Joanne Thompson rang me to book a surveyor visit. She was really pleasant and very knowledgable about the surveying process. This company seems to employ some really nice staff. Well done 0800Repai... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Your agent Laura Anscombe was polite helpful and managed to arrange a boiler service at short notice Great service If one was to be picky the time to answer the telephone call was over 10 minutes a... See more
Company replied
Spoke to a lady called chloe who was helpful and cleared up a bit confusion Thankyou for your call and help today Look forward to meeting a member of your team on the 28th of July to carry out a e... See more
Company replied
Excellent service from Dale and Dave this morning. They came to fix our boiler, which unfortunately they couldn’t do as the part is now obsolete. They did however give us great advice and helped us wi... See more
Company replied
Company details
Written by the company
We support energy providers, insurance companies, social housing providers and housebuilders to deliver UK-wide services for heating, plumbing, renewables and insulation. Based in the North East of England and enjoying national coverage. We have years of experience in providing a fast and professional service to customers requiring heating, insulation or renewables, be it an installation of a new system or the repair of an existing one.
0800 Repair
Written by the company
- What we do!
- We support energy providers, insurance companies, social housing providers and housebuilders to deliver UK-wide services for heating, plumbing, renewables and insulation.
- Home Service
- Based in the North East of England and enjoying national coverage. PHS has years of experience in providing a fast and professional service to customers requiring heating, insulation or renewables, be it an installation of a new system or the repair of an existing one.
- Insulation Services
- We offer a range of insulation services, including cavity wall, loft, underfloor and Room in Roof insulation. All our installers are ACOPs approved and are approved installers for the insulation systems we provide.
- New Build Developments
- We have an experienced, highly skilled team that ensures new build projects run smoothly, from start to completion. Services offered include plumbing, heating and electrics. We offer our services across a range of different projects and building types including residential, social housing and regeneration schemes.
- Service and Repair
- We offer trusted servicing and repairs for heating and renewable systems nationwide. Our qualified and friendly engineers carry out all maintenance and repairs, including gas heating repairs and replacements, renewable installations and repairs and all aspects of plumbing.
- Social Housing
- A trusted partner to many social landlords and local authorities, providing a cost-effective, quality service. We want to make life as easy as possible for social housing providers. We offer a whole range of services so that our clients can get everything they need from a single source.
- Renewable
- Renewable energy systems reduce consumption costs and the environmental impact energy has on the planet. We are approved and accredited to install and design all types of renewable technology and pride ourselves on excellent levels of quality and service.
- Part of a Global Family
- We are part of a 12K+ strong global family of companies, providing climate solutions across the globe.
- Key Stats
- • 100K+ Heating & Renewables Service & Repairs per Annum • 150K+ Customer Calls Handled per Annum • 15K+ Heating & Insulation Installations per Annum • 2000+ ASHP & GSHP Installations per Annum • 250+ Direct Employees
Contact info
0800 Repair, Pacifica House, Rainton Business Park, DH4 5RA, Houghton Le Spring, United Kingdom
- 0800 030 6040
- www.0800repair.com
4.8
Excellent
34K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 65% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Danny was a great help on behalf of 0800
Danny was very helpful and friendly and not only fully answered my queries but also text messaged all relevant information to me immediately.
Danny was very professional and I greatly appreciated his assistance.
Many thanks
31 July 2026
Unprompted review
Reply from 0800 Repair
Thank you for your 5-star review! We’re delighted to hear that you had a great experience with 0800 Repair. Our team takes pride in delivering top-quality service, so it’s wonderful to know we met your expectations.
We truly appreciate your support!
Best regards,
The 0800 Repair Team
Laura was very polite explained…
Laura was very polite explained everything that he going to happen on there visit to our home I would be very comfortable speaking to her again x
31 July 2026
Unprompted review
Reply from 0800 Repair
Thank you for your 5-star review! We’re delighted to hear that you had a great experience with 0800 Repair. Our team takes pride in delivering top-quality service, so it’s wonderful to know we met your expectations.
We truly appreciate your support!
Best regards,
The 0800 Repair Team
Phone answered in no time
Phone answered in no time. Chloe was really pleasant and attentive. My service was booked in no time. Than you
31 July 2026
Unprompted review
Reply from 0800 Repair
Thank you for your 5-star review! We’re delighted to hear that you had a great experience with 0800 Repair. Our team takes pride in delivering top-quality service, so it’s wonderful to know we met your expectations.
