1st Class Medical Reviews 175

TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 112 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently highlight the staff for their exceptional helpfulness, patience, and extensive knowledge regarding the products. Many people appreciate the personalized approach, noting that representatives take the time to understand individual needs and budgets, guiding them to suitable selections without pressure. The customer service is consistently praised for being professional, kind, and efficient, making the overall experience smooth and stress-free for many. However, some people were dissatisfied with the product reliability and the service received after purchase. Specific concerns included products malfunctioning shortly after purchase, issues with batteries not lasting as advertised, and difficulties with warranty claims or repairs. Some customers also mentioned problems with communication, such as not receiving promised invoices or having to repeatedly explain issues due to a lack of record-keeping.

What people talk about most

Staff

Reviewers mention positive feedback about staff. Customers consistently praise the staff for being... See more

Product

Clients share ambiguous opinions on product. Many customers praise the product knowledge of sales... See more

Customer service

Customers consistently note positive experiences with customer service. Many reviewers praise representatives... See more

Service

Customers had ambiguous experiences with service. Many reviewers praised the helpfulness and knowledge of... See more

Price

Consumers find price to be ambiguous, with some reviewers feeling that products are overpriced, citing high... See more

Reviews shaping this summary

Rated 5 out of 5 stars

After 2 days of research into portable oxygen devices, the conclusion was nothing on Amazon gave me all the features I was looking for. Then internet searches revealed only a handful of devices that... See more

Rated 5 out of 5 stars

Josh was my original contact his expertise concerning these concentrators stopped me from making a vary bad choice . The female agent that actually took my order was great…. She helped me get a grea... See more

Rated 5 out of 5 stars

Jake is an excellent representative. We had a lot of technical difficulties and took a lot of time and patience to complete our transaction. He was patient and kind during the process. He answered... See more

Rated 5 out of 5 stars

Brett Carlson was very helpful. I just need oxygen at night and need something portable because I dog sit at other peoples houses and occasionally travel. My concentrator is too big and heavy to use... See more


Company details

  1. Medical Equipment Supplier
  2. Hospital Equipment and Supplies Store
  3. Medical Equipment Manufacturer
  4. Medical Supply Store

Information provided by various external sources

1st Class Medical is the world's largest distributor of portable oxygen concentrators! We are an authorized dealer for every major manufacturer.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

175 reviews

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Rated 5 out of 5 stars

Jake is an excellent representative

Jake is an excellent representative. We had a lot of technical difficulties and took a lot of time and patience to complete our transaction. He was patient and kind during the process. He answered all of our questions. We were frustrated but he was very helpful and kind. Wonderful customer service 👏

11 February 2026
Unprompted review
Rated 5 out of 5 stars

Chris was very polite and professional

Chris was very polite and professional, yet didn’t hesitate to make sure to answer any and every question I had and made sure I understood what I asked! I certainly appreciated his patience with me, which required a lot on his part!!! You need more people like him!!!!

29 January 2026
Unprompted review
Rated 5 out of 5 stars

Emily Brimhman

Emily Brimhman made this experience rest all around. She was knowledgeable of the products, patient and so very kind.

27 December 2025
Unprompted review
Rated 5 out of 5 stars

Keaton is the salesman that helped me…

Keaton is the salesman that helped me on several phone calls answering questions and explaining everything to me about the unit I just purchased from 1st Class Medical. Keaton was very knowledgeable about the product, answered all my questions and explained all the detail of this package.

I will recommend Keaton to anyone I know looking for a smaller unit. He was very polite, did not push me on my decision, waited for me to think about what is was that I really needed.

Thank you Keaton for all your help and explaining the warrant to me. I feel I will be in great hands any time I need help.

Than you,
Beverly A.Phillips

26 December 2025
Unprompted review
Rated 5 out of 5 stars

Easy Peasy

Chris was no- bullshit, straightforward and helpful, letting me know all I needed to know in minutes. A nice guy, too.

5 December 2025
Unprompted review
Rated 5 out of 5 stars

Emily

Emily, the representative who took care of us, took very special care of us and went above and beyond to make us as comfortable as possible and we are very happy. We will highly recommend her to others.

28 November 2025
Unprompted review

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