returned to the uk at my expense because the receiver had not filed in the paperwork or paid the right fees ... so now I’m flumaxed what to do??? I can’t get hold of Aigle for love nor money so I’m gonna have to try and contact DHL, absolute nightmare, if only I had read these reviews before I ordered, I spent £112 on shoes £35 on return now it looks like more because they are getting sent back to me for shoes that are to bloody small .... if anyone has had any luck with returning could you please let me know 😥

I ordered 2 sizes of wellies, and returned one pair. Except, like other customers, the returns process is absolutely terrible. The returns address is in France, and the parcel arrived back with us some weeks later, undelivered. We tried again with a different carrier and the same thing happened (even though the tracking showed various attempted deliveries.) This all took about 5 months! Aigle really need to organise a UK logistics hub to service their returns, as the current system is hopeless. I'm off to put these brand new £80 wellies on ebay. My advice is to only order from a UK stockist.

Granted the sole of my Aigle Parcours 2 ISO split after 18 months but the customer service from them was absolutely amazing.

I emailed them at 8pm on a Monday night. By 9am on Tuesday they replied asking for photos and information.

I sent this to them by 10am and after they emailed me back to say it would be passed to a certain department I then received an email at 2pm to say they were processing a full refund.

An apology also received and they said that's not the standard their boots should be.

Because of this I will happily be purchasing another pair.

Credit to Shazia in customer service who was polite, friendly and very quick dealing with my issue.

I ordered a pair of walking shoes for them and when they arrived they were too small so I clicked to rerun them. I then learnt it’s between £10-25 to return them. I contacted them to complain about this and ask if they could pay half and they said they are in France so the customer has to pay the return fee. I will not be ordering from them again!

Ordered boots from Aigle in February. Took a long time to arrive and then were too big. Returned them immediately and my package was received by them on 3/4/21. Over a month later I still haven't received a refund and can't get through to them on the phone or by email. They have £70 of my money and the boots. Isn't this theft? Thinking of taking them to court if I don't get an answer soon. I'm really disappointed as I spent a long time researching environmentally friendly wellies. Appalling, don't go near them.

I wish I’d never wasted my money on Aigle wellies. The main reason for my purchase was to keep my feet warm and dry in wet weather. While they are certainly comfortable and warm, both boots developed a leak at the point the upper joins the sole at the heel after just a few months of wear. The boots were cared for properly and only used for dog walking so I’m very disappointed that this happened with such an expensive pair of boots and will not be purchasing anything from this brand again.

Ordered some gardening boots on line then saw the reviews about long delays and incorrect orders - however I needn’t have been concerned as the boots arrived in good time, in fact quicker than expected. The boots are well made and are an excellent fit. I have had a very good experience from this company and have no complaints.

Not only did it take a long time for my order to arrive (which I sort of understand with Brexit etc but they sent me the wrong colour shoe. I didn’t even realise they were coming from France, I bought from .co.uk

When I called to complain they said I’d have to send them back to France from the UK and they’d refund me but I’d have to send proof of postage etc.

They made the mistake not me, they should have just written it off and refunded me , we are talking about £35.

I’ll never use them again and I’ve been buying Aigle for most of my adult life

My Parka midtown has just arrived and fulfils all the promises given, Gortex3 outer, duck down inner, strong rugged zips great length and sturdily made, came from France with DHL within 3 days and no extra charges whatsoever, this well made garment would have recieved 5 stars but for discreet label saying " Made in Bangladesh". MJC isle of wight

Boots took a long time to arrive, came up very big so sent them back. Even thought their website says no custom charges for boots under £135 i was clobbered with a big fee. Aigle were not interested in covering half the costs even. Not impressed.

Same as most reviews - poor quality split boots and poor customer service. Wish I had read these reviews first. Received my boots in late Nov 2020, initially pleased (although the insoles kept sliding out of place), but after a few light wears I felt a damp patch - the seal was damaged between the sole and outer white lining. I sent some very detailed and well lit photos to their customer service but this did not suffice - I had to repackage and traipse to a post office and pay to return the boots to France. Customer service communication was very slow at all times. Once Aigle received the boots and their “expertise inspection” confirmed what I had told them, I was told I could only receive a refund due to Brexit/customs invoice, and to provide a PDF with name and address for me and for my bank as well as BIC and IBAN. Why on earth can they not just refund to the card used to purchase?? Avoid avoid avoid.

Purchased a pair of aigle parcours 2 IOS on 19th and 26th they were delivered. Really pleased with the purchase.

Customer service is appalling. Ordered a pair of boots with a delivery date of around 2 weeks. The 2 weeks came and went with no sign of the boots. I telephoned customer services who informed me that the boots were still in the Netherlands and to call back in a week for an update. I called the following week and was informed that the boots were still in the Netherlands. I requested cancellation of the boots as I couldn't wait any longer for them. The order was cancelled and payment refunded. However, a week or so later the boots arrived. I called customer services and informed them of this. They requested that I return the boots to them and told me they would refund the postage upon production of a proof of postage. I sent them an email with the proof of postage with my bank details as requested by them. I followed this up with a phone call a couple of days later. The email was still sitting in the in box of the customer service agent. She said she would send it into the finance department. A week later I received an email from customer services saying that the information I had provided was not sufficient as they wanted a document with the Iban and swift codes of my bank, with the name and address of the bank, as well as my name and address all included with the bank's logo. I do feel this is all a bit over the top, for an error by Aigle and all for the sum of £22.50. This is the first and last time I will buy anything from Aigle direct. I am still waiting for the reimbursement of the postage!

The same as everyone else who have order from Aigle, no boots arrived, tracking then no tracking. For some reason I didn't read the review, thought because it was a known company it would be ok. Do not order from them.

Ordered what I thought was a good pair of boots in their sale when they arrived they where a poor fit.
Called Aigle who said they would only except faulty returns for a refund AND the return is at the customers own cost (£45 France)
There is nothing stating this on their website and all they kept saying is sorry.
Poor quality product being sold as a premium quality. Buyers beware do not loose your money purchasing from these pirates.

I’m afraid like others my boots have not arrived. I contacted customer services who tell me they will get back to me in 15 days! Surely it doesn’t take 15 days to find out where my boots are?

Update - the boots have finally arrived and are great so poor service but good product.

I was a bit concerned after I read the reviews (after placing an order) about orders not turning up, especially when the tracking indicated my parcel was still in France yet I was receiving various messages saying my parcel would arrive that day. Messaged customer services (who to their credit responded quickly) and they explained there were customs issues at dover. I was a bit sceptical about this as it was stuck at Dover for several days but then once it was with Hermes it arrived the next day. So don’t order direct from Aigle if you want anything quickly but the boots are great and so comfortable - they certainly seem high quality.