I like the quality of the ladies clothing however refunds for some unsuitable items took far too long, 3 weeks. Even though it states refund could take 21 working days to appear, and it did, it is at... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Did not receive a notification of returned goods, apparently this could have gone into junk mail.Slightly small fitting on the leggings, but I have 4 pairs which I am happy with
Company replied
The leggings were nice and the socks but the Amazon delivery driver took it to the wrong address and when contacted didn't get a response from either company. I might order again if the price is cheap... See more
With Acai I adore the make for trousers and tops and even socks that I completely love. The skinny trousers are incredibly flattering and even after recent abdominal surgery I was able to comfortabl... See more
Company replied
Company details
- Women's Clothing Store
- Clothing Store
- Fashion Accessories Store
- Outdoor Clothing and Equipment Shop
- Outerwear Store
Written by the company
Made for Adventure. Shaped for Women. ACAI Outdoorwear was born from a vision to create a female-focused outdoor brand that supports women to get into nature. Our collection of inclusively sized performance wear is made specifically for the female form, helping women look and feel great, but without sacrificing functionality for style. Every garment is carefully designed to stand up to the wear and tear of the natural elements and fabrics are carefully selected to have the lowest environmental impact. We’re on a mission to change the landscape of women’s hiking, not just through clothes, but also through community, and this is why we created our ‘Outdoorsing Club’, inspiring women across the UK to experience new adventures with free organised hikes and events.
Contact info
Unit 10 Holland Park, Factory Road, CH5 2QJ, Sandycroft, United Kingdom
- 01244956868
- team@acaioutdoorwear.com
- www.acaiactivewear.com
3.6
Average
3K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 98% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Excellent products and a bargain in…
Excellent products and a bargain in sale prices. Delivered swiftly and well packaged. What’s not to like.
15 July 2026
Reply from ACAI Outdoorwear
Thank you for your lovely review!
Responsive customer service
Update :
Now in touch and very pleased with response .
Reassured with customer service. I have bought at least 6 products and this last purchase did not fit so I emailed customer service. Received an immediate holding response. 19/7. Now sorted so amended review .
Hi Sue,
Thanks for reaching out! This is just a quick note to let you know we’ve received your enquiry.
We are currently experiencing a much higher volume of messages than usual, so our response time is a bit longer than we’d like. Our team is working hard to get back to everyone as quickly as possible – you can typically expect a reply within 5 business days.
If your enquiry is regarding a return, we usually aim to process these within 21 working days of receipt, however when our team respond to your individual enquiry they will be able to give you a more accurate update.
Thank you for your patience, we really appreciate it!
Kind regards,
Still waiting sorry to be the bearer of bad news .
15 July 2026
Reply from ACAI Outdoorwear
Hi Sue,
Thank you for your continued support of ACAI, and we're very sorry for the delay in responding to your enquiry. We understand how disappointing this has been, especially as you've been waiting much longer than expected.
We've now sorted your return, and the returns details have been sent to you so you can send your item back without any further delay.
We sincerely apologise for the inconvenience and appreciate your patience while we worked through a higher-than-usual volume of enquiries. We hope we'll have the opportunity to restore your confidence in our customer service.
Kind regards,
Team ACAI
I have lots of the walking trousers in…
I have lots of the walking trousers in many colours and couldn’t resist the stone colour ones along with a bright beanie hat (I have a pink and cream/beige one aswell !)
Acai is my go to casual/walking gear. Highly recommend. Sizes are always spot on so I know when I order my size I never have to return anything
15 July 2026
Reply from ACAI Outdoorwear
Thank you for your lovely review. We're so pleased that you've found so many pieces to add to your wardrobe and your recommendation really means the world to us.
Another great order from Açai
Another great order from Açai. Speedy, efficient delivery of great quality products.
14 July 2026
Reply from ACAI Outdoorwear
Thank you for your review and for your repeated support. We really appreciate it!
Great quality item
Great quality item. Promptly received. Will definitely use this company again.
15 July 2026
Reply from ACAI Outdoorwear
Thank you for your review. We're really pleased to hear that you've been happy with our service and products.
Reply from ACAI Outdoorwear
Thank you for taking the time to leave a review. We really appreciate it.
Reply from ACAI Outdoorwear
Thank you for your review. We're really happy to hear you love your new pieces!
Reply from ACAI Outdoorwear
Thank you for taking the time to leave a review. We really appreciate it!
Reply from ACAI Outdoorwear
Thank you for your review. We really pleased to hear you've been happy with our service and products.
My wife loves these shorts
My wife loves these shorts , these are her second pair, she also has navy too
14 July 2026
Reply from ACAI Outdoorwear
Thank you for leaving a review. We really appreciate it and hope your wife is getting lots of use out of her new shorts in this hot weather!
With Acai I adore the make for trousers…
With Acai I adore the make for trousers and tops and even socks that I completely love. The skinny trousers are incredibly flattering and even after recent abdominal surgery I was able to comfortably wear these trousers. They seem to wash wonderfully and literally are comfortable however my body feels. I now own four pairs of spring/summer/autumn skinny trousers ( they look so good with a pair of knee length boots ) and four pairs of thermal winter skinny trousers and a pair of the leggings. Fantastic clothing range. I would love the stripey socks to come back the red, white and blue ones as they are super comfortable in hiking boots for long walks.
