1st Class Medical Reviews 174

TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 110 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for their exceptional helpfulness, patience, and extensive product knowledge, making the purchasing process smooth and stress-free. Many people highlight the excellent customer service, appreciating the personalized approach and clear explanations provided by representatives who genuinely care about their needs. However, some people were dissatisfied with the product and service, citing issues with product reliability, such as units malfunctioning shortly after purchase or batteries not performing as advertised. There were also concerns about pricing discrepancies and unexpected additional costs for accessories or repairs, with some customers feeling that the company prioritized technicalities over providing functional medical equipment.

What people talk about most

Staff

People report positive experiences with staff, consistently praising their knowledge, helpfulness, and... See more

Product

Consumers find product to be ambiguous, with some praising the knowledge of staff in helping them select... See more

Customer service

Reviewers highlight positive aspects of customer service. Many customers praise the helpfulness, patience,... See more

Service

Customers had ambiguous experiences with service. Many reviewers praised the helpfulness and knowledge of... See more

Price

Reviewers mention ambiguous feedback about price. Some customers found good value, with agents helping them... See more

Reviews shaping this summary

Rated 5 out of 5 stars

After 2 days of research into portable oxygen devices, the conclusion was nothing on Amazon gave me all the features I was looking for. Then internet searches revealed only a handful of devices that... See more

Rated 5 out of 5 stars

Josh was my original contact his expertise concerning these concentrators stopped me from making a vary bad choice . The female agent that actually took my order was great…. She helped me get a grea... See more

Rated 5 out of 5 stars

Jake is an excellent representative. We had a lot of technical difficulties and took a lot of time and patience to complete our transaction. He was patient and kind during the process. He answered... See more

Rated 5 out of 5 stars

Brett Carlson was very helpful. I just need oxygen at night and need something portable because I dog sit at other peoples houses and occasionally travel. My concentrator is too big and heavy to use... See more


Company details

  1. Medical Equipment Supplier
  2. Hospital Equipment and Supplies Store
  3. Medical Equipment Manufacturer
  4. Medical Supply Store

Information provided by various external sources

1st Class Medical is the world's largest distributor of portable oxygen concentrators! We are an authorized dealer for every major manufacturer.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

174 reviews

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Rated 5 out of 5 stars

Home bound without oxygen

I called first class medical about repairing or replacing an oxygen concentrator. I talked with Jake about the problem and he helped me decide what to replace. He is very knowledgeable and very helpful and a great resource for the company.

19 March 2026
Unprompted review
Rated 5 out of 5 stars

Fast

Fast, informative, friendly, speaks clear, polite, not pushy. That’s Lorenzo.

8 March 2026
Unprompted review
Rated 5 out of 5 stars

1st Class Service!

Emily was great! I appreciate her honesty, patience, knowledge of the company’s products & services, and overall excellent customer care.

6 March 2026
Unprompted review
Rated 5 out of 5 stars

Efficient transaction

Jake was very informative about the product and the warranty. He took the time to explain everything and had much patience when my HSA card wouldn’t work and waited until we were able to find a different payment option. He was knowledgeable and courteous. My husband and I are satisfied that we made the right choice calling your company.

5 March 2026
Unprompted review
Rated 5 out of 5 stars

Great customer service from Manuel.

Manual was thorough and answered all my questions professionally. Gave me advice on all deals with discounts that were available. He made sure I was happy and understood the product and everything that I would be receiving. Also my complete payment.

2 March 2026
Unprompted review
Rated 5 out of 5 stars

Josh worked with me over several days…

Josh worked with me over several days and did it with no pressure which I very much appreciated. When spending that much money he gave me the time to research the product along with others. It was a pleasure working with him, now I can breathe easier! Thank you Josh.
Lindsey Fish
Davis, CA

26 February 2026
Unprompted review
Rated 4 out of 5 stars

Collin was great in asdisting us with…

Collin was great in asdisting us with getting a new ocygen machibe for my mom he even took the previous machine she brought thru them and bought it back a good experience si far however machine was not delivered over night like they promised

18 February 2026
Unprompted review
Rated 4 out of 5 stars

Sold in my best interests, more like a friend than a salesperson

Anthony was kind and compassionate to my personal needs. He answered all of my questions without hesitation. He showed curiosity and explained everything to me. I’m Thankful for his professionalism and a good salesman, although he spoke with me as a friend . He assisted me with the purchase of a portable oxygen concentrator that works in MY best interests. There was NO high pressure salesman at all and it’s high pressure salespeople that ruins a lot of sales in this day and time. Thank You, Tony for your genuine concern for me.

10 February 2026
Unprompted review
Rated 5 out of 5 stars

Jake is an excellent representative

Jake is an excellent representative. We had a lot of technical difficulties and took a lot of time and patience to complete our transaction. He was patient and kind during the process. He answered all of our questions. We were frustrated but he was very helpful and kind. Wonderful customer service 👏

11 February 2026
Unprompted review

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