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123.ie Reviews 

2,215
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Looking at 512 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the friendly, professional staff members who make updating policies, switching cars, and handling everyday inquiries exceptionally easy, quick, and stress-free. Many individuals also highlight the competitive pricing structure and appreciate how simple it is to navigate the website for securing great insurance quotes. However, some customers also noted significant frustration regarding unexpected and steep price increases when their annual policies came up for renewal. A few people additionally experienced frustrating communication delays, mentioning difficulties receiving prompt callbacks or timely updates from support representatives when needed.

What people talk about most

Price

People report ambiguous experiences with price, reflecting a wide split in customer satisfaction. Many... See more

Service

Customers consistently note positive experiences with service, highlighting professional, helpful, and... See more

Staff

Clients share positive opinions on staff, noting that representatives are consistently friendly, courteous,... See more

Customer service

Users describe positive interactions with customer service, highlighting quick information, helpful... See more

Website

Reviewers highlight positive aspects of website, describing the online system as straightforward, easy to... See more

Reviews shaping this summary

Rated 4 out of 5 stars

In fairness they put my two daughters on the policy who are learner drivers without a load of paperwork. It is expensive though and they only get to practice on weekends if they aren’t working as they... See more

Company replied

Rated 5 out of 5 stars

I have had to call 123.ie Insurance after making a mistake renewing my elderly Fathers Insurance online. I got speaking to an agent, his name was either Dean or Dane(sorry I didn't catch it). All I ca... See more

Company replied

Rated 5 out of 5 stars

To be honest it's nice to talk to a human,not a computer generated voice.The people I spoke to on 123.ie were very courteous, polite and professional. It was much appreciated and I would definitely co... See more

Company replied

Rated 5 out of 5 stars

Great price, easy and quick setup of the first policy, staff very friendly and helpful in changing policy details when I upgraded my car (I even got a refund from the original policy) Sincerely recom... See more

Company replied


Company details

  1. #9 of 10 best companies in Insurance Company
  2. #8 of 8 best companies in Auto Insurance Agency
  3. #1 of 1 best companies in Health Insurance Agency
  4. #6 of 6 best companies in Home Insurance Agency
  5. #4 of 4 best companies in Personal Insurance Company
  6. #2 of 3 best companies in Travel Insurance Company

Written by the company

123.ie launched in 2002 as the first company in Ireland offering insurance online. We've grown to become a one-stop-shop for all your insurance needs, offering Home, Car, New Driver, Travel, Health and Life Insurance cover. And, at 123.ie, we’re always trying for better - from improving our website, our products and services, trying to better our customer service, trying to better the insurance category! We don’t always get it right but that doesn’t stop us from striving for better. Customers love our offer of up to 20% off new car insurance policies online but they also tell us they really like our friendly staff, the ease of buying online with us and how nice our Rewards program is too.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

2K reviews

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4.4

All reviews

(2,215)

472 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great customer service

Very simple online quotes customer friendly and 123 are very competitive compared to other insurance companies very happy with the entire experience

30 July 2026
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Reply from 123.ie

Hi Paul, thank you for taking the time to provide your feedback. -CB

Rated 5 out of 5 stars

All good

All good, paper work prepared and send as requested without any extra charge.

31 July 2026
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Reply from 123.ie

Morning, great to hear this. Thank you for your feedback. -CB

Rated 5 out of 5 stars

Helpful professional company

I have used 123 for about 4 years in a row. I find them easy to contact and to speak with unlike some companies. The quotes I have received are the most competitive. I use 123 for car/house and holiday insurance. Liz

30 July 2026
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Reply from 123.ie

Hi Liz, thank you for providing your feedback. This is great to hear.-CB

Rated 5 out of 5 stars

5*'s to 123.ie

Hi Guys, great customer service & was cheapest for my car insurance last time ...emails regarding new insurance types etc

27 July 2026
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Reply from 123.ie

Hi Karl, thank you for taking the time to provide your feedback. This is great to hear. -CB

Rated 5 out of 5 stars

Excellent company to deal with have…

Excellent company to deal with have been with them for car and home insurance for many years

22 August 2025
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Reply from 123.ie

Hi Marie, we are delighted to hear this. Thank you for taking the time to provide your feedback. -CB

Rated 5 out of 5 stars

Everything was great and went smoothly…

Everything was great and went smoothly from starting the quote until got the paperwork. So nothing to say bad about 123.ie

18 July 2026
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Reply from 123.ie

Hi Marian, it's great to hear you are happy with our service. Thank you for taking the time to provide your feedback.-CB

Rated 1 out of 5 stars

Tried to get new car insured but 123…

Tried to get new car insured but 123 closed at 12 on Saturday.Useless!!!

18 July 2026
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Reply from 123.ie

Hi John, thank you for taking the time to leave your feedback, we appreciate this. We do close at 12pm on a Saturday however we do have options to make these changes online through our My123 portal. If you would like me to arrange a callback to run through setting this up with you please pop us an email to Info@123.ie and I can arrange this for you. -CB

Rated 1 out of 5 stars

Terrible and shocking sent me a Premium

Terrible and shocking sent me a Premium
Double the market Price...And over €200 more than previous Year...extortion

1 July 2026
123.ie logo

Reply from 123.ie

Hi Angelia, thank you for taking the time to provide your feedback. If you would like to discuss this further you can pop us an email to Info@123.ie and I can then arrange a callback for you to discuss. -CB

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