We truly appreciate your support!
Best regards,
The 0800 Repair Team
Spoke today with a Laura Anscombe
Spoke today with a Laura Anscombe, she was a amazing, so polite and understanding with booking in the repair/service understanding family life and being so considerate. Honestly appreciated her manner, she was lovely
30 July 2026
Unprompted review
Reply from 0800 Repair
Thank you for your 5-star review! We’re delighted to hear that you had a great experience with 0800 Repair. Our team takes pride in delivering top-quality service, so it’s wonderful to know we met your expectations.
We truly appreciate your support!
Best regards,
The 0800 Repair Team
Spoke to Lovely Laura from 0800 for a…
Spoke to Lovely Laura from 0800 for a breakdown boiler . As there was a baby in the house Laura made a priority and had the engineer straight out. Great unferstanding from Laura and service from the engineer. Thank you Laura and 0800.
29 July 2026
Unprompted review
Reply from 0800 Repair
Thank you for your 5-star review! We’re delighted to hear that you had a great experience with 0800 Repair. Our team takes pride in delivering top-quality service, so it’s wonderful to know we met your expectations.
We truly appreciate your support!
Best regards,
The 0800 Repair Team
Danielle was helpful perlite and…
Danielle was helpful perlite and patient as I am not good with technology
29 July 2026
Unprompted review
Reply from 0800 Repair
Thank you for your 5-star review! We’re delighted to hear that you had a great experience with 0800 Repair. Our team takes pride in delivering top-quality service, so it’s wonderful to know we met your expectations.
We truly appreciate your support!
Best regards,
The 0800 Repair Team
Received a reminder call from 0800…
Received a reminder call from 0800 Repairs Geraldine Combe giving us a date for the boiler service excellent service
27 July 2026
Unprompted review
Reply from 0800 Repair
Thank you for your 5-star review! We’re delighted to hear that you had a great experience with 0800 Repair. Our team takes pride in delivering top-quality service, so it’s wonderful to know we met your expectations.
We truly appreciate your support!
Best regards,
The 0800 Repair Team
I spoke to Laura Anscombe and she was…
I spoke to Laura Anscombe and she was very understanding and very helpful. Thank you.
28 July 2026
Unprompted review
Reply from 0800 Repair
Thank you for your 5-star review! We’re delighted to hear that you had a great experience with 0800 Repair. Our team takes pride in delivering top-quality service, so it’s wonderful to know we met your expectations.
We truly appreciate your support!
Best regards,
The 0800 Repair Team
Excellent customer service from Laura Anscome
Excellent attention and help from Laura Anscombe. A pleasure to speak with, helpful, efficient and friendly. Thank you.
28 July 2026
Unprompted review
Reply from 0800 Repair
Thank you for your 5-star review! We’re delighted to hear that you had a great experience with 0800 Repair. Our team takes pride in delivering top-quality service, so it’s wonderful to know we met your expectations.
We truly appreciate your support!
Best regards,
The 0800 Repair Team
Booking appointment. Laura Anscombe was the lady I spoke to
Laura Anscombe was the lady I spoke to. Laura was very pleasant and polite on the phone. Explained things with accuracy giving time to listen also. Excellent communication.
28 July 2026
Unprompted review
Reply from 0800 Repair
Thank you for your 5-star review! We’re delighted to hear that you had a great experience with 0800 Repair. Our team takes pride in delivering top-quality service, so it’s wonderful to know we met your expectations.
We truly appreciate your support!
Best regards,
The 0800 Repair Team
Excelent 👍👍
27 July 2026
Unprompted review
Reply from 0800 Repair
Thank you for your 5-star review! We’re delighted to hear that you had a great experience with 0800 Repair. Our team takes pride in delivering top-quality service, so it’s wonderful to know we met your expectations.
We truly appreciate your support!
Best regards,
The 0800 Repair Team
Joanne Thompson was very friendly and…
Joanne Thompson was very friendly and courteous.
24 July 2026
Unprompted review
Reply from 0800 Repair
Thank you for your 5-star review! We’re delighted to hear that you had a great experience with 0800 Repair. Our team takes pride in delivering top-quality service, so it’s wonderful to know we met your expectations.
We truly appreciate your support!
