ACHICA Reviews 

7,481
TrustScore 1.5 out of 5

1.3

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Rated 1 out of 5 stars

Does not look like pictures at all! "Embroidered" art is straight up just a lie haha. I was super looking forward to my embroidered dog shirt and was disappointed to see a blurry looking image faintly... See more

Rated 1 out of 5 stars

They lie about the size or material of the clothes, rags they sent are unwearable, customer service is inconsiderate. Fraudulent shop, avoid, avoid, avoid!!

Rated 1 out of 5 stars

If you give this Company your email address, you will get bombarded with their email Junk. It’s relentless!!!!!!! You cannot stop it, their “Unsubscribe” service doesn’t actually exist. They are m... See more

Rated 1 out of 5 stars

Shopped many times with little/ no problem but last time ordered 4 items as Xmas presents. 3 weeks after they Were showing as dispatched, and several unanswered emails (as you cant actually call and s... See more

Company replied

Company details

  1. Shopping & Fashion

Information provided by various external sources

Achica is an online members-only luxury lifestyle store that is free to join. Members can indulge in exclusive savings on luxury home and lifestyle brands with new, limited time promotions added every day. Chic and desirable home and garden brands are offered at breathtaking prices, only available to our members. Achica's buyers take time and care handpicking each individual item to ensure that only the most stylish designer products appear in our promotions. If you would like to contact Achica please contact us https://www.achica.com/enquiry.


Contact info

1.3

Bad

TrustScore 1.5 out of 5

7K reviews

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No recent history of asking for reviews

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1.3

All reviews

(7,481)

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Rated 1 out of 5 stars

Products NOT as advertised - bad products nothing like description or photos

Does not look like pictures at all! "Embroidered" art is straight up just a lie haha. I was super looking forward to my embroidered dog shirt and was disappointed to see a blurry looking image faintly on a fabric made out of cheap material. It would be different if it came and i just did not like it, but pictures they posted online are genuinely not what you will get

21 June 2024
Unprompted review
Rated 1 out of 5 stars

Never bought from them and can’t…

Never bought from them and can’t unsubscribe from the emails which I believe is against the law. I have signed in and unticked and I’m still getting them. My account still shows them ticked even though I’m unticking and updating.

1 August 2023
Unprompted review
Rated 1 out of 5 stars

Email spam, relentless spam!! Make it Stop!!

Awful at email spam. Once they have your email address you're stuck. if you click on unsubscribe, nothing happens and they continue to send multiple mails a day. Please don't think you can unsubscribe, you can't. Just look at all the other comments complaining about the same thing. How not to win customers.

3 August 2020
Unprompted review
Rated 1 out of 5 stars

Do not give this Company your email address..... You’ve been WARNED!!!!!!!!

If you give this Company your email address, you will get bombarded with their email Junk. It’s relentless!!!!!!!
You cannot stop it, their “Unsubscribe” service doesn’t actually exist.
They are more concerned with their Marketing machine than the wishes of their Customers!!!

There are some great on-line retailers out there, who operate with integrity and put their customers first. This definitely isn’t one of them, so.... AVOID, AVOID, AVOID!!!!!!

24 March 2020
Unprompted review
Rated 3 out of 5 stars

Just double check.

I've had good experiences with this company. However you should not buy items such as underwear, make-up and smaller items without checking their prices with other sites.

8 March 2020
Unprompted review
Rated 1 out of 5 stars

What on earth has happened to Achica?

What on earth has happened to Achica? I became a member a few years ago but I haven't ordered anything for a while. I decided to have a browse tonight but the website is a mess!! When i clicked on a link I was transferred to the Brand Alley sign up? I decided to log in with he same log in as my Achica account but it wouldn't accept it? I then tried to register but when i put my e mail in it said that they already had that Account e mail on the system?? However now i have read the reviews on here i am so glad that I wasn't able to place an order! Shame as i used to really like the website.

29 September 2019
Unprompted review
Rated 1 out of 5 stars

No refund after collecting the items

I spent more than £8000 at Achica. I would like to returned only 3 items eight months ago and they sent someone to collect them. I took a photo of the parcel. However, by contacting them for more than 4 times, still no reply! No refund!
Shame on Achica.

19 August 2018
Unprompted review
Rated 1 out of 5 stars

Such a shame.

Such a shame.

I used to order from Achica all the time and never had any problems with orders from around £80 to £200 (had to make the delivery charge worth it!). I had seen that they'd merged with BrandAlley and thought that was a great move. Obviously not! This morning I googled Achica with the intention of going on to order some candles (they always had candles going!), but my eye caught TrustPilot and the low star rating. I am horrified to see all the dreadful feedback, and definitely dont want to be in that boat myself. So much reputational damage! And I am annoyed because my Saturday morning candle mooch has been ruined.

So Achica/BrandAlley, in the interests of saving myself any disappointment, I definitely wont be buying anything from you until I see these TrustPilot reviews hit minimum 4-stars.

Until your reputation improves, say goodbye to my repeat business. And off course, I have to warn my friends.

4 August 2018
Unprompted review
Rated 1 out of 5 stars

One of the worst companies out there…

One of the worst companies out there .... absolutely terrible, not really sure why I decided to give them a second chance after they messed up my first order & I didn't receive one of the items ( Although at no point was I informed of any problems, stock shortages etc etc ) Even at the end no explanation, which to be honest is very annoying when the items ordered were matching & part of the same range ! Although we did get a refund eventually. I left it another year before giving them another chance, this time the Armchair I ordered was listed & described as Leather. Yes, the same shaped armchair arrived, however in a chenille fabric ( Which I would never have chose ) I had a screen shot of the original description & complained ... they were rude & abrupt, AND she denied that they ever sold the armchair in that choice !! Even though I had evidence. They were useless to put it politely, absolutely disgusted with them & I'm still stuck with the same armchair ! Never ever again & the sooner they bugger off the better ! To think that Wayne Hemmingway originally upped this company .... shame on you, for a pathetic brand & service ( if you can call it that ) ?

18 June 2018
Unprompted review
Rated 2 out of 5 stars

Such a shame ...

Such a shame .... I stopped using achica a couple of years ago when they let me down on a guaranteed Christmas order leaving me no time to make alternative purchases. Have been trying to unsubscribe from their emails pretty much ever since. What happened achica??!

22 May 2018
Unprompted review
ACHICA logo

Reply from ACHICA

Hi Lozznozz,

Thank you for your review.

Achica is now part of the BrandAlley family, but we'd very much like to address and rectify your issue so please feel welcome to contact us at customercare@brandalley.co.uk so we can resolve this matter for you.

Sincere apologies for any continued difficulty.

Kind regards,

Achica | BrandAlley

Rated 1 out of 5 stars

Unsubscribed - still get emails.

Attempted to unsubscribe from their emails 3 times and yet they still send me emails. There's a reason it goes into my junk folder. It's all junk!

Absolutely useless company that spams constantly and doesn't unsubscribe when requested. Either they are using a 3rd party to email or they are simply incompetent. Either way, it's not good.

1 May 2018
Unprompted review

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