I like the quality of the ladies clothing however refunds for some unsuitable items took far too long, 3 weeks. Even though it states refund could take 21 working days to appear, and it did, it is at... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Did not receive a notification of returned goods, apparently this could have gone into junk mail.Slightly small fitting on the leggings, but I have 4 pairs which I am happy with
Company replied
The leggings were nice and the socks but the Amazon delivery driver took it to the wrong address and when contacted didn't get a response from either company. I might order again if the price is cheap... See more
With Acai I adore the make for trousers and tops and even socks that I completely love. The skinny trousers are incredibly flattering and even after recent abdominal surgery I was able to comfortabl... See more
Company replied
Company details
- Women's Clothing Store
- Clothing Store
- Fashion Accessories Store
- Outdoor Clothing and Equipment Shop
- Outerwear Store
Written by the company
Made for Adventure. Shaped for Women. ACAI Outdoorwear was born from a vision to create a female-focused outdoor brand that supports women to get into nature. Our collection of inclusively sized performance wear is made specifically for the female form, helping women look and feel great, but without sacrificing functionality for style. Every garment is carefully designed to stand up to the wear and tear of the natural elements and fabrics are carefully selected to have the lowest environmental impact. We’re on a mission to change the landscape of women’s hiking, not just through clothes, but also through community, and this is why we created our ‘Outdoorsing Club’, inspiring women across the UK to experience new adventures with free organised hikes and events.
Contact info
Unit 10 Holland Park, Factory Road, CH5 2QJ, Sandycroft, United Kingdom
- 01244956868
- team@acaioutdoorwear.com
- www.acaiactivewear.com
3.6
Average
3K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 98% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I am very impressed with the quality…
I am very impressed with the quality and designs. I bought 3 pairs of hiking shorts and 3 tops. They are very comfortable, functional and lovely designs. Your size 6 fits me perfectly! Keep up with your great work ACAI! 😊
2 July 2026
Reply from ACAI Outdoorwear
Thank you for taking the time to leave a review. We're so pleased to hear that you've been happy with the quality and fit of your new outdoor wardrobe!
Love the quality of the products
Love the quality of the products. Great customer service too.
10 July 2026
Reply from ACAI Outdoorwear
Thank you for your review. We're really happy that you've been pleased with our service and products.
sizing too big & returns is too long!
Lovely clothing but sizing was very large! Bought the adventure fleece, lovely but far too big! I bought a 16 I’m usually 18 and it could wrap to either side of me. Arrived 4/6/26 I returned 8/6/26. They received 11/6/26 and like others say it’s impossible to contact anyone. It’s the 20/6/26 and still no response or refund. Sorry as a first time customer I was excited with the brand options but with the sizing and returns. I won’t return, customer service on expensive brands should be excellent! Wish I’d taken the other reviews on before ordering!
4 July 2026
Unprompted review
Reply from ACAI Outdoorwear
Hi Kirsty,
Thank you for taking the time to share your feedback. We're sorry to hear that the sizing wasn't right for you and that your experience with the return process has left you disappointed.
We've requested your order details so that we can investigate this immediately. Once we have this information, we'll review your return and provide you with an update as quickly as possible.
We appreciate your patience and hope we'll have the opportunity to resolve this for you.
Team ACAI
Great prompt service,great quality and…
Great prompt service,great quality and good delivery
10 July 2026
Reply from ACAI Outdoorwear
Thank you for taking the time to leave a review!
Beautiful Jacket.🥰
The ease of ordering,the quick delivery and the fact that the jacket’s quality and look are fantastic.Very happy.
29 June 2026
Reply from ACAI Outdoorwear
Thank you for your review. We're really happy to hear that your love your new jacket!
New hobby!
I’ve recently taken up walking and was recommended this brand by my sister. Initially I ordered trousers and a t shirt and the quality and comfort of the items was so good that I’ve kitted myself out with quite a few outfits. They wash well, fit well and I feel good in them. Out of three orders one was delivered very quickly, the others 2-3 days, probably due to heavy sales demand. I purchased in the sales so great value for money but the original prices seem fair compared to comparable brands. I will be back!
10 July 2026
Reply from ACAI Outdoorwear
Hello! Thank you so much for your review. We're so pleased to hear that you've been enjoying your time walking outdoors and that we've been able to support that in some small way. It's really everything we stand for as a brand!
Reply from ACAI Outdoorwear
Thank you so much for taking the time to leave a review. We're very happy to hear you've been pleased with the quality of your new pieces.
Fast delivery…
My delivery experience was very good and everything was packaged very well.
2 July 2026
Reply from ACAI Outdoorwear
Thank you for your review. We really appreciate you taking the time.
Unfortunately despite numerous attempts…
Unfortunately despite numerous attempts I am getting no response from customer service to assist with a return issue. I submitted a request & no QR code / email was ever received and it won’t let me resubmit this. I have used the website query form, emailed directly & Facebook messenger with no contact for a few weeks now. Hugely disappointed as I had always thought highly of the company
20 July 2026
Unprompted review
Reply from ACAI Outdoorwear
Hi Leanne,
Thank you for your feedback. We're very sorry to hear about your experience and understand how frustrating this must have been.
