Edited - I reiterate the products are lovely, just like in the previous review. The customer service has been very unresponsive throughout the month of June, and overall refunds are slow to come respe... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I love ACAI and have bought countless products from them. Love that they are a female owned company and their ethos. The reason I'm rating them only 3* however is because the customer service isn't go... See more
Ordered trousers more than 2 months ago, unfortunately were not suitable. Returned 2 months ago and no refund processed. Contacted customer service 1 month ago and still no reply. Very disappointing... See more
Company replied
Did not receive a notification of returned goods, apparently this could have gone into junk mail.Slightly small fitting on the leggings, but I have 4 pairs which I am happy with
Company replied
Company details
- Women's Clothing Store
- Clothing Store
- Fashion Accessories Store
- Outdoor Clothing and Equipment Shop
- Outerwear Store
Written by the company
Made for Adventure. Shaped for Women. ACAI Outdoorwear was born from a vision to create a female-focused outdoor brand that supports women to get into nature. Our collection of inclusively sized performance wear is made specifically for the female form, helping women look and feel great, but without sacrificing functionality for style. Every garment is carefully designed to stand up to the wear and tear of the natural elements and fabrics are carefully selected to have the lowest environmental impact. We’re on a mission to change the landscape of women’s hiking, not just through clothes, but also through community, and this is why we created our ‘Outdoorsing Club’, inspiring women across the UK to experience new adventures with free organised hikes and events.
Contact info
Unit 10 Holland Park, Factory Road, CH5 2QJ, Sandycroft, United Kingdom
- 01244956868
- team@acaioutdoorwear.com
- www.acaiactivewear.com
3.6
Average
3K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 97% of negative reviews
Typically replies within 1 week
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Reply from ACAI Outdoorwear
Thank you for taking the time to leave a review. We really appreciate it.
Reply from ACAI Outdoorwear
Thank you for your review. We're really happy to hear you love your new pieces!
Reply from ACAI Outdoorwear
Thank you for taking the time to leave a review. We really appreciate it!
Reply from ACAI Outdoorwear
Thank you for your review. We really pleased to hear you've been happy with our service and products.
My wife loves these shorts
My wife loves these shorts , these are her second pair, she also has navy too
14 July 2026
Reply from ACAI Outdoorwear
Thank you for leaving a review. We really appreciate it and hope your wife is getting lots of use out of her new shorts in this hot weather!
With Acai I adore the make for trousers…
With Acai I adore the make for trousers and tops and even socks that I completely love. The skinny trousers are incredibly flattering and even after recent abdominal surgery I was able to comfortably wear these trousers. They seem to wash wonderfully and literally are comfortable however my body feels. I now own four pairs of spring/summer/autumn skinny trousers ( they look so good with a pair of knee length boots ) and four pairs of thermal winter skinny trousers and a pair of the leggings. Fantastic clothing range. I would love the stripey socks to come back the red, white and blue ones as they are super comfortable in hiking boots for long walks.
7 July 2026
Reply from ACAI Outdoorwear
Thank you so much for your lovely review! We're so pleased and flattered that our trousers have become such and important part of your wardrobe. Making women feel comfortable and confident no matter where our bodies are at is so integral to why we exist as a brand and it's so incredible to hear from people who have had this experience. Thank you again!
I have not received my order
I have not received my order. The courier marked it as delivered but it was not and there was not a photograph of the supposed delivery. I've already got a pair of these shorts which is why I ordered more. So disappointed
13 July 2026
Great site items that l bought are…
Great site items that l bought are perfect. Just a little annoyed they are cheaper now! Ordered more two day’s ago 😊
6 July 2026
Trying to return an item
Trying to return an item and the returns code has disappeared. I have tried to contact acai 3 times by email and once on Instagram. I get an automated response but that’s it. It’s been over 2 weeks now.
If the item isn’t returned within 30 days of dispatch I won’t get a refund. This is really annoying.
23 July 2026
Unprompted review
Returning a item and waiting over…
Returning a item and waiting over 21days for a refund don’t know any other company that takes so long to refund money
6 July 2026
Reply from ACAI Outdoorwear
Hi Margaret,
Thank you for your feedback. We're sorry to hear that you were disappointed with the return process.
Our standard return processing timeframe is up to **21 working days** from the date your parcel arrives at our warehouse. This timeframe allows our team to receive, inspect, and process returned items before issuing refunds.
We understand that waiting for a refund can be frustrating, and we appreciate your patience while our returns team completes the process. Once your return has been processed, your refund will be issued automatically and you will receive a confirmation email.
Thank you for sharing your feedback, as we are always reviewing our processes to improve the customer experience.
Team ACAI
Best shorts ever!
Best shorts ever.. will always buy yours now. Being slightly larger these fit and look great 👍.
6 July 2026
Reply from ACAI Outdoorwear
Thank you for your review. We're so pleased to hear you love your new shorts.
