Abbott Lyon Reviews 33,146

TrustScore 4.5 out of 5

4.4

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 10,876 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products for their gorgeous appearance, high quality, and durability, often noting that items last for years without tarnishing, even with daily wear. Many appreciate the ability to personalize jewelry and find the items to be well-made and beautiful, making them perfect for gifts or personal collections. The customer service is frequently highlighted as exceptional, with many people receiving prompt and helpful assistance, even for issues like expired vouchers or broken items. Reviewers also commend the fast delivery and attractive packaging, contributing to an overall positive purchasing experience. However, some customers experienced issues with orders taking an unexpectedly long time to arrive, especially for personalized items, with some waiting months for delivery. A few other people also felt that the quality of certain products, particularly chains and initials, felt cheap or that items like bangles lost stones or tarnished despite being advertised as tarnish-free. Additionally, some reviewers reported dissatisfaction with customer service regarding delayed orders or when items broke just outside the warranty period.

What people talk about most

Product

Customers generally express satisfaction with the product, frequently praising the high quality, beautiful... See more

Quality

Customers consistently note positive experiences with quality, often describing items as beautiful,... See more

Delivery service

People report positive experiences with delivery service, often highlighting fast dispatch and quick delivery... See more

Order

Users describe ambiguous interactions with order, with many customers finding the ordering process easy and... See more

Customer service

Consumers find customer service to be ambiguous, with many reporting excellent experiences where issues were... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Ordered an initial charm and an initial pendant. Both super gorgeous and well made. They are such a gorgeous buy and well worth investing in as a staple that you can stack and wear with other accessor... See more

Rated 5 out of 5 stars

Great products and great customer service too. After countless purchases I can say this is probably my favourite company all round. Advertisement is accurate, their items truly last, one particular ne... See more

Rated 5 out of 5 stars

The service i have received has been amazing. I ordered a memorial necklace for my daughter as I have terminal cancer. They are giving me a free painting and cream tea day after hearing my story. I... See more

Rated 5 out of 5 stars

I ordered a signet ring with the birth stone of my dad who passed away, and another stone for my mum. The ring itself was absolutely beautiful and it was a little piece of my dad I could keep with me!... See more


Company details

  1. Jewelry Store
  2. Watch Store

Written by the company

Focused on becoming the go-to brand for beautiful, high-quality personalised jewellery and accessories, Abbott Lyon was founded in 2015 by a talented team of individuals with a passion for affordable luxury. Designed in-house by our teams in Bath and London, our brand has found loyal fans around the world, and we’re beloved for our bespoke designs, super desirable styles and special shopping experience.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

33K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 99% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I absolutely love my new anklet from

I absolutely love my new anklet from
Abbott Lyon! It fits me perfectly considering I have chunky ankles. It’s also very strong! I have caught it a couple of times and it is very durable! I have also been to the spa with it and it hasn’t tarnished at all! 10/10!

13 June 2026
Unprompted review
Rated 5 out of 5 stars

Lovely product

It was easy to order, the item has arrived and looks exactly like the picture, it suits my needs perfectly which is a gift for my long time friend’s 60th birthday. I paid for the special packaging which is gorgeous. I would recommend doing this if it’s for a gift.

1 June 2026
Unprompted review
Rated 5 out of 5 stars

Excellent jewellery

Excellent jewellery. My lovely clover necklace has been tested in the sea and on the beach, and it still looks gorgeous. The quality is superb and it doesn’t tarnish.

11 June 2026
Unprompted review
Rated 5 out of 5 stars

Customer service is amazing

Customer service is amazing, go above and beyond for customers. I requested a donation to raise money for Asthma+Lung UK as I’m running the London Maratjon and the team was so supportive and helpful and donated a generous donation. I couldn’t thank them enough. I’ve also ordered from the company in the past and the gifts and jewellery they offer is amazing quality and honestly well worth every penny.

10 June 2026
Unprompted review
Rated 5 out of 5 stars

I love abbot Lyon there is something…

I love abbot Lyon there is something for every occasion whether it’s a gift for a loved one or a treat for yourself! It’s so good for the price , the quality is amazing and doesn’t tarnish or go bad after a while I love it!

13 June 2026
Unprompted review
Rated 5 out of 5 stars

Been using Abbott Lyon jewellery for a…

Been using Abbott Lyon jewellery for a while and I’m obsessed with their collection and pieces. Love the fact that they are tarnish free and can wear them on water without having to think twice.

10 June 2026
Unprompted review
Rated 5 out of 5 stars

Beautiful peace

Delivery took 2 days, outstanding as always. I received my eternity ring and was blown away with how elegant it is. The photos were beautiful but reality was something else.

5 June 2026
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look