7 July 2026
Reply from ACAI Outdoorwear
Thank you so much for your lovely review! We're so pleased and flattered that our trousers have become such and important part of your wardrobe. Making women feel comfortable and confident no matter where our bodies are at is so integral to why we exist as a brand and it's so incredible to hear from people who have had this experience. Thank you again!
I have not received my order
I have not received my order. The courier marked it as delivered but it was not and there was not a photograph of the supposed delivery. I've already got a pair of these shorts which is why I ordered more. So disappointed
13 July 2026
Reply from ACAI Outdoorwear
Hi Kerry,
We're so sorry to hear that your order hasn't arrived, especially when you were looking forward to receiving another pair of shorts you already know and love.
We understand how disappointing this must be. We've been in touch to help resolve this and are working with the courier to investigate the delivery. We'll do everything we can to get this sorted for you as quickly as possible.
Thank you for your patience, and we apologise again for the inconvenience caused.
Team ACAI
Great site items that l bought are…
Great site items that l bought are perfect. Just a little annoyed they are cheaper now! Ordered more two day’s ago 😊
6 July 2026
Trying to return an item
Trying to return an item and the returns code has disappeared. I have tried to contact acai 3 times by email and once on Instagram. I get an automated response but that’s it. It’s been over 2 weeks now.
If the item isn’t returned within 30 days of dispatch I won’t get a refund. This is really annoying.
23 July 2026
Unprompted review
Reply from ACAI Outdoorwear
Hi Stephanie,
We're sorry to hear you've been frustrated by this experience.
We've already arranged a new returns label for you, so you should now be able to return your item without any issues. If you haven't seen our email yet, please check your spam or junk folder, as our replies can sometimes end up there.
We always aim to respond as quickly as possible and we're sorry for the delay and inconvenience caused. If you're still unable to locate our email, please get back in touch and we'll be happy to help further.
Team ACAI
Returning a item and waiting over…
Returning a item and waiting over 21days for a refund don’t know any other company that takes so long to refund money
6 July 2026
Reply from ACAI Outdoorwear
Hi Margaret,
Thank you for your feedback. We're sorry to hear that you were disappointed with the return process.
Our standard return processing timeframe is up to **21 working days** from the date your parcel arrives at our warehouse. This timeframe allows our team to receive, inspect, and process returned items before issuing refunds.
We understand that waiting for a refund can be frustrating, and we appreciate your patience while our returns team completes the process. Once your return has been processed, your refund will be issued automatically and you will receive a confirmation email.
Thank you for sharing your feedback, as we are always reviewing our processes to improve the customer experience.
Team ACAI
Best shorts ever!
Best shorts ever.. will always buy yours now. Being slightly larger these fit and look great 👍.
6 July 2026
Reply from ACAI Outdoorwear
Thank you for your review. We're so pleased to hear you love your new shorts.
I am very sorry to write this review…
I am very sorry to write this review but now feel this is the only way to get your attention. I have been a customer since near the beginning and have championed Acai products to everyone I know. You still dispatch in a timely manner, however I cannot believe how the customer service has plummeted, as you used to be excellent. I emailed and rang you over 3 weeks ago to help me with a returns label that failed to generate and was not emailed to me either (as it said it would be). I have still not received a response to either contact. I then returned the parcel paying the postage myself with a complaint last week. This has not been acknowledged either. So this delay, combined with your approx. 21 days to process a refund, means I will have been waiting approx. 6-7 weeks for a refund, if it even arrives. Not good enough Acai. I am unlikely to order from you again, which I think is sad given what a supportive customer I have been.
2 July 2026
Reply from ACAI Outdoorwear
Hi Caroline,
Thank you for taking the time to share your feedback. We're truly sorry to hear how disappointed you have been, especially as a long-standing customer who has supported our brand for many years.
We've reviewed your account and can confirm that we have received one email enquiry from you regarding your return. We’re sorry if you felt you had not received a response and appreciate how frustrating it can be when you're waiting for an update.
Return labels are generated automatically and sent to the email address registered to the account. We can confirm that your return labels have been issued and that your returned items have now been received. They are currently awaiting processing by our returns team.
As outlined in our returns policy, returns can take up to 21 working days to be processed from the date they arrive at our warehouse. Once your return has been processed, your refund will be issued automatically, and you will receive a confirmation email.
We appreciate your patience while we complete this process and thank you again for your continued support of ACAI.
Team ACAI
Zero customer service and still awaiting promised shipping refund
Paid next day delivery but the item didn’t turn up until several days later. Social media team promised me a refund on the shipping (I have chased this twice via email and once via Facebook message over the past month). Terrible customer service, unreliable delivery. I wouldn’t waste your money.
22 July 2026
Unprompted review
Reply from ACAI Outdoorwear
Hi Katie,
Thank you for taking the time to share your feedback. We're sorry to hear about your experience and understand how disappointing this must have been.
We've requested your order details so that we can investigate this matter immediately, including the delayed delivery and the refund for your next day delivery charge that was previously discussed. Once we have your details, we'll look into everything and work to resolve this as quickly as possible.
We appreciate your patience and look forward to resolving this for you.
Team ACAI
Reply from ACAI Outdoorwear
Thank you for taking the time to leave a review. We're happy to hear you've been pleased with your shorts.
Outstanding clothing
I have ordered multiple times from this company. I love the clothes, great quality, stylish and lasts, prompt delivery too
12 July 2026
Reply from ACAI Outdoorwear
Thank you so much for your lovely review and for your repeated support! It really means the world to us and we're so happy to hear that you love the quality of our pieces in particular.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.