We've requested some additional information from you so that we can investigate the issue further and look into what has happened with your return request. As soon as we receive those details, we'll work to resolve this for you as quickly as possible.
We appreciate your patience and hope to put this right for you soon.
Team ACAI
Acai are my go-to for outdoor clothing
I have bought several items from Açai over the past couple of years. They appear expensive but they are excellent quality and the sale prices are very good if you can wait a few months or are not fussy about colours . I find it easy to order with Açai, communication is good and delivery is prompt. I recommend them to all my “walking buddies”.
9 July 2026
Reply from ACAI Outdoorwear
Thank you for your lovely review! We're really happy to hear you've been impressed with the quality of our pieces and hope you enjoy many more walks in them this summer!
I have bought a lot of items from Acai…
I have bought a lot of items from Acai because they are amazing. I've not had anything to complain about. The sizing and fit are perfect. I absolutely love everything.
8 July 2026
Reply from ACAI Outdoorwear
Thank you so much for your lovely review and for your continued support!
Reply from ACAI Outdoorwear
Thank you for your review. We're so happy to hear your new pieces fit so well.
Absolutely awful customer service
Absolutely awful customer service. I have been a customer of Acai for many years as I love the products but I will not be returning. I am still waiting on multiple refunds and there has been no reply to any of my emails or queries online. I see there is no longer a contact number on the website. Extremely disappointing!
8 July 2026
Reply from ACAI Outdoorwear
Hi Caitlin,
Thank you for your feedback. We're sorry to hear that you're disappointed, especially as a long-standing customer.
We've reviewed your account and can confirm that all of your previous returns have already been processed and refunded. At present, there is only one outstanding return, which is currently within our stated return processing timeframe. Once it has been processed, your refund will be issued automatically, and you'll receive a confirmation email.
We understand waiting for a refund can be frustrating, and we appreciate your patience while our returns team completes the process. If you still require any assistance, our Customer Care team will be happy to help.
Team ACAI
I bought a T-shirt
I bought a T-shirt. It is of good quality and design. I will certainly buy from ACAI again
8 July 2026
Reply from ACAI Outdoorwear
Thank you so much for leaving a review. We're really pleased to hear you love your new T-shirt.
Reply from ACAI Outdoorwear
Thank you for taking the time to leave a review. We really appreciate it.
Bad customer service I am still trying to return part of the…
I am still trying to return part of the order and have emailed/messaged twice and no reply. The trousers are lovely but jumpers far too big. I will not be shopping with Açai again if i cannot send order back in a timely manner
30 June 2026
Reply from ACAI Outdoorwear
Hi Susan,
Thank you for your feedback. We're sorry to hear you've experienced difficulties with your return process and understand your frustration.
We can confirm that your return label has been sent to the email address registered on your account. We kindly ask that you check your spam or junk folder, as return labels and automated emails can sometimes be filtered there.
If you are still unable to locate the label, please let us know and we will be happy to assist you further.
Thank you for your patience, and we hope to get your return completed as quickly as possible.
Team ACAI
Order number 494596
Order number 494596
Finally got confirmation of a refund exactly 21 days after ACAIs receipt of the returned goods. However five days later there is still no money in my account! This is not the first time I have reported very poor customer service from AÇAI. The clothes are lovely but the rest isn’t good.
17 July 2026
Unprompted review
Reply from ACAI Outdoorwear
Hi May,
Thank you for your feedback. We're sorry to hear that you were disappointed with your experience.
We'd like to clarify that your refund has already been processed. As the order was originally paid using a gift card, the refund was automatically issued back to the same gift card in accordance with the original payment method used.
This information is also included in the refund confirmation email, where the original payment method is displayed. If you're unable to locate the gift card or need any assistance checking the refunded balance, our Customer Care team will be happy to help.
We appreciate your patience and hope this helps clarify the situation.
Team ACAI
Love the clothes but had great…
Love the clothes but had great difficulty returning one item couldn’t print return label first one damaged so wouldn’t print another one asked company for help but no reply - still waiting for a refund so will no longer use the company
30 June 2026
Got my refund
Did not receive a notification of returned goods, apparently this could have gone into junk mail.Slightly small fitting on the leggings, but I have 4 pairs which I am happy with
7 July 2026
Reply from ACAI Outdoorwear
Hi Maureen,
Thank you for your feedback. We're sorry to hear about your experience.
Our system is fully automated, and return notifications are sent automatically once they are generated. If you haven't received any emails from us, we kindly recommend checking your spam or junk folder, as they can occasionally be filtered there.
We can confirm that your return is currently being processed. Please note that, in line with our return policy, returns are processed within our stated return processing timeframe, starting from the date the parcel arrives at our warehouse. Once your return has been processed, your refund will be issued to your original payment method, and you will receive a confirmation email.
We appreciate your patience and understanding while we complete the process.
Team ACAI
Customer feedback is terrible..
Customer feedback is terrible... Still awaiting a response from an email requesting help from 2nd July
30 June 2026
Reply from ACAI Outdoorwear
Hi Rachel,
We're sorry to hear about your experience and apologise for the delay.
We've now resent your return QR code as an attachment to your email address. If you can't see it in your inbox, please check your spam or junk folder, as our emails can occasionally be filtered there.
If you're still unable to locate it, please let us know and we'll be happy to help further.
Team ACAI
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.