Active Silver Reviews 

924
•
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 207 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the natural skincare products and reliable delivery, noting that items arrive promptly and work wonderfully for various skin conditions and daily routines. People also deeply appreciate the exceptionally helpful support team, straightforward website navigation, and overall seamless ordering process. Some reviewers were not happy with unexpected delivery delays, missing tracking information, or experiencing difficulties when trying to obtain prompt refunds from customer service. A few people also noted minor container design flaws or mentioned that certain items did not resolve their specific personal concerns as expected.

What people talk about most

Product

Customers had positive experiences with product, sharing great satisfaction regarding the natural ingredients... See more

Quality

Consumers find quality to be exceptional, expressing deep satisfaction with the natural and chemical-free... See more

Delivery service

People report positive experiences with delivery service, frequently highlighting prompt dispatch and super... See more

Service

Users describe positive interactions with service, highlighting prompt and efficient support alongside... See more

Order

Customers consistently note positive experiences with order processes, highlighting that websites are easy to... See more

Reviews shaping this summary

Rated 5 out of 5 stars

This hand cream should actually be marketed as a hand and body cream. It is absolutely amazing, so light and smooth, it just melts into your hands and skin. It is not at all greasy and it smells absol... See more

Rated 5 out of 5 stars

Delivery outstanding, always!! All products are 100% true that they advertise and fulfill as stated. I will NEVER be without their products, from their facial skincare, magic gel and their bottles... See more

Company replied

Rated 5 out of 5 stars

My husband uses the magic gel on his painful eczema and it really helps. Also he uses the silver skin cleanse which he finds beneficial. I use the eye drops, hand cream and body butter. All these... See more

Rated 5 out of 5 stars

Magic Gel is the only thing that helps my husbands severe eczema. The body butter with coconut is wonderful and smells gorgeous. It has helped with irritated skin. All your products that we’ve... See more

Company replied


Company details

  1. Health and Beauty Shop
  2. Manufacturer

Written by the company

Active Silver is the leading UK producer of Colloidal Silver, based in Berkshire and run by a Father-Daughter duo, Lucy Roberts and Dick Goodall. Together with our brilliant team of experts, we create all-natural products that are carefully created to deliver results, improving health, skin conditions and ailments in both people and animals. We are passionate about the healing benefits of Colloidal Silver - a liquid made of nano silver particles, suspended in ultra-pure water. It can be used as an extremely effective antibacterial, antiviral, antifungal and skin healing treatment. We use science and rigour to ensure our products are the highest grade, with over 30 years of expertise under our belts. All our products are handmade in small batches, so we know exactly what goes into each product, selecting only premium ingredients for their powerful natural benefits to deliver real results. Most of all, our aim is to help people (and their pets). Active Silver is proud to be a brand you can trust with products that work and get results. We believe in a personal service, and are committed to finding our customers the right product for their particular needs. We have an amazing community of loyal customers, and have built our brand on the learnings you have given us so far. We’d love to hear your story, so please do get in touch with us for advice or send your feedback here.


Contact info

4.8

Excellent

TrustScore 5 out of 5

924 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 66% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(924)

201 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I always use the magic gel

I always use the magic gel, so useful. I always carry a small pot in my handbag. I have recommended it to my friends.

4 February 2026
Active Silver logo

Reply from Active Silver

great to hear, thank you

Rated 5 out of 5 stars

Quick delivery

Quick delivery. Great products. My silver spray stays in my bag so I always have it with me. First sign of sniffle or dry throat and I take a spray.

30 January 2026
Active Silver logo

Reply from Active Silver

great to hear, thank you!

Rated 5 out of 5 stars

Excellent service

Excellent service and I appreciated how quickly my magic gel came. As I needed to treat an injury and had run out, I was so relieved when I reordered another pot and my gel arrived so quickly.

29 January 2026
Active Silver logo

Reply from Active Silver

Thank you so much, so pleased. hope your injury is getting better quickly

Rated 5 out of 5 stars

Great product.

I ordered Magic Gel, because I had run out. I have used it for cuts, burns and an allergic rash that appears in my neck after swimming in the pool. It clears it up quickly and is non sticky and natural.

28 January 2026
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Reply from Active Silver

good to hear, thank you

Rated 5 out of 5 stars

Good oriduct

I had silver put on my legs after accident and now using Active Silver to help legs further, so far working well.

23 January 2026
Active Silver logo

Reply from Active Silver

so pleased, thank you

Rated 5 out of 5 stars

Breakouts during menopause

I have been trying to find a product to suit my skin. Since the start of menopause I have been getting breakouts on my skin, something that I’ve never been troubled with before. The Glow Moisturiser has been perfect for my skin and since using it haven’t had any major breakouts. I also purchased the spot cream and use this at night if I feel a breakout starting … by morning my skin is clear. I’ll be purchasing more in the future. Customer Service has been brilliant too. Good company to deal with.

16 January 2026
Active Silver logo

Reply from Active Silver

this is amazing to hear, thanks for sharing x

Rated 5 out of 5 stars

THANK YOU EVERYONE AT ACTIVE SILVER!

'I am delighted to tell you that using Active Silver with Colloidal Gold has eased the arthritis in my hands. This is very important for me as I am a Reflexologist and need m hands to be pain free. Thank you, every one at Active Silver !

3 February 2026
Active Silver logo

Reply from Active Silver

so pleased to hear this!!

Rated 5 out of 5 stars

Great service & products

Informative website, excellent products, fast delivery. Ordered the nasal spray and the lip balm and both products have proved beneficial to me.

16 January 2026
Active Silver logo

Reply from Active Silver

thank you so much

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