I always had a response to my questions, and that made the long time it took to resolve the issue bearable. I felt that initially far too much credence was given to the other party's statements, overl... See more
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Review summary
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At the beginning I wasn't as much updated until Ela took over as my case handler. She was amazing in that she kept me updated and pushed to finally conclude my case. Thanks very much Ela. Totally ap... See more
speed of settlement although check has not arrived.i contacted admiral law for them toclaim my access off other drivers insurance .was on phone for about an hour wanting me to claim for other things a... See more
Kirbie-Eve took her time to explain everything to me and gave me time to explain and answer the questions. Plus there was no pressure with her . I felt very comfortable with Kirbie-Eve the whole way t... See more
Company details
Written by the company
Admiral Law are specialists in personal injury claims. If you’ve suffered a personal injury or illness as a result of someone else’s negligence, then Admiral Law can help you get the compensation you are entitled to.
Contact info
Floor 11 Ty Admiral, CF10 2EH, Cardiff, United Kingdom
- enquiries@admirallaw.co.uk
- www.admirallaw.co.uk
4.4
Excellent
13K reviews
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Kirbie-Eve took her time to explain…
Kirbie-Eve took her time to explain everything to me and gave me time to explain and answer the questions. Plus there was no pressure with her . I felt very comfortable with Kirbie-Eve the whole way through out telephone call. She was very polite and professional
19 August 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
AWFUL - avoid at all costs.
Absolutely shocking service from Admiral Law.
I have been dealing with a personal injury claim for over 3 years, and the entire process has been nothing but delays, poor communication, and repeated failures to follow through on promises. I have had multiple case handlers, constant administrative errors, and have had to chase every single stage of my claim myself.
Time and time again, I was told I would be contacted “within a week” or given clear timelines, only to be completely ignored for months. Even formal complaints were not handled properly, with missed deadlines, no callbacks, and no accountability.
What’s most frustrating is that nothing ever gets done unless I chase it. This has caused significant and unnecessary stress on top of an already difficult situation following a serious accident.
They have acknowledged their service has fallen short, but this has been ongoing for years with no real resolution.
I would strongly advise anyone considering Admiral Law to think twice. This has been an exhausting and deeply disappointing experience.
I have gone to the legal ombudsman and would recommend no one using this service.
19 August 2026
Unprompted review
Reply from Admiral Law
Dear Miranda Jeffery,
Thank you for your feedback. Unfortunately, you have not responded to our request for further information so I have been unable to trace your claim and investigate further.
Yours sincerely
Admiral Law.
The way the case was handled with…
The way the case was handled with swiftness and professionalism, and above all, with the experienced staff members.
13 August 2026
A fantastic company
The customer service has been fantastic, my agent was very helpful and always used open and honest communication, he always answered any questions or queries I had with detail, and reassurance.
18 August 2026
Shelia explained everything
Shelia explained everything. In a professional manner . And was very patient
18 August 2026
Poor customer service they not…
Poor customer service they not answering they not updated i made mistake think like admiral insurance but I don’t recommend any one
13 August 2026
Unprompted review
Reply from Admiral Law
Dear Daniela Sonmez,
Thank you for your feedback. Unfortunately, you have not responded to our request for further information so I have been unable to trace your claim and investigate further.
Yours sincerely
Admiral Law.
Delightful representative (Dale) who…
Delightful representative (Dale) who talked me through the process and made it all very easy. Highly recommended.
18 August 2026
Great service
Great service, compensation paid by other insurers. Kept me informed, very satisfied with the outcome.
18 August 2026
Helpful and professional
18 August 2026
Gareth
Gareth called me about my claim and he could not have been helpful or more concise in his information. He made me feel at ease and I believe he is a credit to Admiral Law... Well done Gareth
12 August 2026
Unprompted review
Friendly service
Friendly service, mobile-friendly web portal. Quick and professional service throughout.
12 August 2026
very empathic
Kealy was very empathic, very professional and made me feel supported. Very happy with the service
17 August 2026
A positive experience
A positive experience. The advisor was polite, empathetic and explained the process clearly.
17 August 2026
Very experienced and informative
29 July 2026
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