ABTA Travel Insurance Reviews 

1,371
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 196 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the highly user-friendly website, noting that completing the application forms and explaining pre-existing medical conditions is a fast and straightforward process. Consumers also highlight the excellent value for money, fair rates, and competitive pricing, making it very easy to secure comprehensive travel cover for their trips. Some people were dissatisfied with accessing online accounts, mentioning frustrating technical barriers when trying to retrieve policy documents or complete policy renewals. Despite experiencing these digital hurdles, buyers frequently recommend the service for its helpful guidance, reassuring assistance, and overall customer reliability.

What people talk about most

User experience

Users describe positive interactions with user experience, highlighting how quick and easy the online forms... See more

Price

Reviewers highlight positive aspects of price, frequently noting that quotes are very competitive,... See more

Website

People report positive experiences with website, noting that the online proposal form is well laid out and... See more

Value for money

Customers consistently note positive experiences with value for money, highlighting reasonable pricing and... See more

Service

Reviewers mention positive feedback about service, highlighting affordable prices, easy booking, and polite... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Excellent and easy to use website. ABTA Travel was recommended by Money saving expert as a company who pays out on genuine claims. I've paid for cheap home insurance before for example and it's true... See more

Company replied

Rated 5 out of 5 stars

Used this company last year and the price was very good compared to other companies, had a missed port on our cruise and was paid promptly, Would highly recommend to other people, quick and easy to f... See more

Company replied

Rated 5 out of 5 stars

Reasonably priced insurance for what's included. I bought single trip worldwide and it was more competively priced than other quotes I got. (Hopefully I won't need it,but better safe than sorry I gu... See more

Company replied

Rated 5 out of 5 stars

This is the first time we have used ABTA Travel insurance. This popped on a search and proved to be excellent. The medical sreening was excellent simple to use and add information, best I have used, s... See more

Company replied


Company details

  1. Travel Insurance Company

About ABTA Travel Insurance

Written by the company




Visit our website Contact us

ABTA Travel Insurance

ABTA Travel Insurance is travel insurance product from ABTA and is underwritten by Inter Partner Assistance S.A. part of the AXA Group.

Keep your plans on track with ABTA Travel Insurance.

It offers:

  • Up to £10m medical cover per person, including Covid-19 medical expenses while on holiday providing customers aren’t travelling against FCDO or medical advice*
  • Cancellation cover
  • 24/7 emergency helplines
  • Easy online medical screening process.

*Terms and conditions apply.

ABTA Travel Insurance also provides you with a reassuring range of benefits as standard that some other insurance providers don’t or will charge extra for – including:

  • Free access to an online English speaking doctor via the Doctor Please app
  • Missed connections cover
  • Cruise cover
  • Over 120 sports and activities covered.

About us

ABTA Ltd is an appointed representative of ITC Compliance Limited which is authorised and regulated by the Financial Conduct Authority (their registration number is 313486) and which is permitted to arrange general insurance contracts as an intermediary.


The insurance is underwritten by Inter Partner Assistance S.A. Inter Partner Assistance S.A. is authorised and regulated by the National Bank of Belgium, with a registered head office at Boulevard du Régent 7, 1000 Brussels, Belgium. Authorised by the Prudential Regulation Authority (firm reference number 1035181). Subject to regulation by the Financial Conduct Authority and limited regulation by the Prudential Regulation Authority. Inter Partner Assistance S.A. UK branch office address is 106-118 Station Road, Redhill, RH1 1PR. Inter Partner Assistance S.A. is part of the AXA Group.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

1K reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 70% of negative reviews

Typically replies within 1 week

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4.6

All reviews

(1,371)

191 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

This was very unhelpful no where does…

This was very unhelpful no where does it specify in the new Schengen rules that this has to cover all Schengen countries.
I feel like you should be clearly advertising this. Had to go to a different company as your system is also shocking in trying to get back in for a policy document

17 August 2026
ABTA Travel Insurance logo

Reply from ABTA Travel Insurance

Thank you for your review. We are very sorry to hear that you have not had a good experience. We have passed this feedback onto AXA who administer the scheme on our behalf. The ABTA Travel Insurance team.

Rated 5 out of 5 stars

Easy as pie to sort insurance 👍

Easy as pie to sort the insurance but for some reason would not work with Apple Pay option ?

16 August 2026
ABTA Travel Insurance logo

Reply from ABTA Travel Insurance

Many thanks for your review - The ABTA Travel Insurance team

Rated 4 out of 5 stars

Hard to pay online

Had to reapply by phone because I could not pay on line due to there being pop ups. Had to reapply but the person kept putting in the wrong information so had to keep going over the same questions. Plus side though is the quote came back cheaper

10 August 2026
ABTA Travel Insurance logo

Reply from ABTA Travel Insurance

Thank you for your review. We have passed this feedback onto AXA who administer the scheme on our behalf. The ABTA Travel Insurance team.

Rated 5 out of 5 stars

Happy

I shopped round for the best value travel insurance and decided ABTA was the best for me. Easy to navigate your website. Thanks

8 August 2026
ABTA Travel Insurance logo

Reply from ABTA Travel Insurance

Many thanks for your review - The ABTA Travel Insurance team

Rated 5 out of 5 stars

Price was great

Price was great, easy to use website & the Doctor please app.

27 July 2026
ABTA Travel Insurance logo

Reply from ABTA Travel Insurance

Many thanks for your review - The ABTA Travel Insurance team

Rated 5 out of 5 stars

Easy

Easy to set up reasonably priced

1 August 2026
ABTA Travel Insurance logo

Reply from ABTA Travel Insurance

Many thanks for your review - The ABTA Travel Insurance team

Rated 1 out of 5 stars

Overkill

After taking out a policy I contacted them the next day to say I’d had a cold 4 months earlier and been given antibiotics to clear a cough. No further follow up from doctor needed.I asked if this was relevant and was told the policy was cancelled immediately. Seemed it would have been simpler to add it to my information than go through the cancellation process and refund me.

27 July 2026
ABTA Travel Insurance logo

Reply from ABTA Travel Insurance

Thank you for your review and feedback. We are very sorry to hear that you have not had a good experience. We have passed this feedback onto AXA who administer the scheme on our behalf. The ABTA Travel Insurance team.

Rated 5 out of 5 stars

Easy online application

Easy to follow online instructions and reasonable price

26 July 2026
ABTA Travel Insurance logo

Reply from ABTA Travel Insurance

Many thanks for your review - The ABTA Travel Insurance team

Rated 5 out of 5 stars

A Premium Product Well priced

Always easy to select the level of cover, book and pay. Thankfully didn`t need to call upon the insurance this year, but when we have in the past, the system has been easy to negotiate. A well priced premium product. Thank you. Ken

16 July 2026
ABTA Travel Insurance logo

Reply from ABTA Travel Insurance

Many thanks for your review - The ABTA Travel Insurance team

Rated 4 out of 5 stars

Good cover

Good cover at a competitive price for existing medical conditions,

14 July 2026
ABTA Travel Insurance logo

Reply from ABTA Travel Insurance

Many thanks for your review - The ABTA Travel Insurance team

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