ABTA Travel Insurance Reviews 

1,371
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 196 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the highly user-friendly website, noting that completing the application forms and explaining pre-existing medical conditions is a fast and straightforward process. Consumers also highlight the excellent value for money, fair rates, and competitive pricing, making it very easy to secure comprehensive travel cover for their trips. Some people were dissatisfied with accessing online accounts, mentioning frustrating technical barriers when trying to retrieve policy documents or complete policy renewals. Despite experiencing these digital hurdles, buyers frequently recommend the service for its helpful guidance, reassuring assistance, and overall customer reliability.

What people talk about most

User experience

Users describe positive interactions with user experience, highlighting how quick and easy the online forms... See more

Price

Reviewers highlight positive aspects of price, frequently noting that quotes are very competitive,... See more

Website

People report positive experiences with website, noting that the online proposal form is well laid out and... See more

Value for money

Customers consistently note positive experiences with value for money, highlighting reasonable pricing and... See more

Service

Reviewers mention positive feedback about service, highlighting affordable prices, easy booking, and polite... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Excellent and easy to use website. ABTA Travel was recommended by Money saving expert as a company who pays out on genuine claims. I've paid for cheap home insurance before for example and it's true... See more

Company replied

Rated 5 out of 5 stars

Used this company last year and the price was very good compared to other companies, had a missed port on our cruise and was paid promptly, Would highly recommend to other people, quick and easy to f... See more

Company replied

Rated 5 out of 5 stars

Reasonably priced insurance for what's included. I bought single trip worldwide and it was more competively priced than other quotes I got. (Hopefully I won't need it,but better safe than sorry I gu... See more

Company replied

Rated 5 out of 5 stars

This is the first time we have used ABTA Travel insurance. This popped on a search and proved to be excellent. The medical sreening was excellent simple to use and add information, best I have used, s... See more

Company replied


Company details

  1. Travel Insurance Company

About ABTA Travel Insurance

Written by the company




Visit our website Contact us

ABTA Travel Insurance

ABTA Travel Insurance is travel insurance product from ABTA and is underwritten by Inter Partner Assistance S.A. part of the AXA Group.

Keep your plans on track with ABTA Travel Insurance.

It offers:

  • Up to £10m medical cover per person, including Covid-19 medical expenses while on holiday providing customers aren’t travelling against FCDO or medical advice*
  • Cancellation cover
  • 24/7 emergency helplines
  • Easy online medical screening process.

*Terms and conditions apply.

ABTA Travel Insurance also provides you with a reassuring range of benefits as standard that some other insurance providers don’t or will charge extra for – including:

  • Free access to an online English speaking doctor via the Doctor Please app
  • Missed connections cover
  • Cruise cover
  • Over 120 sports and activities covered.

About us

ABTA Ltd is an appointed representative of ITC Compliance Limited which is authorised and regulated by the Financial Conduct Authority (their registration number is 313486) and which is permitted to arrange general insurance contracts as an intermediary.


The insurance is underwritten by Inter Partner Assistance S.A. Inter Partner Assistance S.A. is authorised and regulated by the National Bank of Belgium, with a registered head office at Boulevard du Régent 7, 1000 Brussels, Belgium. Authorised by the Prudential Regulation Authority (firm reference number 1035181). Subject to regulation by the Financial Conduct Authority and limited regulation by the Prudential Regulation Authority. Inter Partner Assistance S.A. UK branch office address is 106-118 Station Road, Redhill, RH1 1PR. Inter Partner Assistance S.A. is part of the AXA Group.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 70% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.6

All reviews

(1,371)

191 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Simple site

Simple site
Quick and easy to complete
Definitely go again with ABTA

18 June 2026
ABTA Travel Insurance logo

Reply from ABTA Travel Insurance

Many thanks for your review - The ABTA Travel Insurance team

Rated 5 out of 5 stars

Very helpful x

23 June 2026
ABTA Travel Insurance logo

Reply from ABTA Travel Insurance

Many thanks for your review - The ABTA Travel Insurance team

Rated 3 out of 5 stars

You need Google or Microsoft Authenticator Just to Get Your Documents

As with all insurance of any type, I am usually sent the documents via e-mail or I log onto my account and am able to download them.
I was informed that I needed an authenticator to be able to do this (Google or Microsoft was suggested) I downloaded both and the link when scanned worked but did not match the code sent and after 2 hours of trying, I gave up.
After ringing Customer Services they said they would request a copy of my documents sent to my by e-mail, which they did within 48 hours but I would suggest most people do this type of thing from their mobiles ( as I only have a work PC with very high security).
Please make it easier for customers. Thanks

20 June 2026
ABTA Travel Insurance logo

Reply from ABTA Travel Insurance

Thank you for your review and feedback. We are very sorry to hear that you have not had a good experience. We have passed this review onto AXA who administer the scheme on our behalf to look into. The ABTA Travel Insurance team.

Rated 5 out of 5 stars

Great service

12 June 2026
ABTA Travel Insurance logo

Reply from ABTA Travel Insurance

Thank you for your review - The ABTA Travel Insurance team

Rated 5 out of 5 stars

Quick and easy to set up

Quick and easy to set up.
Seemed like good cover. Luckily didn’t need to make a claim.

12 June 2026
ABTA Travel Insurance logo

Reply from ABTA Travel Insurance

Thank you for your review - The ABTA Travel Insurance team

Rated 5 out of 5 stars

Easy to deal with

Easy to deal with, good cover at a reasonable price.

4 June 2026
ABTA Travel Insurance logo

Reply from ABTA Travel Insurance

Thank you for your review - The ABTA Travel Insurance team

Rated 5 out of 5 stars

Thanks again ABTA

Thanks again ABTA. For our holiday insurance. Very good cover .and very competitive pricing especially with long term medical issues.

16 May 2026
ABTA Travel Insurance logo

Reply from ABTA Travel Insurance

Thank you for your review - The ABTA Travel Insurance team

Rated 5 out of 5 stars

1st holiday

Very easy to purchase,, good level off cover and reasonably priced

29 May 2026
ABTA Travel Insurance logo

Reply from ABTA Travel Insurance

Thank you for your review - The ABTA Travel Insurance team

Rated 5 out of 5 stars

Easy website

Easy website. Clear instructions.

15 May 2026
ABTA Travel Insurance logo

Reply from ABTA Travel Insurance

Thank you for your review - The ABTA Travel Insurance team

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