In fairness they put my two daughters on the policy who are learner drivers without a load of paperwork. It is expensive though and they only get to practice on weekends if they aren’t working as they... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I have had to call 123.ie Insurance after making a mistake renewing my elderly Fathers Insurance online. I got speaking to an agent, his name was either Dean or Dane(sorry I didn't catch it). All I ca... See more
Company replied
To be honest it's nice to talk to a human,not a computer generated voice.The people I spoke to on 123.ie were very courteous, polite and professional. It was much appreciated and I would definitely co... See more
Company replied
Great price, easy and quick setup of the first policy, staff very friendly and helpful in changing policy details when I upgraded my car (I even got a refund from the original policy) Sincerely recom... See more
Company replied
Company details
- #9 of 10 best companies in Insurance Company
- #8 of 8 best companies in Auto Insurance Agency
- #1 of 1 best companies in Health Insurance Agency
- #6 of 6 best companies in Home Insurance Agency
- #4 of 4 best companies in Personal Insurance Company
- #2 of 3 best companies in Travel Insurance Company
Written by the company
123.ie launched in 2002 as the first company in Ireland offering insurance online. We've grown to become a one-stop-shop for all your insurance needs, offering Home, Car, New Driver, Travel, Health and Life Insurance cover. And, at 123.ie, we’re always trying for better - from improving our website, our products and services, trying to better our customer service, trying to better the insurance category! We don’t always get it right but that doesn’t stop us from striving for better. Customers love our offer of up to 20% off new car insurance policies online but they also tell us they really like our friendly staff, the ease of buying online with us and how nice our Rewards program is too.
Contact info
123.ie Money Ltd., Intact House, Dundrum Town Centre, Sandyford Rd, Dundrum, Dublin 16, Dublin , Ireland
- (01) 524 6000
- info@123.ie
- www.123.ie
4.4
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from 123.ie
Hi Natalia, thank you for your feedback. We are delighted to hear you are happy with our service. -CB
Reply from 123.ie
Hi Przemyslaw, thank you for providing your feedback.-CB
Reply from 123.ie
Hi Petru, thank you for taking the time to provide your feedback. -CB
Good experience product and nice touch…
Good experience product and nice touch with bday coffee
7 June 2026
Reply from 123.ie
Morning, thank you for taking the time to provide your feedback. Glad to hear you enjoyed your birthday treat.-CB
So polite patient at times funny…
So polite patient at times funny amd.mae me feel real comfortable
27 April 2026
Reply from 123.ie
Thank you for taking the time to provide your feedback. -CB
Reply from 123.ie
Morning, thank you for providing your feedback. -CB
Reply from 123.ie
Good morning, thank you for your feedback. We are delighted to hear this. -CB
Reply from 123.ie
Thank you for taking the time to provide your feedback. We are delighted to hear this. -CB
Great value and quick response time.
4 June 2026
Reply from 123.ie
Hi Tom, thank you for your feedback, We are delighted to hear this.-CB
Reply from 123.ie
Great to hear this George, thank you for your feedback. -CB
Well I like the fact that there is…
Well I like the fact that there is always some at the end of the phone when I ring ..The price is a factor I am with 123 now for a good few years ..the service is all ways good staff are very friendly and polite
3 June 2026
Reply from 123.ie
Hi Sean, great to hear this. Thank you for your feedback. -CB
Communication from staff
Communication from staff, speed ,no.lagging around waiting on calls ,and overall really great people to deal with .
31 May 2026
Reply from 123.ie
Morning, thank you for taking the time to provide your feedback. Great to hear this. -CB
Changing my car insurance to another car
It took long for my car to be detected and registered.
Details of the car like name and model we're not correctly documented. This was repeated at 2 stages. Even when the provisional insurance had to be extended, despite my phone call, and that it was previously corrected.
Few hours before the provisional insurance expired, no one called me, I had to remind the company.
14 May 2026
Reply from 123.ie
Good morning, thank you for taking the time to provide your feedback. We appreciate this. -CB
Great customer service
I have had to call 123.ie Insurance after making a mistake renewing my elderly Fathers Insurance online. I got speaking to an agent, his name was either Dean or Dane(sorry I didn't catch it). All I can say is the customer service I received was 2nd to none. He sorted everything out for me and was so pleasant and nice the whole way through. Thank you.
2 June 2026
Unprompted review
Reply from 123.ie
Hi Olwyn, thank you for taking the time to provide your feedback. We are delighted to hear this and I will be sure to pass this on. -CB
Reply from 123.ie
Great to hear this Pamela, thank you for your feedback.-CB
Online experience was very easy
Online experience was very easy!
All done within 30 minutes without any hassle!
27 May 2026
Reply from 123.ie
Hi Greg, thank you for your feedback. We are delighted to hear this. -CB
I have always found the staff both…
I have always found the staff both helpful and efficient.
I have been with 123.ie for a number of years now with policies for Home Insurance and Car Insurance and I have enjoyed value for money on each product.
I am impressed with the duty of service with advance notice of policy renewals and the ease of navigating the website.
27 May 2026
Reply from 123.ie
Hi Tommy, thank you for your feedback. We are delighted to hear this and thank you for your detailed review. -CB
Reply from 123.ie
Great to hear this Katarzyna, thank you for your feedback. -CB
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.