1pMobile Reviews 

19,960
TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Considering 1,528 reviews, reviewers had a great experience with this company. Customers frequently highlight the excellent value for money and affordable pricing, noting significant savings compared to previous providers. Many people appreciate the seamless transfer process when switching networks, finding setup and account management easy. The service quality, including network coverage and data speeds, is consistently praised as being on par with or better than major providers. However, some customers noted significant difficulties with customer service, reporting unresponsiveness to emails and phone calls, or unhelpful chatbot interactions. A few others also felt that network reception was poor in certain areas, with some experiencing worsening signal quality or a lack of 5G service.

What people talk about most

Service

Users describe positive interactions with service, often highlighting excellent coverage and voice quality,... See more

Price

Consumers generally find the pricing to be very competitive and affordable, with many noting significant... See more

User experience

Reviewers highlight positive aspects of user experience, with many finding the setup process for SIMs and... See more

Value for money

Clients share positive opinions on value for money, with many reviewers highlighting significant savings and... See more

Customer service

People report ambiguous experiences with customer service, with many expressing significant dissatisfaction.... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The connectivity is just as good as EE but the cost is considerably less and European roaming is included as standard. The transfer was seamless. I would have given 5 stars but I think 1p mobile coul... See more

Rated 4 out of 5 stars

I'm new to 1pMobile and so far I've been impressed with the value offered. I'm a light user and don't need massive data bundles. It's good that there are still networks out there that cater for people... See more

Rated 4 out of 5 stars

I changed from my existing provider to 1PMobile mainly because I wanted to use the EE network, which has better coverage in rural areas, but I didn't want to pay the EE price. The transfer, includin... See more

Rated 4 out of 5 stars

Mobile service is great, the same as my previous EE contract but better price and roaming included. No complaints with the mobile service so far. Would be 5 stars if the 1p website was more stable as... See more


Company details

  1. Mobile Network Operator

Written by the company

We were formed with the purpose of providing a straightforward mobile tariff that offers great value for money to low and medium phone users. It's our mission to provide low cost calls, texts and data without asking people to commit to lengthy contracts or buy restrictive bundles which can lead to additional charges. With no contract to sign, no credit checks and the option of keeping your number, we are on a quest to save you money by offering the UK's cheapest PAYG mobile tariff.


Contact info

4.2

Great

TrustScore 4 out of 5

20K reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 2% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.2

All reviews

(19,960)

1,509 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Easy

It was such an easy transition from my previous provider to 1p mobile. They took care of everything and kept me informed every step of the way.

17 March 2026
Unprompted review
Rated 5 out of 5 stars

£6 well spent!

Ordered this sim for my sons watch it was easy to set up and easy online account management, only £6 per month bargain!

7 March 2026
Unprompted review
Rated 5 out of 5 stars

Superb service and excellent value for…

Superb service and excellent value for money. I am so pleased I discovered Penny Mobile after my previous operator let me down. Customer service staff very helpful and sorted out a query I had immediately without any fuss or redirection. 5 stars very well deserved.

27 March 2026
Unprompted review
Rated 5 out of 5 stars

Haven't got a bad word to say

Haven't got a bad word to say, except for I don't like the name 1p, service has been fantastic. I would go as far as to say it's the best mobile virtual network!

6 March 2026
Unprompted review
Rated 5 out of 5 stars

1p an excellent move …

It was really easy to move from my old supplier the instructions about when the move was taking place were very clear it made for an easy move thank you.

14 March 2026
Unprompted review
Rated 5 out of 5 stars

Great network

I've experienced no difference in signal, since swapping from my full ee contract. Everything has gone extremely smoothly since switching, and I'm saving money. Great overall, thank you.

27 March 2026
Unprompted review
Rated 5 out of 5 stars

1pMobile A1 Experience

The process of changing over to 1pMobile was so easy. I changed due to the telephone coverage with my previous network being shocking, with 1pMobile I have crystal clear telephone and 5G everywhere in my area, fantastic.

1 March 2026
Unprompted review
Rated 4 out of 5 stars

A good start

I changed from my existing provider to 1PMobile mainly because I wanted to use the EE network, which has better coverage in rural areas, but I didn't want to pay the EE price.
The transfer, including the all-important porting across of my existing number, was very smooth.
I have not had a problem so I have not tested customer service, and I only have 2 weeks experience of 1pMobile, so I only give 4-stars at this stage. But so far my experience has been perfect.

10 March 2026
Unprompted review
Rated 5 out of 5 stars

Wow ! Excellent coverage/data speeds and customer service

Wow ! ... having been an O2 customer with poor coverage and experiencing poor/no data when there is coverage and poor/dishonest customer service, 1P Mobile is a breath of fresh air.
1P Mobile has Superb coverage with decent data speeds and an outstanding customer service and all at a reasonable price.
O2 did attempt to convince me otherwise with a cheaper deal after I'd requested my PAC, but with such a poor/congested network and awful/dishonest customer service, it was an easy decision to move to 1P Mobile.
SIM arrived 2 days after ordering (as promised) , SIM activated within half an hour, number ported the next day and here we are.
Excellent all round...thoroughly recommended.

26 March 2026
Unprompted review
Rated 4 out of 5 stars

Going well so far. Hoping for a 1pMobile phone app soon!

I'm new to 1pMobile and so far I've been impressed with the value offered. I'm a light user and don't need massive data bundles. It's good that there are still networks out there that cater for people like me. As long as they don't alter the terms and conditions or bump up prices then I'll be hanging around! Just wish there was a 1pMobile phone app as logging in via a browser is less convenient, especially when it logs you out automatically even if you tick the box to stay logged in!

26 March 2026
Unprompted review

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