Active Silver Reviews 

925
•
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 207 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the natural skincare products and reliable delivery, noting that items arrive promptly and work wonderfully for various skin conditions and daily routines. People also deeply appreciate the exceptionally helpful support team, straightforward website navigation, and overall seamless ordering process. Some reviewers were not happy with unexpected delivery delays, missing tracking information, or experiencing difficulties when trying to obtain prompt refunds from customer service. A few people also noted minor container design flaws or mentioned that certain items did not resolve their specific personal concerns as expected.

What people talk about most

Product

Customers had positive experiences with product, sharing great satisfaction regarding the natural ingredients... See more

Quality

Consumers find quality to be exceptional, expressing deep satisfaction with the natural and chemical-free... See more

Delivery service

People report positive experiences with delivery service, frequently highlighting prompt dispatch and super... See more

Service

Users describe positive interactions with service, highlighting prompt and efficient support alongside... See more

Order

Customers consistently note positive experiences with order processes, highlighting that websites are easy to... See more

Reviews shaping this summary

Rated 5 out of 5 stars

This hand cream should actually be marketed as a hand and body cream. It is absolutely amazing, so light and smooth, it just melts into your hands and skin. It is not at all greasy and it smells absol... See more

Rated 5 out of 5 stars

Delivery outstanding, always!! All products are 100% true that they advertise and fulfill as stated. I will NEVER be without their products, from their facial skincare, magic gel and their bottles... See more

Company replied

Rated 5 out of 5 stars

My husband uses the magic gel on his painful eczema and it really helps. Also he uses the silver skin cleanse which he finds beneficial. I use the eye drops, hand cream and body butter. All these... See more

Rated 5 out of 5 stars

Magic Gel is the only thing that helps my husbands severe eczema. The body butter with coconut is wonderful and smells gorgeous. It has helped with irritated skin. All your products that we’ve... See more

Company replied


Company details

  1. Health and Beauty Shop
  2. Manufacturer

Written by the company

Active Silver is the leading UK producer of Colloidal Silver, based in Berkshire and run by a Father-Daughter duo, Lucy Roberts and Dick Goodall. Together with our brilliant team of experts, we create all-natural products that are carefully created to deliver results, improving health, skin conditions and ailments in both people and animals. We are passionate about the healing benefits of Colloidal Silver - a liquid made of nano silver particles, suspended in ultra-pure water. It can be used as an extremely effective antibacterial, antiviral, antifungal and skin healing treatment. We use science and rigour to ensure our products are the highest grade, with over 30 years of expertise under our belts. All our products are handmade in small batches, so we know exactly what goes into each product, selecting only premium ingredients for their powerful natural benefits to deliver real results. Most of all, our aim is to help people (and their pets). Active Silver is proud to be a brand you can trust with products that work and get results. We believe in a personal service, and are committed to finding our customers the right product for their particular needs. We have an amazing community of loyal customers, and have built our brand on the learnings you have given us so far. We’d love to hear your story, so please do get in touch with us for advice or send your feedback here.


Contact info

4.8

Excellent

TrustScore 5 out of 5

925 reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 66% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(925)

201 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I love active silver

I love active silver, I use it for everything and I love the fact that is all natural.

10 June 2026
Active Silver logo

Reply from Active Silver

ah thank you so much

Rated 5 out of 5 stars

The magic spray has become a staple for…

The magic spray has become a staple for the whole family including our golden retriever! My daughter has great results with the spot cream.
Customer service is very good.

26 May 2026
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Reply from Active Silver

great to hear

Rated 5 out of 5 stars

I love Active Silver

I love Active Silver, I've been using it for years. A great all rounder. Eye drops, ear drops, hand cream, foot cream, I've used them all. Highly recommend.

26 May 2026
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Reply from Active Silver

Ah lovely to hear, thank you

Rated 5 out of 5 stars

Customer service is second to none.

Customer service is second to none, packaging is excellent and delivery and communication throughout is good. The products themselves are great for my spot prone sensitive skin and all natural which I like. Bit pricey but my skin likes the products.

18 May 2026
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Reply from Active Silver

Thank you so much

Rated 5 out of 5 stars

Always delivered on time

Always delivered on time. We'll packed.
I use it for myself and my dogs.
I am a returning customer of several years.
Price is good. Like the bulk buys and the choice of plastic or glass bottles.
Very satisfied with the quality.

18 May 2026
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Reply from Active Silver

great to hear, thank you

Rated 5 out of 5 stars

This product is fantastic and works so…

This product is fantastic and works so well on different skin conditions. Cant live without it. Use it on the family and also great for the dog

29 April 2026
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Reply from Active Silver

That's fabulous to hear, thank you

Rated 5 out of 5 stars

Excptional Products

Delivery outstanding, always!!
All products are 100% true that they advertise and fulfill as stated.
I will NEVER be without their products, from their facial skincare, magic gel and their bottles of Silver and gold. I could ramble on about these products, contact me if further reviews are required, I would be delighted.

28 April 2026
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Reply from Active Silver

What a wonderful review, thank you

Rated 5 out of 5 stars

Colloidal silver works for me…

Colloidal silver works for me brilliantly - and the quality of this product is second to none in my opinion. I love the magic gel, but find that the straight silver in water is a good allrounder (with so many ways to use it - including on my pet)

27 January 2026
Active Silver logo

Reply from Active Silver

thank you

Rated 5 out of 5 stars

Wouldn't be without them!

Fast delivery. I have used these eye drops for years. Mainly for allergies but now for dry eyes (age related!) . I also used them on my husband when he had grit in his eye as a wash. Saved us a trip to eye hospital!! Great price too and they last a long time

22 April 2026
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Reply from Active Silver

amazing to hear, thank you

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