1pMobile Reviews 

19,959
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Considering 1,555 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent value for money, highlighting significant savings and straightforward pricing with generous data allowances. The transition process, including number porting and setup, is frequently described as smooth and easy. Many also commend the service quality, noting reliable network coverage and speeds comparable to major providers, ensuring a positive user experience. However, some customers also noted mixed experiences with customer service. While many found support staff helpful and outstanding, others reported difficulties reaching them, unhelpful chatbot interactions, or issues with account access. A few users also mentioned inconsistent signal or network performance in certain areas, despite the generally strong coverage.

What people talk about most

Service

People report positive experiences with service, often highlighting improved coverage and faster internet... See more

Price

Customers consistently note positive experiences with price, often describing it as cheap, competitive, and a... See more

User experience

Clients share positive opinions on user experience, with many finding the setup process, such as SIM... See more

Value for money

Reviewers highlight positive aspects of value for money, with many praising the excellent coverage and... See more

Customer service

Customers had ambiguous experiences with customer service, with many expressing significant dissatisfaction.... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I'm new to 1pMobile and so far I've been impressed with the value offered. I'm a light user and don't need massive data bundles. It's good that there are still networks out there that cater for people... See more

Rated 4 out of 5 stars

I changed from my existing provider to 1PMobile mainly because I wanted to use the EE network, which has better coverage in rural areas, but I didn't want to pay the EE price. The transfer, includin... See more

Rated 4 out of 5 stars

Mobile service is great, the same as my previous EE contract but better price and roaming included. No complaints with the mobile service so far. Would be 5 stars if the 1p website was more stable as... See more

Rated 4 out of 5 stars

I am using this for the last few weeks. Overall, it is working fine but only with 4G connection. I haven't received any 5G service in my phone during this whole period. I live in London and I have to... See more


Company details

  1. Mobile Network Operator

Written by the company

We were formed with the purpose of providing a straightforward mobile tariff that offers great value for money to low and medium phone users. It's our mission to provide low cost calls, texts and data without asking people to commit to lengthy contracts or buy restrictive bundles which can lead to additional charges. With no contract to sign, no credit checks and the option of keeping your number, we are on a quest to save you money by offering the UK's cheapest PAYG mobile tariff.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

20K reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 2% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.3

All reviews

(19,959)

1,508 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Very confusing pricing structure

Very confusing pricing structure. I was with them for just over a month on what I thought was a £15/50gb a month plan...I spent over £61 in that time...not sure how though partly the issue was 1p treating Ireland as a foreign country when other people companies don't (living in Northern Ireland a lot of of time is spent in the south). (Was previously with Sky on their 40gb month deal and NEVER used more data.)

1 March 2026
Unprompted review
Rated 5 out of 5 stars

Excellent value and signal what more could you ask for!

My Dad is so pleased with his 1p mobile sim. His previous network had no signal in his house and had to go outside to make a call.. not helpful if you are elderly, not feeling well and its raining. He now can get signal anywhere in his bungalow and it has improved his experience of mobile phones enormously. Thank you. If my network let's me out of the last few months of my contract I will certainly be joining 1p!

.

28 March 2026
Unprompted review
Rated 5 out of 5 stars

Easy

It was such an easy transition from my previous provider to 1p mobile. They took care of everything and kept me informed every step of the way.

17 March 2026
Unprompted review

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