Aab Reviews 219

They’re nice for a while but then get ruined quickly like the fabric stains and even tho they are fashiony sometimes it doesn’t look as good as the pictures. They are soooo expensive too, I mean their hijabs are really nice and some items are very nice, but if you want to spend your money on long-lasting stuff then I wouldn’t recommend this. However they are pretty just not the best and sometimes they are not applicable to wear.

Excellent quality I do shopping 🛍 from aab because there Abaya s and maxi dresses are very very nice and comfortable and there hijab are very good quality and comfortable and very good size. I love everything from aab. Quality is really good .thank you 😊 to Aab.

Customer service sucks. Didn’t even offer me a discount on my next order when I didn’t receive my package. They didn’t give me a choice for it to be delivered in a safer place or pick up. It got stolen, answered their customer service was not very friendly. No compassion at all. You would think as a company run by muslims, they’ll be more compassionate towards their customers. But not they weren’t. ZERO compassion. My items that I ordered from them just got stolen because their delivery service is very bad and they didn’t even bother to offer other alternatives. 🙄 Don’t order here.

I feel this company only bother to refund if you question it. I was notified they had received my return and should wait up to 14 business days for the refund to show in my account. 16 days later it still wasn't there. I emailed in and received a reply soon after saying they will refund my money. I have to say the response was quick but I shouldn't have had to email in in the first place. This has happened nearly every single time I have retuned something.
Nice fabrics but ordering and especially returning is such a pain that I am unlikely to be placing any orders in future.

I have just received my order abaya and omg the Quality of the abaya was is so poor and cheap for £60 it’s only Worth £15 if that pleas if u are going to Price something at that price make sure it’s of a quality material and made so disappointed will not be ordering from this website again deceiving customers with the quality of your product

If I could give 0 stars I would. I ordered 8 jersey hijabs and the white labels on each one was sewn on very tightly making it very hard to remove. Each time I tried to remove I was left with a huge hole in each one.
I emailed , telephoned and used their web chat and chased them 5 working days later before they responded.
The customer advisor was extremely rude and kept shouting me down when I tried to explain the issue.
Will never purchase from them again. To other customers, only order jersey hijabs if you are happy to leave the ugly white label on which I was told was a personal preference whether to remove or not! I personally think a hijab looks better without the visible label.
A very costly lesson learnt.

I have been shopping and wearing Aab for nearly a decade, my wardbrode is almost completely just Aab from day time outfits to special occasion. I would have given it a 4 star but, a worthy 5 star because any time I have had an issue the wonderful customer service lady Farheen (sorry if spelt incorrectly) has always resolved my issues immediately. A loyal customer for many many years ahead.

I have purchased numerous abayas from aab and never previously complained when I had issues with size and even stitching (chest pockets not evenly spaced). The return policy always kept me in check as spending 39 dollars to return an item was ludicrous.

Recently, I made an order and the issue was with the extreme sheerness of the item and I decided that, being a loyal customer, I would reach out and tell them that the description needs a change and that I need a creative solution that doesn't involve paying 39 dollars for a return. I feel especially justified in this because the description was misleading and the entire point of the clothing is to be modest.

I was belittled and told it was meant to be worn with something under it (which is obvious because it is an open kimono style - Do they really think I am planning to wear it naked?) The model isn't wearing full sleeves under the item but it doesn't appear see-through in the photos.

Anyway, they have not offered any solutions nor taken the onus upon themselves. They need better descriptions and better customer service.

Edit: Yes, since this complaint was made on this forum, I was given a 30% refund and was unable to return the abaya for a full refund. This discount came after reaching out for weeks with probably 10+ conversations and attempts to get resolution. I am grateful that I received some type of compensation and disturbed by the lengths I had to go to in order to get it. The return policy needs revision. Thank you for not giving nothing and please strive for better.

I have been a customer of aab for many, many years now...
They always have the most beautifully designed clothing and have great length and size choices.

Samamiah shipping are worst shipping company to Ghana, they have poor customer service and will not give you the right information regarding your shipment. I will not use them again

From seeing my elder sisters and my mother wear Aab's abayas for the past 10 years, Aab soon became a staple brand in my own everyday wardrobe as well as our occasion wear for almost 7 years since I began to dress modestly. Their shade range, designs and fabrics are beautiful and comfortable to wear all year round. I have found that when wearing anything from Aab you'll soon find others around you no matter how old they are in age eagerly wanting all the same Aab hijabs and outfits as you! Their clothing is so elegant that people who otherwise may not have worn abayas or modest clothing in their past years, now enjoy wearing Aab's clothing especially after seeing how elegant Aab's clothing will make you look and feel. Aab's values towards sustainability in clothing have been so refreshing that one can really appreciate their craftsmanship in each piece that is meant to last years. They really are a classic brand amongst myself, my mother and my sisters and I can't wait to introduce my nieces to their own Aab collection as they grow up, they will have beautiful clothing from Aab that's for sure!

Beautiful clothes of good quality that stand out in a crowd.

I have shopped at aab for many years. I love their unique pieces and have always been complimented when wearing their pieces

Spoke to a very friendly young lady called Farhin she was great in sorting my issue out with ease and clear communication her mannerisms and politeness was of really quality really good company to deal with

If there was an option for zero stars I would have chosen that option.
Disgusting customer service, it’s actually non existent.

The maxi dress I ordered on 27 Feb 2024, arrived damaged with a broken zip. I contacted Aab once I had received my item on 2 March 2024 and also submitted photos of the broken zip. Almost 1 week on and I have still not heard back from them.

After spending £115 I would expect some sort of acknowledgement.
The return costs range from £4.45 to £8 which is ridiculous in itself. I ended up keeping the dress and paying extra for a new zip as I would have had to pay £8 for a return.

I will not be buying from Aab ever again and I strongly advise those reading my review to think twice before placing an order.

Lovely designs 👌 Always love scrolling through their website. I've never encountered a problem with this company.

I have been a loyal customer to aab for nearly 10 years since they had even opened. Upon till recently I have noticed a change in their deliverance for customers. My last order was incorrect and this current order has just been a nightmare. I never received the order and had to contact royal mail myself after numerous emails and calls to aab and no luck.
When aab did respond they said they are liasing with royal mail, when speaking to royal mail they said that aab had not even contacted them!
Finally after many attempts I get through someone over the phone I actually lost my cool because she was being very rude and then after a short while she actually said she will not issue my refund because of the way I spoke to her??? Honestly I was appalled, my order never arrived and on top of it they weren't responding to any of WhatsApp messages and emails and then I get a respond I won't receive a refund.
I am still waiting for a refund and a response.
Honestly guys I have been ordering from aab for years they don't even care about a loyal customer. My advice would be to stay away. I never write bad reviews but this customer service has been absolutely ridiculous.

AVOID!!!!!
Outfits I ordered were absolutely awful, rubbish, cheap quality fabric and poor fitting. Returned my items only to have to keep chasing up customer services for a refund for the past 2 months, who you can’t get through to because the line is dead, emails and WhatsApp they don’t reply to. Had to get PayPal to step in and deal with this. Never would I purchase again. Definitely do not recommend. Bad quality products, disgusting poor non existent customer service.

Awful customer service, I received an order with a dirty old sock wrapped up in one of the dresses. It was clearly an old return that they decided to ship out to me absolutely disgusting!!! Customer service were so hard to get hold of, it’s like they don’t exist, no one picks up the phone ever.
Also their 14 day refund policy is a joke! And you have to keep chasing them to get your refund otherwise they won’t bother.

Unfortunately not the greatest of clothing, it starts to bobble, after one wear , also returns takes around a month and a half, which is unacceptable