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1-800-Bakery.com Reviews 

1,047
•
TrustScore 3.5 out of 5

3.6

Bakery
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Rated 4 out of 5 stars

I bought the most beautiful flamingo themed cake for my best friend bridal shower.Black velvet responded promptly to my initial request professionally and with creative flare and sent me an an invoice... See more

Rated 4 out of 5 stars

Ordered a cookies for a baby shower. Got nothing but rave reviews and compliments for both the design and taste! She and her team were amazing and very helpful and accommodating to getting the design... See more

Rated 2 out of 5 stars

Only half the order was shipped, making the whole order useless. 1-800-Bakery did try to accommodate the mistake, however, I had ordered the shipment for use on Thanksgiving and Thanksgiving had co... See more

Rated 1 out of 5 stars

Totally disappointed. I ordered for my sons 21st birthday 5 days prior to the date. I got the email saying it would be delivered on my specified date and low and behold it is not being delivered to... See more

Company details

  1. Bakery
  2. Food Products Supplier

Information provided by various external sources

Shop online for mail order delivery of cake, pastries, bread, cookies and gifts from bakeries across the USA.

Contact info

3.6

Average

TrustScore 3.5 out of 5

1K reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

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3.6

All reviews

(1,047)

1 review in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

It's a must!!!

Exceeded all my possible and impossible expectations. That strawberry cheesecake was the best ever ever!

12 February 2020
Unprompted review
Rated 4 out of 5 stars

On time delivery

Very pleased wiith the services that I received here! Such a nice bakery shop, unique selection on cakes, pasteries, cup cakes and much more...... Prices were little high but according to services it was ok.

16 October 2019
Unprompted review
Rated 5 out of 5 stars

Delicious Cake....and its sugar free..

Was a nice experience and my kid loved the cake.Our guests couldn’t believe it was sugar free nor could the birthday boy! Thank you,VERY impressed with the service and merchandise. I will be a repeat customer. Would order it again...

11 September 2019
Unprompted review
Rated 1 out of 5 stars

Totally disappointed

Totally disappointed. I ordered for my sons 21st birthday 5 days prior to the date. I got the email saying it would be delivered on my specified date and low and behold it is not being delivered today as promised. So now no cake for my son while he is at college.

10 September 2019
Unprompted review
Rated 3 out of 5 stars

hard placing order

Very difficult to place order via phone. Called multiple times, left msg as directed, no callback.

4 September 2019
Unprompted review
1-800-Bakery.com logo

Reply from 1-800-Bakery.com

Yes, Karen, we have a family health issue which has made us slow on calling people back. I see you placed your order. If you need us email Service@1-800-bakery.com. Sorry for the issue, Chef Steve

Rated 5 out of 5 stars

Just in Time, and Delicious!

1-800-Bakery has just earned another satisfied customer. This A+ BBB rated company delivered a clutch performance. I had a company-wide event to push a safety initiative and we wanted to go outside the norm and add cookies for each attendee. We had a tight deadline, but after researching other companies, and seeing their product samples showcasing well-known companies, we placed an order for 300 individually wrapped butter shortbread cookies with a custom logo - and they delivered with hours to spare. Next year, we will plan further in advance so not to place undue pressure – even though they’ve proven they can work well under the confines of a tight deadline.

30 August 2019
Unprompted review
Rated 1 out of 5 stars

I have tried calling twice with no…

I have tried calling twice with no response or
Follow up. You are shipping the cake to the wrong address, despite my having done it correctly online. If you would respond to my calls
I can change my review.

Nikki

23 August 2019
Unprompted review
1-800-Bakery.com logo

Reply from 1-800-Bakery.com

Hi Nikki
We have changed the address to the address you emailed us and I have emailed you to tell you this. I also emailed you telling you to check that address because UPS is saying it is an invalid address. Here is my direct email stephen@1-800-bakery.com so you can email me. All the best, Chef Steve

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