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123.ie Reviews 

2,251
•
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Considering 399 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the helpful and professional staff, noting that managing policies and getting quotes is fast, smooth, and entirely straightforward. Consumers also deeply appreciate the competitive pricing options and the user-friendly online platform, which makes browsing and setting up cover very easy. Some reviewers were not happy with communication issues, slow response times, and frustrating delays when trying to resolve claims or receive essential documents. A few other people also felt that certain renewal prices were unexpectedly high or experienced unexpected difficulties with policy changes and customer support.

What people talk about most

Price

Users describe ambiguous interactions with price, as opinions are heavily divided regarding the value... See more

Service

Reviewers highlight positive aspects of service, praising the fast, professional, and hassle-free experience... See more

Staff

Consumers find staff to be exceptionally helpful, professional, and friendly, making the process easy to... See more

Customer service

Customers had positive experiences with customer service, often highlighting prompt responses and helpful... See more

User experience

Customers consistently note positive experiences with user experience, highlighting the straightforward and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

In fairness they put my two daughters on the policy who are learner drivers without a load of paperwork. It is expensive though and they only get to practice on weekends if they aren’t working as they... See more

Company replied

Rated 5 out of 5 stars

Arranging my motor insurance with you took a little longer to effect that my experience with other brokers. However, at the end of the day it was well worth it as the cover provided was exactly as... See more

Rated 5 out of 5 stars

To be honest it's nice to talk to a human,not a computer generated voice.The people I spoke to on 123.ie were very courteous, polite and professional. It was much appreciated and I would definitely co... See more

Company replied

Rated 5 out of 5 stars

I have had to call 123.ie Insurance after making a mistake renewing my elderly Fathers Insurance online. I got speaking to an agent, his name was either Dean or Dane(sorry I didn't catch it). All I ca... See more

Company replied


Company details

  1. Insurance Company
  2. also in
  3. Auto Insurance Agency
  4. Health Insurance Agency
  5. Home Insurance Agency
  6. Personal Insurance Company
  7. Travel Insurance Company

Written by the company

123.ie launched in 2002 as the first company in Ireland offering insurance online. We've grown to become a one-stop-shop for all your insurance needs, offering Home, Car, New Driver, Travel, Health and Life Insurance cover. And, at 123.ie, we’re always trying for better - from improving our website, our products and services, trying to better our customer service, trying to better the insurance category! We don’t always get it right but that doesn’t stop us from striving for better. Customers love our offer of up to 20% off new car insurance policies online but they also tell us they really like our friendly staff, the ease of buying online with us and how nice our Rewards program is too.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

2K reviews

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4.4

All reviews

(2,251)

349 reviews in the last 12 months

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Rated 5 out of 5 stars

5*'s to 123.ie

Hi Guys, great customer service & was cheapest for my car insurance last time ...emails regarding new insurance types etc

27 July 2026
123.ie logo

Reply from 123.ie

Hi Karl, thank you for taking the time to provide your feedback. This is great to hear. -CB

Rated 5 out of 5 stars

Excellent company to deal with have…

Excellent company to deal with have been with them for car and home insurance for many years

22 August 2025
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Reply from 123.ie

Hi Marie, we are delighted to hear this. Thank you for taking the time to provide your feedback. -CB

Rated 5 out of 5 stars

Everything was great and went smoothly…

Everything was great and went smoothly from starting the quote until got the paperwork. So nothing to say bad about 123.ie

18 July 2026
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Reply from 123.ie

Hi Marian, it's great to hear you are happy with our service. Thank you for taking the time to provide your feedback.-CB

Rated 1 out of 5 stars

Tried to get new car insured but 123…

Tried to get new car insured but 123 closed at 12 on Saturday.Useless!!!

18 July 2026
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Reply from 123.ie

Hi John, thank you for taking the time to leave your feedback, we appreciate this. We do close at 12pm on a Saturday however we do have options to make these changes online through our My123 portal. If you would like me to arrange a callback to run through setting this up with you please pop us an email to Info@123.ie and I can arrange this for you. -CB

Rated 1 out of 5 stars

Terrible and shocking sent me a Premium

Terrible and shocking sent me a Premium
Double the market Price...And over €200 more than previous Year...extortion

1 July 2026
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Reply from 123.ie

Hi Angelia, thank you for taking the time to provide your feedback. If you would like to discuss this further you can pop us an email to Info@123.ie and I can then arrange a callback for you to discuss. -CB

Rated 5 out of 5 stars

Very pleased with 123.

Very pleased with 123.
Professional, friendly & prompt.
Excellent value for money.
10/10 would recommend to a friend.

15 July 2026
123.ie logo

Reply from 123.ie

Hi Linda, thank you for taking the time to leave your feedback. We are delighted to hear this. -CB

Rated 5 out of 5 stars

Very good personal service when I…

Very good personal service when I needed to change my car.
Also policy is v good value. Additionally drivers added with no charge.
I wouldn’t hesitate in recommending you to my friends

14 July 2026
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Reply from 123.ie

Hi Kevin, thank you for providing your feedback. We are delighted to hear you are happy with our service and would recommend us. -CB

Rated 5 out of 5 stars

Don’t buy insurance without checking 123.ie

I like to shop around for my insurance so I know I’ve got the best deal, 123.ie offered the best price by far, the overall inclusions made me feel like I was getting it at a steal, and the staff I spoke to were so supportive and helpful.

11 July 2026
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Reply from 123.ie

Hi Kathy, thank you for taking the time to provide your feedback. We are delighted to hear you are happy with our service. -CB

Rated 5 out of 5 stars

Competitively priced

Competitively priced, great cover, Very helpful on the phone. Would definitely recommend

10 July 2026
123.ie logo

Reply from 123.ie

Hi Aoife, thank you for your feedback. We are delighted to hear this. -CB

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