I am very sorry to write this review…
I am very sorry to write this review but now feel this is the only way to get your attention. I have been a customer since near the beginning and have championed Acai products to everyone I know. You still dispatch in a timely manner, however I cannot believe how the customer service has plummeted, as you used to be excellent. I emailed and rang you over 3 weeks ago to help me with a returns label that failed to generate and was not emailed to me either (as it said it would be). I have still not received a response to either contact. I then returned the parcel paying the postage myself with a complaint last week. This has not been acknowledged either. So this delay, combined with your approx. 21 days to process a refund, means I will have been waiting approx. 6-7 weeks for a refund, if it even arrives. Not good enough Acai. I am unlikely to order from you again, which I think is sad given what a supportive customer I have been.
2 July 2026
Reply from ACAI Outdoorwear
Hi Caroline,
Thank you for taking the time to share your feedback. We're truly sorry to hear how disappointed you have been, especially as a long-standing customer who has supported our brand for many years.
We've reviewed your account and can confirm that we have received one email enquiry from you regarding your return. We’re sorry if you felt you had not received a response and appreciate how frustrating it can be when you're waiting for an update.
Return labels are generated automatically and sent to the email address registered to the account. We can confirm that your return labels have been issued and that your returned items have now been received. They are currently awaiting processing by our returns team.
As outlined in our returns policy, returns can take up to 21 working days to be processed from the date they arrive at our warehouse. Once your return has been processed, your refund will be issued automatically, and you will receive a confirmation email.
We appreciate your patience while we complete this process and thank you again for your continued support of ACAI.
Team ACAI
Zero customer service and still awaiting promised shipping refund
Paid next day delivery but the item didn’t turn up until several days later. Social media team promised me a refund on the shipping (I have chased this twice via email and once via Facebook message over the past month). Terrible customer service, unreliable delivery. I wouldn’t waste your money.
22 July 2026
Unprompted review
Reply from ACAI Outdoorwear
Hi Katie,
Thank you for taking the time to share your feedback. We're sorry to hear about your experience and understand how disappointing this must have been.
We've requested your order details so that we can investigate this matter immediately, including the delayed delivery and the refund for your next day delivery charge that was previously discussed. Once we have your details, we'll look into everything and work to resolve this as quickly as possible.
We appreciate your patience and look forward to resolving this for you.
Team ACAI
Reply from ACAI Outdoorwear
Thank you for taking the time to leave a review. We're happy to hear you've been pleased with your shorts.
Outstanding clothing
I have ordered multiple times from this company. I love the clothes, great quality, stylish and lasts, prompt delivery too
12 July 2026
Reply from ACAI Outdoorwear
Thank you so much for your lovely review and for your repeated support! It really means the world to us and we're so happy to hear that you love the quality of our pieces in particular.
Always great quality products
11 July 2026
Reply from ACAI Outdoorwear
Thank you for your review. We're really pleased to hear you've been happy with the quality of our pieces.
Still waiting for my returned items
Still waiting for my returned items. Puts me off ordering.
3 July 2026
Reply from ACAI Outdoorwear
Hi Sheena,
Thank you for your feedback. We're sorry to hear that you feel disappointed with the return process.
We can confirm that your return is currently within our standard return processing timeframe. Returns can take up to 21 working days to be processed from the date they arrive at our warehouse. Once your return has been completed, your refund will be issued automatically, and you will receive a confirmation email.
We appreciate your patience while our returns team completes the process and thank you for your understanding.
Team ACAI
I am very impressed with the quality…
I am very impressed with the quality and designs. I bought 3 pairs of hiking shorts and 3 tops. They are very comfortable, functional and lovely designs. Your size 6 fits me perfectly! Keep up with your great work ACAI! 😊
2 July 2026
Reply from ACAI Outdoorwear
Thank you for taking the time to leave a review. We're so pleased to hear that you've been happy with the quality and fit of your new outdoor wardrobe!
Love the quality of the products
Love the quality of the products. Great customer service too.
10 July 2026
Reply from ACAI Outdoorwear
Thank you for your review. We're really happy that you've been pleased with our service and products.
sizing too big & returns is too long!
Lovely clothing but sizing was very large! Bought the adventure fleece, lovely but far too big! I bought a 16 I’m usually 18 and it could wrap to either side of me. Arrived 4/6/26 I returned 8/6/26. They received 11/6/26 and like others say it’s impossible to contact anyone. It’s the 20/6/26 and still no response or refund. Sorry as a first time customer I was excited with the brand options but with the sizing and returns. I won’t return, customer service on expensive brands should be excellent! Wish I’d taken the other reviews on before ordering!
4 July 2026
Unprompted review
Reply from ACAI Outdoorwear
Hi Kirsty,
Thank you for taking the time to share your feedback. We're sorry to hear that the sizing wasn't right for you and that your experience with the return process has left you disappointed.
We've requested your order details so that we can investigate this immediately. Once we have this information, we'll review your return and provide you with an update as quickly as possible.
We appreciate your patience and hope we'll have the opportunity to resolve this for you.
Team ACAI
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