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Active Silver Reviews 865

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TrustScore 5 out of 5

4.8

Health and Beauty Shop
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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products for their excellent quality and effectiveness across a wide range of uses, from skin issues like acne and eczema to healing cuts, burns, and even pet ailments. Many people highlight the natural ingredients and the positive impact these products have had on their health and well-being. The company's delivery service is frequently described as prompt and efficient, with orders arriving quickly and well-packaged. Reviewers also appreciate the clear product descriptions and the overall excellent customer service. However, some customers also noted issues with their orders not arriving or experiencing delays in delivery. A few people were dissatisfied with the company's response to their inquiries, particularly regarding product effectiveness or delivery problems. Additionally, some reviewers found the design of certain product containers to be problematic, leading to product waste or inconvenience.

What people talk about most

Product

Customers had positive experiences with product. Reviewers consistently praise the effectiveness and... See more

Quality

People report positive experiences with quality. Many consumers praise the products as effective, with some... See more

Delivery service

Consumers generally express satisfaction with the delivery service, frequently highlighting its speed and... See more

Service

Users describe positive interactions with service. Customers consistently praise the excellent and efficient... See more

Order

Reviewers mention positive feedback about order. Many customers praise the easy and straightforward ordering... See more

Based on these reviews

Rated 5 out of 5 stars

Another repeat purchase from Active Silver. Love everything about this company, it’s small, independent, their products are highly recommended, suit my adult acne prone, sensitive skin, use minimal, c... See more

Company replied

Rated 5 out of 5 stars

My scar from my recent hip operation is healing perfectly with the aide of Active Silver Magic Gel that My daughter thoughtfully bought for me. Its antibacterial, antifungal & antiviral, so its ke... See more

Company replied

Rated 5 out of 5 stars

Simple, easy to navigate website with a wide choice of products. Clear descriptions, good choice of sizes and transparency of ingredients. Also transparent about the shelf life of a product and how... See more

Company replied

Rated 5 out of 5 stars

Magic Gel is the only thing that helps my husbands severe eczema. The body butter with coconut is wonderful and smells gorgeous. It has helped with irritated skin. All your products that we’ve... See more

Company replied

Company details

  1. Health and Beauty Shop
  2. Manufacturer

Written by the company

Active Silver is the leading UK producer of Colloidal Silver, based in Berkshire and run by a Father-Daughter duo, Lucy Roberts and Dick Goodall. Together with our brilliant team of experts, we create all-natural products that are carefully created to deliver results, improving health, skin conditions and ailments in both people and animals. We are passionate about the healing benefits of Colloidal Silver - a liquid made of nano silver particles, suspended in ultra-pure water. It can be used as an extremely effective antibacterial, antiviral, antifungal and skin healing treatment. We use science and rigour to ensure our products are the highest grade, with over 30 years of expertise under our belts. All our products are handmade in small batches, so we know exactly what goes into each product, selecting only premium ingredients for their powerful natural benefits to deliver real results. Most of all, our aim is to help people (and their pets). Active Silver is proud to be a brand you can trust with products that work and get results. We believe in a personal service, and are committed to finding our customers the right product for their particular needs. We have an amazing community of loyal customers, and have built our brand on the learnings you have given us so far. We’d love to hear your story, so please do get in touch with us for advice or send your feedback here.

Contact info

4.8

Excellent

TrustScore 5 out of 5

865 reviews

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Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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Rated 5 out of 5 stars

Excellent product

Excellent product. It works!
I use it everywhere and for my dogs too

24 February 2026
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Reply from Active Silver

so pleased,thank you

Rated 5 out of 5 stars

Just love active silver products…

Just love active silver products especially the face serum and moisturiser, both so silky and luxurious on the skin.
Fast delivery, excellent customer service.
Very generous rewards scheme too, you won’t be disappointed from this company!

23 March 2026
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Reply from Active Silver

Thank you so much

Rated 5 out of 5 stars

Very impressed with the Magic Gel

Very impressed with the Magic Gel which I have been using for over a year now. Being a pensioner I was not too sure about it but it has been super! A little investment in oneself, we are worth it.

Highly recommended

28 March 2026
Unprompted review
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Reply from Active Silver

so pleased to hear this, thank you

Rated 5 out of 5 stars

Impressive

Impressive! To my delight, the nasal spray and eye drops cleared my sinuses and itchy eyes in just a couple of days. Can't wait to try the skin care.

11 February 2026
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Reply from Active Silver

so pleased, thank you

Rated 3 out of 5 stars

The container is a let down on their lip balm

I purchase from active silver regularly, as it is the only lip balm I can use, which does not irritate my lips.

I love the product, my only issue is with the design of the container.

The issues are, it does not take long, before the lid no longer sits securely to the bottom. This can become a bit annoying, as I end up with fluff etc, on the lip balm, when tub placed in my bag.

The other issue, is they use a plastic grid at the base of the lip balm. There is so much product, that gets caught in the grid squares of the container. Meaning i have to literally break the container, to get to the product caught in the squares. Reason being, I find I can get almost 4 days - a weeks worth of product by doing this.

If they could change those two elements, it would be an absolute game changer.

22 March 2026
Unprompted review
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Reply from Active Silver

Thank you for your feedback. Watch this space, in about 6 weeks we will have a new design which will address your issues!

Rated 5 out of 5 stars

Restock

Repeat order- stocking up - had used up all of my gel and most of the spray. It's rare for me to repeat order things Ive found on Facebook so that's saying something!!

11 February 2026
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Reply from Active Silver

So pleased, thank you

Rated 5 out of 5 stars

Great products

Easy to order, quick delivery and very well packed. Love the colodial silver and take daily as a preventative. Also love the hand sanitizers, handy size for pockets/hand bags . It doesnt dry out your hands abd doesnt have an over powering fragrance to it either.

13 February 2026
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Reply from Active Silver

Thank you so much

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