Admiral Law Reviews 

Spoke to a very helpful knowledgeable case handler.

I like your guys you are very helpful

Everyone I spoke to was very helpful ,professional and friendly and dealt with the situation quickly and efficiently.

The correspondence on the phone was excellent the man who was in charge of my case was very straightforward and informative.

Really helpful and great at following up with me!

Very Polite and helpful

Very friendly helpful advisor

My experience the guy I spoke to by the name of Connor was very helpful. He listened to what I was saying. He understood he explained everything I needed to know answered all the questions I asked in my eyes did a great job.

The worse of the worse, bottom of the pile negligent service. Ruined a perfectly good claim. Extremely disappointing experience – serious concerns about case handling

I would strongly advise people to think twice before instructing Admiral Law.

My claim was left largely stagnant for around 18 months. Despite me providing evidence and repeatedly raising concerns, the case was not progressed as I expected. I was ultimately told that the claim no longer had reasonable prospects — after Admiral Law had been handling it for approximately 18 months. I feel that they also attempted to bully me to drop the claim a day after I've just had my baby after they've ruined it.

The most concerning part is that I had raised serious concerns about the handling of my case months earlier, when there was still an opportunity to properly investigate and preserve evidence. Instead of putting things right, I was left with the same firm.

I am now pursuing the matter through the Legal Ombudsman and raising further regulatory concerns.

My experience has left me with a serious lack of confidence in the firm's case management and complaints handling and significant losses.

** Admiral Law claim that they addressed my concerns, yet the matter is now with the Ombudsman precisely because they failed to do so. Even more tellingly, their own complaint resolution acknowledges that the issues I raised had not been addressed and there has been several failures. It is therefore quite remarkable that they continue to suggest otherwise when their own written response demonstrates the opposite. I’ve lost out of a perfectly good claim because of this negligent law firm.

First of all it was very difficult to get connected through 3 options. At last this Gentle Man answered my call. He was very helpful with clear instructions to follow.

The representative was very helpful and friendly .

Aaliyah from admiral law has been amazing, very patient and helpful. Admiral in general have been 10/10.

Super grateful to the amazing team at Admiral Law! they have really made to sure to maintain a smooth process, extremely attentive and hands on with their fast and friendly service.

Very poor service from Admiral Law. It took over an hour just to speak to an agent so I could complete the claim form. I was repeatedly passed from one member of staff to another, with long waiting times in between.
In total, it took around two hours to complete the claim form, which was extremely frustrating and time-consuming.
What made the experience even more disappointing is that I have now been asked to upload videos and photographs of my damaged vehicle again, despite already providing these to Admiral and being told that the information would be passed on.
On top of this, the accident date and time have still not been updated correctly, adding further frustration and making me question how efficiently my claim is actually being handled.
Overall, the process has been unnecessarily complicated, slow and stressful. I expected much better communication and coordination from a company handling an insurance claim. I hope the service improves and that the outstanding issues are resolved promptly. Katy was very kind but the claim form was long

Professional, great comms and a positive result. Thank you to all who helped.

Kirbie-Eve took her time to explain everything to me and gave me time to explain and answer the questions. Plus there was no pressure with her . I felt very comfortable with Kirbie-Eve the whole way through out telephone call. She was very polite and professional

Absolutely shocking service from Admiral Law.

I have been dealing with a personal injury claim for over 3 years, and the entire process has been nothing but delays, poor communication, and repeated failures to follow through on promises. I have had multiple case handlers, constant administrative errors, and have had to chase every single stage of my claim myself.

Time and time again, I was told I would be contacted “within a week” or given clear timelines, only to be completely ignored for months. Even formal complaints were not handled properly, with missed deadlines, no callbacks, and no accountability.

What’s most frustrating is that nothing ever gets done unless I chase it. This has caused significant and unnecessary stress on top of an already difficult situation following a serious accident.

They have acknowledged their service has fallen short, but this has been ongoing for years with no real resolution.

I would strongly advise anyone considering Admiral Law to think twice. This has been an exhausting and deeply disappointing experience.

I have gone to the legal ombudsman and would recommend no one using this service.

The way the case was handled with swiftness and professionalism, and above all, with the experienced staff members.

Polite, efficient and quick