ale-hop.org Reviews 73

Albuferia old town 🇵🇹..Saw the manager as was sent to the 2nd store to find her..A women in her 50s.Friendly lady but store policy "No Refunds Policy"is aload of crap in 2026..offered a credit note for e30 i dont live in spain i live in Ireland i explained this .If i had purchased goods online im covered by EU.legalisation sale of goods and would get a refund no problem..but not in store...No signs anywhere in there store to state this, which i pointed out to said manager.
If there was there would be less sales i can guarantee you that Ale Hop...This is 2026 goods should be refunded 'Once goods in perfect condition and not opened and with receipt...Reason I will never shop in your stores again.Buyer beware...plus after seeing all the negative reviews on trust pilot now...WOW..You will definitely need a P.R.company to clean up your comapny negative image with EU customer s.

Got the Ale Hop activity watch and it's really not good. While sitting down juat moving your wrist it already counts 150 steps, so useless to really count your steps. It was only 15 euros but still a waste

Fantastic Customer service @ Ale Hop,Albir. I purchased earphones for hubby last wk,unfortunately I picked the wrong ones- took them back today with receipt & Rodrigo exchanged them, NO mither, just paid the difference. He also made sure to tell us to keep the receipt as they are covered 2yrs & can be taken back to ANY branch, so really don't understand complaints from customers. Well deserved 5*

Waych broke after 4 days. Worthless rubbish. Dont buy here

We bought a blister with 6 kids hair clamps in the Malaga shop. After opening the feather steel mechanism, the colour paint on each of them brittled of. One pice even landed in my eyes! Means, you need to be carefull when gifting this to your kids!!!!

went into Alehop in Old Town in Los Cristianos two weeks ago as saw their woolly hats in the window reduced from 10 euros to 5 and my daughter had previously said she would like a green one. I also wanted to buy a hat to take back for a neighbour. Assistant went through the box saying there were no green ones there but I said to her there was one in the window and could I have it. She said no as she wasnt allowed to remove it and to me that made no sense at all as not only did she lose that sale but also for the one I had chosen for my neighbour. If what she told me was true dont understand why and if she lied lost the shop 10euro sale. Small amount I know but not the point!! Certainly wont be going back to that Alehop again which I do every time I am in Los Cristianos as my 2 daughters and 3 granddaughters always spend money when they are with me.

Very rude lady at the till Nathaly. Makes weird face when asked for help.

The capivara we bought doesn't work, I don't recommend this store!

“The products don’t work.
I saw Ale-Hop and thought it looked cool, so I went inside and found a ball that can glide across the floor and a kind of flying ball. But neither of the products worked. The ball wouldn’t charge even though the box included a charger, and in the football they forgot to put a propeller inside, so it didn’t work. So never buy from there.”

USB charge cable broken on first use.

Store refuse replacement as no receipt despite alternative proof of payment in line with EU consumer rights.

Terrible service, terrible product

My daughter bought a 30euro smart watch at Girona airport branch off her birthday money and came home in tears first day on at school as snapped at strap buckle. Tried to contact customer services as surely under warranty only a week old but not getting any response! gutted for her and awful service

Bought over £70 worth of items , nearly every battery-operated and recharging item, eg. Headphones , pool toy , light , massager,
All broke .
No1 the headphones have a constant buzzing noise, and they over heated within 15 minutes of use.
No2 the pool toy is supposed to light up under the water, but it doesn't, we put new batteries in, tried them all different ways but it won't light up .
No3 The massager won't charge up , it goes flat after 5 minutes of use.
No4 the light comes on but won't hold its charge either.
As I'm based in the UK, I can't even return them .
Going off other people's reviews I most likely wouldn't get a exchange anyway.
STAY CLEAR FROM ALE-HOP 👌

I just brought an Ale-Hop earphone for €20. The earbud itself works great, but the case is faulty, it doesn’t close, keep in mind this is my first use. In my opinion it’s probably a manufacturing issue, but seeing all of these reviews, I am starting to feel like all the products are rushed and poorly designed.

Shocking customer service.
My son bought a game, pieces were missing.
Tried to take it back to the nearest shop, different from purchase shop but with receipt on the same day as purchase. They refused to help.
Emailed Ale Hop, after many emails back and forth they said return to local shop.
Local shop would not exchange or refund.

Again came back to uk to speak to representative via email.
Asked for pictures which were duly sent and then heard nothing.
My son just wants the missing piece.

Shocking service all round.

My 11 year old purchased a smart watch from Ale Hop. The watch cost €30, so not cheap.
He was wearing it about two weeks when of the lugs or "bar mount" where the strap connects to the watch, broke.
As a result he was unable to wear the watch.
I wrote to Ale Hop, sent them a video and pictures as requested. They replied eventually, saying it was not covered by their warranty!
I feel this is a disgraceful service.
They never even asked to see the watch other than picture/video. How they can make a judgement on something from a video/picture is beyond me?

Shocking service.

Thanks to Kailash in the Peurto Del Carmen store for his helpful and friendly advice. I’ll definitely return as I find the products to be fantastic and v the service first class. Thanks Kailash!

Do NOT BUY THE WATER VAPORISER. My child got an awful fright when it expolded in her hand. Shattered into piece. She is a lucky girl it missed her eye. I’ve never heard such a bang.

Don’t buy anything in their shops. I was delighted to find a Ale hop shop in Italy because I discovered the brand last year in Spain
But 2 of the 4 little fans I bought there don’t work.
In fact, I realized they were not sealed so they probably used them to demonstrate and then sell them though they are out of order.
I sent a message to the head office who didn’t even reply. So, stay away of these shops, that will prevent being scammed.

I’ve purchased a few things from ale hop whilst we’ve been travelling through Spain and the experience has always been good until I tried to return a defective bag to the store in Cambrils yesterday. The assistant in charge was not only unhelpful she was basically rude. I didn’t have the receipt for the bag that I bought in fuengirola two weeks before, but I did have proof of purchase and showed her my credit card statement identifying the fuengirola store, the date of purchase and the exact amount I paid for the bag. She just kept shouting ’no ticket no change’. I will avoid ale hop in future and urge everyone else to avoid the Cambrils store.

My eldest son bought me an Ale-Hop Massager at Faro Airport as I recently had invasive surgery on a rotator cuff..
Upon going to use it the charge had not held so I got some batteries into it… the smell of burning rubber and smoke exuding from the top of it had me place it straight into the bin!!