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123.ie Reviews 

2,215
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Looking at 512 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the friendly, professional staff members who make updating policies, switching cars, and handling everyday inquiries exceptionally easy, quick, and stress-free. Many individuals also highlight the competitive pricing structure and appreciate how simple it is to navigate the website for securing great insurance quotes. However, some customers also noted significant frustration regarding unexpected and steep price increases when their annual policies came up for renewal. A few people additionally experienced frustrating communication delays, mentioning difficulties receiving prompt callbacks or timely updates from support representatives when needed.

What people talk about most

Price

People report ambiguous experiences with price, reflecting a wide split in customer satisfaction. Many... See more

Service

Customers consistently note positive experiences with service, highlighting professional, helpful, and... See more

Staff

Clients share positive opinions on staff, noting that representatives are consistently friendly, courteous,... See more

Customer service

Users describe positive interactions with customer service, highlighting quick information, helpful... See more

Website

Reviewers highlight positive aspects of website, describing the online system as straightforward, easy to... See more

Reviews shaping this summary

Rated 4 out of 5 stars

In fairness they put my two daughters on the policy who are learner drivers without a load of paperwork. It is expensive though and they only get to practice on weekends if they aren’t working as they... See more

Company replied

Rated 5 out of 5 stars

I have had to call 123.ie Insurance after making a mistake renewing my elderly Fathers Insurance online. I got speaking to an agent, his name was either Dean or Dane(sorry I didn't catch it). All I ca... See more

Company replied

Rated 5 out of 5 stars

To be honest it's nice to talk to a human,not a computer generated voice.The people I spoke to on 123.ie were very courteous, polite and professional. It was much appreciated and I would definitely co... See more

Company replied

Rated 5 out of 5 stars

Great price, easy and quick setup of the first policy, staff very friendly and helpful in changing policy details when I upgraded my car (I even got a refund from the original policy) Sincerely recom... See more

Company replied


Company details

  1. #9 of 10 best companies in Insurance Company
  2. #8 of 8 best companies in Auto Insurance Agency
  3. #1 of 1 best companies in Health Insurance Agency
  4. #6 of 6 best companies in Home Insurance Agency
  5. #4 of 4 best companies in Personal Insurance Company
  6. #2 of 3 best companies in Travel Insurance Company

Written by the company

123.ie launched in 2002 as the first company in Ireland offering insurance online. We've grown to become a one-stop-shop for all your insurance needs, offering Home, Car, New Driver, Travel, Health and Life Insurance cover. And, at 123.ie, we’re always trying for better - from improving our website, our products and services, trying to better our customer service, trying to better the insurance category! We don’t always get it right but that doesn’t stop us from striving for better. Customers love our offer of up to 20% off new car insurance policies online but they also tell us they really like our friendly staff, the ease of buying online with us and how nice our Rewards program is too.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

2K reviews

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4.4

All reviews

(2,215)

472 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Very easy to deal with and good value

Very easy to deal with and good value , also very easy to transfer insurance to another vehicle, highly recommended

22 June 2026
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Reply from 123.ie

Morning, thank you for taking the time to provide your feedback.-CB

Rated 5 out of 5 stars

To be honest it's nice to talk to a…

To be honest it's nice to talk to a human,not a computer generated voice.The people I spoke to on 123.ie were very courteous, polite and professional. It was much appreciated and I would definitely contact them when my insurance needs renewing again.

21 June 2026
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Reply from 123.ie

Thank you for taking the time to provide your feedback Ronald, this is great to hear. -CB

Rated 5 out of 5 stars

I have been with 123.ie for years and…

I have been with 123.ie for years and find them very helpful and very competitive.
I also won 2 VIP concert tickets which was amazing and had completely forgotten thst I had entered their competition until I got the call the week before the concert.
Thank you 123.ie

20 June 2026
Unprompted review
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Reply from 123.ie

Hi Lisa, thank you for your feedback. I hope you enjoyed the concert. -CB

Rated 1 out of 5 stars

Shocking

The overall experience was shocking the length of time and the amount of times I had to resubmit my documentation to get my certificate was nothing but scandalous I got my insurance on the 27th of May and didn't receive my policy or insurance disk until the middle of June

19 June 2026
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Reply from 123.ie

Hi David, thank you for taking the tine to provide your feedback. I am sorry to hear you are unhappy with our service. If you would like to discuss this further please pop us an email to Info@123.ie with your details, I can then arrange a callback for you. -CB

Rated 5 out of 5 stars

Wonderful customer service and the…

Wonderful customer service and the person who looked after me was so professional ,also delighted with the renewal.

12 June 2026
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Reply from 123.ie

Hi Rita, thank you for taking the time to provide your feedback. This is great to hear. -CB

Rated 5 out of 5 stars

Great experience

Great experience, without any problems.
I got the car insurance for two years, good price. Fast response and resolve if I need some thing.

18 June 2026
Unprompted review
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Reply from 123.ie

Hi Andrei, thank you for your feedback. We are delighted to hear this. -CB

Rated 5 out of 5 stars

Competitive Pricing

Competitive Pricing, Easy Navigation thru website

15 June 2026
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Reply from 123.ie

Hi Maxine, thank you for taking the time to provide your feedback. This is great to hear. -CB

Rated 1 out of 5 stars

The company it's very bad don't give a…

The company it's very bad don't give a solution for sort any issues. Don't sort any accidents haved it and cheating the customers.

14 June 2026
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Reply from 123.ie

Hi Daniele, Thank you for taking the time to provide your feedback. I am sorry to hear you are unhappy with your experience. If you would like to discuss this further please pop us an email to Info@123.ie with your details and I can look in to this for you. -CB

Rated 5 out of 5 stars

As per the previous question

The online system worked really well. The price of the annual insurance was equal or better than other options. Uploading documents was easy and I received the disc quickly

13 June 2026
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Reply from 123.ie

Great to hear this Paul, thank you for your feedback. -CB

Rated 5 out of 5 stars

I won two tickets to see Kodaline in…

I won two tickets to see Kodaline in Malahide Castle. 123.ie competition tickets were to be sent out but haven't received them yet.???

10 June 2026
Unprompted review
123.ie logo

Reply from 123.ie

Hi there, can you pop us an email with your details to info@123.ie. I can then look in to this for you. -CB

Rated 5 out of 5 stars

Rang to get Foreign Use Extension for…

Rang to get Foreign Use Extension for over the allocated period and found the staff very helpful and also very knowledgeable also very good price

12 June 2026
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Reply from 123.ie

Hi Patrick, thank you for your positive feedback. This is great to hear. -CB

Rated 5 out of 5 stars

Extremely nice staff member

Extremely nice staff member . Good price .

11 June 2026
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Reply from 123.ie

Hi Liz, thank you for taking the time to provide your feedback. We are delighted to hear this. -CB

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