Best regards,
The 0800 Repair Team
Your agent Laura Anscombe was polite…
Your agent Laura Anscombe was polite helpful and managed to arrange a boiler service at short notice
Great service
If one was to be picky the time to answer the telephone call was over 10 minutes and option to leave a message and book a return call could be useful, I did check the web site but could not find where I could book a service but I am a tech for you maybe looking in the wrong place
24 July 2026
Unprompted review
Reply from 0800 Repair
Thank you for your 5-star review! We're delighted to hear that you had a great experience with 0800 Repair and that Laura was polite, helpful and able to arrange your boiler service at short notice. We'll be sure to pass your kind comments on to her.
We also appreciate your feedback about the telephone waiting time and the suggestion of a callback option. While this isn't a service we currently offer, we're always grateful for ideas that could help improve our customers' experience. Thank you for taking the time to share your thoughts.
We truly appreciate your support!
Best regards,
The 0800 Repair Team
Laura Anscombe
Laura Anscombe! Easy going and made my appointment within minutes!
Love a nice easy phone call (:
24 July 2026
Unprompted review
Reply from 0800 Repair
Thank you for your 5-star review! We’re delighted to hear that you had a great experience with 0800 Repair. Our team takes pride in delivering top-quality service, so it’s wonderful to know we met your expectations.
We truly appreciate your support!
Best regards,
The 0800 Repair Team
I had a boiler upgrade survey booked…
I had a boiler upgrade survey booked but my appointment was changed to a day I was not home. I called to rebook and waited 8 minutes for the call to be answered. When I got through, Joanne Thompson answered and was friendly and professional. She changed my survey day with no problem to a date I could manage. Considering how busy they must be she was not rushing me to settle on a date and I felt looked after. Great service.
24 July 2026
Unprompted review
Reply from 0800 Repair
Thank you for your 5-star review! We’re delighted to hear that you had a great experience with 0800 Repair. Our team takes pride in delivering top-quality service, so it’s wonderful to know we met your expectations.
We truly appreciate your support!
Best regards,
The 0800 Repair Team
Danielle Ward was very helpful and…
Danielle Ward was very helpful and pleasant . Marvelous!
23 July 2026
Unprompted review
Reply from 0800 Repair
Thank you for your 5-star review! We’re delighted to hear that you had a great experience with 0800 Repair. Our team takes pride in delivering top-quality service, so it’s wonderful to know we met your expectations.
We truly appreciate your support!
Best regards,
The 0800 Repair Team
Spoke with Geraldine Combe who was very…
Spoke with Geraldine Combe who was very friendly and helpful in sorting a date for an upcoming installation.
23 July 2026
Unprompted review
Reply from 0800 Repair
Thank you for your 5-star review! We’re delighted to hear that you had a great experience with 0800 Repair. Our team takes pride in delivering top-quality service, so it’s wonderful to know we met your expectations.
We truly appreciate your support!
Best regards,
The 0800 Repair Team
Joanne Thompson replied as soon as I…
Joanne Thompson replied as soon as I sent her a email this morning
23 July 2026
Unprompted review
Reply from 0800 Repair
Thank you for your 5-star review! We’re delighted to hear that you had a great experience with 0800 Repair. Our team takes pride in delivering top-quality service, so it’s wonderful to know we met your expectations.
We truly appreciate your support!
Best regards,
The 0800 Repair Team
So far so good!
Only had my initial contact and booking appointment so far but Danielle Ward was a lovely girl, really informative, responded quickly, and sent all of the details to me via email and text.
I look forward to the next stage of the process 😃
23 July 2026
Unprompted review
Reply from 0800 Repair
Thank you for your 5-star review! We’re delighted to hear that you had a great experience so far with 0800 Repair. Our team takes pride in delivering top-quality service, so it’s wonderful to know we met your expectations.
We truly appreciate your support!
Best regards,
The 0800 Repair Team
Martin Bell
Martin Bell - fitter attended today -professional, friendly and efficient
Fabulous service
Thank you
22 July 2026
Unprompted review
Reply from 0800 Repair
Thank you for your 5-star review! We’re delighted to hear that you had a great experience with 0800 Repair. Our team takes pride in delivering top-quality service, so it’s wonderful to know we met your expectations.
We truly appreciate your support!
Best regards,
The 0800 Repair Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.