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123.ie Reviews 

2,251
•
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Considering 399 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the helpful and professional staff, noting that managing policies and getting quotes is fast, smooth, and entirely straightforward. Consumers also deeply appreciate the competitive pricing options and the user-friendly online platform, which makes browsing and setting up cover very easy. Some reviewers were not happy with communication issues, slow response times, and frustrating delays when trying to resolve claims or receive essential documents. A few other people also felt that certain renewal prices were unexpectedly high or experienced unexpected difficulties with policy changes and customer support.

What people talk about most

Price

Users describe ambiguous interactions with price, as opinions are heavily divided regarding the value... See more

Service

Reviewers highlight positive aspects of service, praising the fast, professional, and hassle-free experience... See more

Staff

Consumers find staff to be exceptionally helpful, professional, and friendly, making the process easy to... See more

Customer service

Customers had positive experiences with customer service, often highlighting prompt responses and helpful... See more

User experience

Customers consistently note positive experiences with user experience, highlighting the straightforward and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

In fairness they put my two daughters on the policy who are learner drivers without a load of paperwork. It is expensive though and they only get to practice on weekends if they aren’t working as they... See more

Company replied

Rated 5 out of 5 stars

Arranging my motor insurance with you took a little longer to effect that my experience with other brokers. However, at the end of the day it was well worth it as the cover provided was exactly as... See more

Rated 5 out of 5 stars

To be honest it's nice to talk to a human,not a computer generated voice.The people I spoke to on 123.ie were very courteous, polite and professional. It was much appreciated and I would definitely co... See more

Company replied

Rated 5 out of 5 stars

I have had to call 123.ie Insurance after making a mistake renewing my elderly Fathers Insurance online. I got speaking to an agent, his name was either Dean or Dane(sorry I didn't catch it). All I ca... See more

Company replied


Company details

  1. Insurance Company
  2. also in
  3. Auto Insurance Agency
  4. Health Insurance Agency
  5. Home Insurance Agency
  6. Personal Insurance Company
  7. Travel Insurance Company

Written by the company

123.ie launched in 2002 as the first company in Ireland offering insurance online. We've grown to become a one-stop-shop for all your insurance needs, offering Home, Car, New Driver, Travel, Health and Life Insurance cover. And, at 123.ie, we’re always trying for better - from improving our website, our products and services, trying to better our customer service, trying to better the insurance category! We don’t always get it right but that doesn’t stop us from striving for better. Customers love our offer of up to 20% off new car insurance policies online but they also tell us they really like our friendly staff, the ease of buying online with us and how nice our Rewards program is too.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

2K reviews

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4.4

All reviews

(2,251)

349 reviews in the last 12 months

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Rated 1 out of 5 stars

my insurance went up 50% since last…

my insurance went up 50% since last year and its very hard to not use the word "scam"in relation to insurance in general

14 August 2026
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Reply from 123.ie

Hi Caitleen, thank you for taking the time to provide your feedback. I am sorry to hear you are unhappy with the price of your renewal. If you would like a callback to discuss this further, please pop us an email to Info@123.ie and I can arrange this for you.-CB

Rated 5 out of 5 stars

I had a very good experience with…

I had a very good experience with 123.ie. The service was professional, helpful and straightforward. The staff were friendly and made the process easy to understand. I was also happy with the price and the overall service I received. I would be happy to recommend 123.ie to others looking for insurance.

15 August 2026
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Reply from 123.ie

Hi Ali, thank you for taking the time to provide your feedback. We are delighted to hear you are happy with our service. -CB

Rated 5 out of 5 stars

Very easy to deal with and to get a…

Very easy to deal with and to get a free cup of coffee on your birthday it's the little things
Thank you 123.ie

13 August 2026
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Reply from 123.ie

Hi Paul, thank you for your feedback. Glad to hear you enjoyed your birthday treat. -CB

Rated 5 out of 5 stars

Received a very fair quote for car…

Received a very fair quote for car insurance which took out. Then received documents very quickly

11 August 2026
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Reply from 123.ie

Hi Derek, thank you for your feedback. We are delighted to hear you have been happy with your experience so far. -CB

Rated 3 out of 5 stars

I don’t like that there’s no Application

I don’t like that there’s no application!

11 August 2026
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Reply from 123.ie

Good morning, thank you for taking the time to provide your feedback. I'm not sure what you mean by no application. If you would like to discuss this further, please pop us an email with your details to Info@123.ie. I can then arrange a callback for you. -CB

Rated 5 out of 5 stars

Great service

Great price, easy and quick setup of the first policy, staff very friendly and helpful in changing policy details when I upgraded my car (I even got a refund from the original policy)
Sincerely recommend

13 February 2026
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Reply from 123.ie

Hi Diego, thank you for your feedback, We are delighted to hear you are happy with our service. -CB

Rated 5 out of 5 stars

Everything went well.representatives…

Everything went well.representatives were friendly and helpful
It’s a pity that you have to print the insurance tag when I don’t have ready full access to a colour printer

6 August 2026
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Reply from 123.ie

Hi Gerard, great to hear this. Thank you for taking the time to provide your feedback. -CB

Rated 1 out of 5 stars
123.ie logo

Reply from 123.ie

Hi Kshitij, i am sorry to hear this, If you would like to discuss this further please pop us an email to Info@123.ie with your details and I can look in to this for you. -CB

Rated 2 out of 5 stars

Guys I ordered what was meant to be…

Guys I ordered what was meant to be canon equivalent gloss paper but what turned up was Matt, even after ringing I received not satisfaction

2 August 2026
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Reply from 123.ie

Hi Dominic, this is 123.ie the insurance company. You seem to have left a review here in error. -CB

Rated 5 out of 5 stars

I am a new customer

I am a new customer - this years renewal.
The whole process from start to finish went
smoothly and the final result - the Quotation
was very competitave.

31 July 2026
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Reply from 123.ie

Hi Finian, we are delighted to hear this. Thank you for your feedback. -CB

Rated 5 out of 5 stars

Great customer service

Very simple online quotes customer friendly and 123 are very competitive compared to other insurance companies very happy with the entire experience

30 July 2026
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Reply from 123.ie

Hi Paul, thank you for taking the time to provide your feedback. -CB

Rated 5 out of 5 stars

All good

All good, paper work prepared and send as requested without any extra charge.

31 July 2026
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Reply from 123.ie

Morning, great to hear this. Thank you for your feedback. -CB

Rated 5 out of 5 stars

Helpful professional company

I have used 123 for about 4 years in a row. I find them easy to contact and to speak with unlike some companies. The quotes I have received are the most competitive. I use 123 for car/house and holiday insurance. Liz

30 July 2026
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Reply from 123.ie

Hi Liz, thank you for providing your feedback. This is great to hear.-CB

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